System and method for monitoring information flow and performing data collection

• US 5,964,839 A
• Filed: 05/27/1998
• Issued: 10/12/1999
• Est. Priority Date: 03/29/1996
• Status: Expired due to Term

• Current Assignee: Rakuten, Inc. (Rakuten Group, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Johnson, Charles George, Renger, Bernard S L
• Primary Examiner(s): Ramirez, Ellis B.
• Assistant Examiner(s): TITCOMB, WILLIAM D
• Application Number:
  US09/085,482
• Time in Patent Office: 503 Days
• Field of Search: 702/179, 702/187, 702/188, 395/200.3, 395/200.47, 395/200.49, 395/200.5, 395/200.54, 395/200.53, 395/680, 395/683, 395/681, 395/835, 709/200, 709/217, 709/219, 709/220, 709/224, 709/223, 709/300, 709/303, 709/301, 712/35
• US Class Current: 709/224
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system and method for the monitoring and collection of all inbound/outbound information activity and communications activity at a particular user location, for example, a household equipped with a variety of devices having communication capabilities. The real-time interaction between a user and an external information service is monitored and specific data are collected regarding that real-time interaction. Connectivity data (e.g., date/time of interactive session, number of packets sent/received, application file name) are collected. In addition, other substantive data (e.g., type of service, type and number of inquiries made) regarding the real-time interaction are collected. A connectivity and desktop activity monitor comprises a set of client software modules, including executable files and virtual device drivers that capture and log targeted operating system modem connectivity and desktop activity data. The connectivity monitor includes a connectivity infiltration module (CIM) and a connectivity monitor interface program. The CIM functions as a stub module that monitors the bi-directional data stream at the virtual device driver level between software modules of the operating system. It utilizes the hooking functions provided by the operating system to set hooks for selected function calls from the application to the communications drivers. The desktop activity monitor includes a desktop infiltration module and a desktop monitor interface program which monitor activity from the keyboard and pointing devices used to interface with the client computer. The invention provides the capability to monitor a number of attributes at the data stream level in a bi-directional, real-time fashion. With regard to the connectivity data monitor, such attributes include the phone number dialed, data packets sent, bytes sent, data packets received, bytes received, the URL visited and the recognition of an outgoing fax call. With regard to the desktop activity monitor, such attributes include the length of time an application is active, resident in memory, inactive or suspended.

Claims

1. An information monitoring and collection system comprising:

a computer, including a communications subsystem for establishing a data connection between the computer and at least one device;

the communication subsystem including a driver for facilitating a bi-directional data stream between the communication subsystem and the device; and

a connectivity monitor adapted to monitor and collect data from the bi-directional data stream.

2. The information monitoring and collection system of claim 1, wherein the connectivity monitor further comprises an infiltration module constructed as a virtual device driver to intercept data in the bi-directional data stream.

3. The information monitoring and collection system of claim 2, wherein the communications subsystem further comprises a communications driver providing a plurality of functions that may be called in response to data in the bi-directional data stream and wherein the infiltration module includes means for intercepting calls to the communications driver functions.

4. The information monitoring and collection system of claim 3, wherein the means for intercepting calls to the communications driver functions includes a corresponding number of hooks for passing function calls to the infiltration module.

5. The information monitoring and collection system of claim 2, wherein the connectivity monitor further comprises a monitor interface program for facilitating the storage and display of data monitored by the infiltration module.

6. The information monitoring and collection system of claim 5, wherein the level of user-transparency of the monitor interface program may be adjusted.

7. The information monitoring and collection system of claim 5, wherein the connectivity monitor further comprises means for later analyzing the monitored data to determine attributes of the data.

8. The information monitoring and collection system of claim 5, wherein the user is permitted to adjust the size of a transmit buffer for storing the intercepted data.

9. The information monitoring and collection system of claim 5, wherein the monitor interface program includes means for recognizing a representation of a facsimile transmission.

10. The information monitoring and collection system of claim 5, wherein the monitor interface program includes means for recognizing a representation of a telephone number dialed by the modem.

11. The information monitoring and collection system of claim 5, wherein the monitor interface program includes means for recognizing a representation of the Uniform Resource Locators accessed by the user.

12. The information monitoring and collection system of claim 5, wherein the monitor interface program includes means for determining the peak and average values of data transmission occurring in the bi-directional data stream.

