Telephone-based personnel tracking system

• US 5,963,912 A
• Filed: 10/11/1996
• Issued: 10/05/1999
• Est. Priority Date: 05/29/1990
• Status: Expired due to Fees

• Current Assignee: Sandata Technologies Incorporated
• Original Assignee: MCI Communications Corporation (Verizon Communications Inc.)
• Inventors: Katz, Penina
• Primary Examiner(s): Weinhardt, Robert A.
• Application Number:
  US08/728,921
• Time in Patent Office: 1,089 Days
• Field of Search: 705/1, 705/30, 705/32, 705/7, 705/9, 705/11, 235/375, 235/376, 235/377, 382/115, 379/913, 379/142, 379/93.01, 379/93.06, 379/88.2, 379/88.19, 379/88.21
• US Class Current: 705/32
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: G06Q 10/1091 Recording time for administrative or management purposes
• CPC Class Codes: G06Q 40/10 Tax strategies
• CPC Class Codes: G06Q 50/06 Energy or water supply
• CPC Class Codes: G07C 1/10 together with the recording, indicating or registering of other data, e.g. of signs of identity
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber
• CPC Class Codes: Y10S 379/913 Person locator or person-specific

Abstract

A computer system includes hardware for interfacing with the public telephone network and for accepting incoming telephone calls. The computer system detects from the incoming telephone calls automatic number identification data (ANI data), such as Caller-ID data, which identifies the calling telephone and further accepts personal identification codes from the caller. The system generates reports of the incoming telephone calls in which reports the location of the calling telephone is correlated with the person who is making the telephone call. Preferably, the system is applied for recording remotely, through the telephone network, the arrival and departure times of field based employees at various work sites.

Claims

1. A method of tracking employees and generating employee reports, the method comprising:

receiving telephone calls by a computer system from calling telephones located at various work sites;

detecting data which precedes the telephone calls that indicates the calling number;

receiving from the calling telephones employee identification codes, wherein each code identifies a respective calling employee;

providing an employee identification code data base containing valid employee codes;

verifying the employee identification codes being received from the calling telephones against the valid employee identification codes stored in the employee identification code data base;

creating telephone call records of incoming calls and stamping each said telephone call record with a time; and

generating a report containing information contained in said telephone call records.

2. The method of tracking employees and generating employee reports of claim 1, wherein said detected data is in the form of automatic Number Identification (ANI) data.

3. The method of tracking employees and generating employee reports of claim 1, wherein said generated report defines for each given telephone call record the location from which the telephone call record was received based on the ANI data associated with the given telephone call record, the time of the telephone call and the identity of the employee.

4. The method of tracking employees and generating employee reports of claim 1, further including the step of stamping each said telephone call record with a date.

5. The method of tracking employees and generating employee reports of claim 1, wherein said generated report defines for each given telephone call record the location from which the telephone call record was received based on the ANI data associated with the given telephone call record, the time and date of the telephone call and the identity of the employee;

and said detected data is in the form of Automatic Number Identification (ANI) data.

6. The method of tracking employees and generating employee reports of claim 4, further comprising the step of receiving additional data from the calling telephones.

7. The method of tracking employees and generating employee reports of claim 4, wherein said step of verifying employee identification codes occurs after the completion of said incoming call.

8. The method of tracking employees and generating employee reports of claim 4, further comprising the steps of providing a scheduling database;

and comparing said received employee identification code against said scheduling database.

9. The method of tracking employees and generating employee reports of claim 4, further comprising the step of recording voice messages for later retrieval.

10. A system for tracking employees and generating employee reports, comprising:

a computer system;

means for coupling said computer system to a telephone network;

means for receiving telephone calls by said computer system from calling telephones located at various work sites;

means for detecting data which precedes the telephone calls that indicates the calling number;

means for receiving from the calling telephones employee identification codes, wherein each code identifies a respective calling employee;

an employee identification code data base containing valid employee codes;

means for verifying the employee identification codes being received from the calling telephones against the valid employee identification codes stored in the employee identification code data base;

means for creating telephone call records of incoming calls and stamping each said telephone call record with a time; and

means for generating a report containing information contained in said telephone call records.

11. The system for tracking employees and generating employee reports of claim 10, wherein said detected data is in the form of Automatic Number Identification (ANI) data.

12. The system for tracking employees and generating employee reports of claim 10, wherein said generated report defines for each given telephone call record the location from which the telephone call record was received based on the ANI data associated with the given telephone call record, the time of the telephone call and the identity of the employee.

13. The system for tracking employees and generating employee reports of claim 10, further including means for stamping each said telephone call record with a date.

14. The system for tracking employees and generating employee reports of claim 10, wherein said generated report defines for each given telephone call record the location from which the telephone call record was received based on the ANI data associated with the given telephone call record, the time and date of the telephone call and the identity of the employee;

and said detected data is in the form of Automatic Number Identification (ANI) data.

15. The system for tracking employees and generating employee reports of claim 13, further comprising means for receiving additional data from the calling telephones.

16. The system for tracking employees and generating employee reports of claim 13, further comprising means for providing a scheduling database;

and means for comparing said received employee identification code against said scheduling database.

17. The system for tracking employees and generating employee reports of claim 13, further comprising means for recording voice messages for later retrieval.