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Automatic call distributor with agent controlled call connection

  • US 5,970,135 A
  • Filed: 07/29/1996
  • Issued: 10/19/1999
  • Est. Priority Date: 08/11/1992
  • Status: Expired due to Term
First Claim
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1. An agent controlled automatic call distributor, comprising:

  • means for placing application telephone calls on a waiting line associated with a particular agent;

    means for placing exterior position telephone calls on a waiting line associated with the particular agent;

    means for placing interior position telephone calls on a waiting line associated with the particular agent;

    means for visually displaying to the particular agent each type of call and the number of calls of each type waiting to be served by the particular agent; and

    means for enabling the particular agent to select one of the calls to be connected to the particular agent.

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