Method for supporting user operation

• US 5,978,595 A
• Filed: 09/26/1997
• Issued: 11/02/1999
• Est. Priority Date: 09/27/1996
• Status: Expired due to Fees

• Current Assignee: Hitachi, Ltd.
• Original Assignee: Hitachi, