Voice processing system

• US 5,963,618 A
• Filed: 04/18/1997
• Issued: 10/05/1999
• Est. Priority Date: 04/26/1996
• Status: Expired due to Term

• Current Assignee: Oath Inc. (Verizon Communications Inc.)
• Original Assignee: International Business Machines Corporation
• Inventors: Porter, Lawrence Leon
• Primary Examiner(s): Hunter, Daniel S.
• Application Number:
  US08/844,712
• Time in Patent Office: 900 Days
• Field of Search: 379/88.13, 379/88.14, 379/88.17, 379/88.18, 379/201, 379/207, 379/210, 379/211, 379/212, 395/200.36, 395/200.01
• US Class Current: 704/270.1
• CPC Class Codes: H04M 3/12 Marking faulty circuits "busy"; Enabling equipment to disengage itself from faulty circuits ; Using redundant circuits; Response of a circuit, apparatus or system to an error
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

A method of providing a voice mail service is disclosed using a voice processing system having a communications link to one or more voice mail systems. A voice message for a subscriber to said one or more voice mail systems is received at said voice processing system, which prompts a determination as to the voice mail system on which said subscriber has a voice mailbox. The voice message is the transmitted to the voice mail system on which said subscriber has a voice mailbox. In the preferred embodiment, the communications link forms part of the Internet, and received messages are processed independently by two separate voice processing systems to provide redundancy.

Claims

1. A voice processing system for connection to a public telephone network and having a digital communications link to two or more voice mail systems, each supporting a plurality of subscriber voice mailboxes, and wherein no subscriber mailboxes are stored on said voice processing system, said system including:

means for receiving over the public telephone network a voice message for a subscriber to one of said two or more voice mail systems, said voice message being from a caller who is not necessarily a subscriber to any of said two or more voice mail systems;

means for determining the voice mail system on which said subscriber has a voice mailbox by accessing a directory listing substantially all the subscribers who have a voice mailbox on said two or more voice mail systems;

means for temporarily storing the received voice message; and

means, responsive to said determination, for transmitting in digital format the stored voice message to the voice mail system on which said subscriber has a voice mailbox.

2. The system of claim 1, wherein said directory includes for each subscriber an identification of their voice mailbox and the voice mail system on which said voice mailbox is located.

3. The system of claim 2, wherein said directory includes a personalised recording for at least some subscribers to said two or more voice mail systems, and said system includes means for playing said recording to the sender of said voice message.

4. The system of claim 3, wherein said personalised recording comprises the name of said subscriber, spoken by said subscriber.

5. The system of claim 2, wherein said directory includes for at least some subscribers the name of the subscriber, and wherein said system includes text to speech conversion means for playing said name to the sender of said voice message.

6. The system of claim 1, wherein said directory includes for at least some subscribers the electronic mail address of the subscriber, and said system further includes means for transmitting the voice message to said electronic mail address.

7. The system of claim 6, wherein said voice message is transmitted to said electronic mail address as an audio file.

8. The system of claim 7, wherein said audio file is in Internet SMTP/MIME format.

9. The system of claim 6, wherein a subscriber may optionally select whether received voice messages are transmitted to his/her voice mailbox, or to his/her electronic mail address, or to both.

10. The system of claim 1, wherein said directory is included on the same machine as said voice processing system.

11. The system of claim 1, wherein said communications link is over a multi-node network providing robust message delivery.

12. The system of claim 11, wherein said robust message delivery includes storage within the network of a voice message being transmitted from said voice processing system to a voice mail system if said voice mail system is unavailable.

13. The system of claim 11 or 12, wherein said communications link comprises the Internet.

14. The system of claim 11 or 12, wherein said communications link comprises a computer intranet.

15. A method of providing a voice mail service using a voice processing system connected to a public telephone network and having a digital communications link to two or more voice mail systems, each supporting a plurality of subscriber voice mailboxes, and wherein no subscriber mailboxes are stored on said voice processing system, said method including the steps of:

receiving a voice message over the public telephone network for a subscriber to one of said two or more voice mail systems at said voice processing system, said voice message being from a caller who is not necessarily a subscriber to any of said two or more voice mail systems;

determining the voice mail system on which said subscriber has a voice mailbox by accessing a directory listing substantially all the subscribers who have a voice mailbox on said two or more voice mail systems;

temporarily storing the received voice message on said voice processing system; and

transmitting in digital format the stored voice message to the voice mail system on which said subscriber has a voice mailbox.