13. The information monitoring and collection system of claim 1, further comprising a desktop activity monitor for monitoring user and application activity on the computer.

14. The information monitoring and collection system of claim 13, wherein the desktop activity monitor includes a desktop infiltration module adapted to intercept desktop activity data from a user input device.

15. The information monitoring and collection system of claim 14, wherein the desktop infiltration module is constructed as a virtual device driver adapted to hook function calls to a user input device driver.

16. The information monitoring and collection system of claim 13, further including a desktop monitor interface program for facilitating the storage and display of desktop activity data.

17. The information monitoring and collection system of claim 16, wherein the desktop monitor interface program includes means to intercept desktop activity data from a user input device.

18. The information monitoring and collection system of claim 16, wherein the desktop monitor interface program includes means for periodically determining the names of loaded and active programs in the computer.

19. The information monitoring and collection system of claim 16, wherein the desktop monitor interface program includes means for determining when activity of an application has been suspended for a predetermined amount of time.

20. The information monitoring and collection system of claim 19, wherein the desktop monitor interface program further includes means for permitting the user to adjust the predetermined amount of time.

21. The information monitoring and collection system of claim 16, wherein the desktop monitor interface program includes means for permitting adjustment of the user transparency of the desktop monitor interface program.

22. A method of monitoring and collecting information in a computer system having a communications subsystem, the method comprising the steps of:

establishing a data connection between the computer and at least one device in such a manner as to provide a bi-directional data stream within the communications subsystem;

providing an infiltration module adapted to intercept the bi-directional data stream within the communications system;

intercepting data in the bi-directional data stream with the infiltration module;

filtering and collating the intercepted data using a monitor interface program; and

storing the filtered and collated data in a storage device.

23. The method of claim 22, further comprising the step of later analyzing the data to determine attributes of the data.

24. The method of claim 22, wherein the step of intercepting data further comprises the step of setting at least one hook to intercept a function call represented in the bi-directional data stream.

25. The method of claim 22, wherein the step of intercepting data further comprises intercepting a function call to a virtual device driver.

26. The method of claim 22, wherein the step of providing an infiltration module further comprises the step of constructing a virtual device driver.

27. The method of claim 22, further comprising the step of providing a desktop activity monitor for monitoring application and user activity.

28. The method of claim 22, wherein the step of filtering and collating data further comprise the step of determining peak and average values of data transmission.

29. The method of claim 22, further comprising the step of uploading the filtered and collated data to an aggregator.

30. The method of claim 22, further comprising the step of determining from the intercepted data a representation of a facsimile transmission.

31. The method of claim 22, further comprising the step of determining from the intercepted data a representation of a Uniform Resource Locator.

32. The method of claim 22, further comprising the step of determining from the intercepted data a representation of a phone number dialed by a modem.

33. The method of claim 22, further comprising the step of permitting a user to adjust the size of a transmit buffer for storing the intercepted data.

34. The method of claim 22, further comprising the step of permitting a user to adjust the level of user-transparency of the monitor interface program.

35. A method of monitoring and collecting information in a computer system having a desktop user interface and a user input device, the method comprising the steps of:

providing an infiltration module adapted to monitor activity on the desktop user interface;

monitoring the desktop activity of the user by intercepting commands from the user input device to the computer;

filtering and collating the intercepted data using a monitor interface program; and

storing the filtered and collated data in a storage device.

36. The method of claim 35, further comprising the step of constructing the desktop infiltration module as a virtual device driver adapted to hook function calls to a user input device driver.

37. The method of claim 35, further comprising the step of facilitating the storage and display of desktop activity data using the desktop monitor interface program.

38. The method of claim 35, further comprising the step of intercepting desktop activity data from a user input device using the desktop monitor interface program.

39. The method of claim 35, further comprising the step of periodically determining the names of loaded and active programs in the computer using the desktop monitor interface program.

40. The method of claim 35, further comprising the step of determining when activity of an application has been suspended for a predetermined amount of time using the desktop monitor interface program.

41. The method of claim 40, further comprising the step of permitting the user to adjust the predetermined amount of time.

42. The method of claim 35, further comprising the step of adjusting the level of user-transparency of the monitor interface program.

43. The method of claim 35, further comprising the step of later analyzing the data to determine attributes of the data.