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Method and apparatus for enabling interaction between callers with calls positioned in a queue

  • US 5,978,467 A
  • Filed: 04/11/1997
  • Issued: 11/02/1999
  • Est. Priority Date: 04/11/1997
  • Status: Expired due to Term
First Claim
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1. A method for processing calls requesting information on a plurality of subjects, comprising the steps of:

  • a) arranging call identifiers in a queue;

    b) providing a message to a first caller having a question about a subject, whose call identifier is present in said queue, said message offering an option for the first caller to participate in a live or recorded conversation by at least listening to a conversation related to said subject, wherein said conversation is an in-progress call between an agent and a caller; and

    c) responding to said caller'"'"'s acceptance of said offer by arranging for said first caller to at least listen to said conversation.

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