16. The method of claim 15, wherein said directory includes for each subscriber an identification of their voice mailbox and the voice mail system on which said voice mailbox is located.

17. The method of claim 16, wherein said directory includes a personalised recording for at least some subscribers to said two or more voice mail systems, and said method includes playing said recording to the sender of said voice message.

18. The method of claim 17, wherein said personalised recording comprises the name of said subscriber, spoken by said subscriber.

19. The method of claim 16, wherein said directory includes for at least some subscribers the name of the subscriber, and wherein said method includes performing text to speech conversion for playing said name to the sender of said voice message.

20. The method of claim 15, wherein said directory includes for at least some subscribers the electronic mail address of the subscriber, and said method further includes transmitting the voice message to said electronic mail address.

21. The method of claim 20, wherein said voice message is transmitted to said electronic mail address as an audio file.

22. The method of claim 21, wherein said audio file is in Internet SMTP/MIME format.

23. The method of claim 20, wherein a subscriber may optionally select whether received voice messages are transmitted to his/her voice mailbox, or to his/her electronic mail address, or to both.

24. The method of claim 15, further comprising the step of propagating information about updates to said one or more voice mail systems to said directory.

25. The method of claim 15, further comprising the steps of providing at least two copies of said directory to ensure a redundancy capability.

26. The method of claim 15, wherein said communications link is over a multi-node network providing robust message delivery.

27. The method of claim 26, wherein said robust message delivery includes storing within the network a voice message being transmitted from said voice processing system to a voice mail system if said voice mail system is unavailable.

28. The method of claim 26 or 27, wherein said communications link comprises the Internet.

29. The method of claim 26 or 27, wherein said communications link comprises a computer intranet.

30. The method of claim 15, wherein said voice processing system is located in a different country from at least one of said at least one or more voice mail systems.

31. The method of claim 15, wherein there are at least two voice processing systems, and said voice message for a subscriber to said two or more voice mail systems may be received at any one of said at least two voice processing systems.

32. The method of claim 31, wherein said at least two voice processing systems may perform said determining and transmitting steps independently of one another to provide a redundancy capability.

33. The method of claim 32, wherein said at least two voice processing system may be reached by dialling the same telephone number.

34. The method of claim 33, wherein calls for a particular subscriber are preferentially received by one of said at least two voice processing systems.

35. A method of providing a voice mail service using at least two voice processing systems, each voice processing system comprising a voice mail system including subscriber mailboxes and having a communications link to one or more voice mail systems, said method including the steps of:

receiving a voice message for a subscriber to said one or more voice mail systems at any one of said voice processing systems, wherein calls for a particular subscriber having a mailbox on one of said at least two voice processing systems are preferentially received by the voice processing system on which the mailbox is located;

determining the voice mail system on which said subscriber has a voice mailbox; and

transmitting the voice message to the voice mail system on which said subscriber has a voice mailbox.

36. A system for providing voice mail service comprising at least two voice processing systems, each connected to a public telephone network and having associated therewith a database containing a directory of subscribers to said voice mail service, and at least two voice mail systems for storing voice mailboxes for subscribers to said voice mail service, said at least two voice processing systems and said at least two voice mail systems being connected together by a disital communications link, wherein no subscriber mailboxes are stored on said voice processing systems, said system including:

means for routing an incoming call for a subscriber received over the public telephone network to a selected one of said voice processing systems, said call being from a caller who is not necessarily a subscriber to any of said two or more voice mail systems,

means at said selected voice processing system for receiving a voice message for a subscriber to said voice mail service;

means at said selected voice processing system for using said associated directory to determine the voice mail system on which said subscriber has a voice mailbox;

means, responsive to said determination, for transmitting the voice message in digital format over said communications link to the voice mail system on which said subscriber has a voice mailbox.

37. The system of claim 36, wherein voice mailboxes in at least one of said at least one voice mail systems may be accessed over the Internet by a WorldWideWeb browser.

38. The system of claim 36, wherein said at least two voice processing systems have a digital trunk connection to the public telephone network.