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Method for supporting user operation

  • US 5,978,595 A
  • Filed: 09/26/1997
  • Issued: 11/02/1999
  • Est. Priority Date: 09/27/1996
  • Status: Expired due to Fees
First Claim
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1. A method of actively guiding and helping the user of an information service system for supplying information services in response to a request from the user by way of an input/output device, comprising the steps of:

  • (a) holding the user situation detection data having stored therein a plurality of pairs of user situations and time-series interaction patterns corresponding to the respective user situations, and supporting function select data having stored therein a plurality of pairs of said user situations and user supporting function names to be activated in said respective user situations;

    (b) updating the time-series operation log data by storing the contents of the operation input or the state of non-operation as the latest data each time the operation input is received from the user or each time the state of non-operation is detected, respectively;

    (c) comparing each time-series interaction pattern of the user situation detection data with each time-series operation log data, and upon coincidence between them, reading the user situation associated with said time-series interaction pattern;

    (d) retrieving said supporting function select data with the user situation that has been read as a key and reading the corresponding user supporting function name; and

    (e) activating the user supporting function associated with said user supporting function name that has been read.

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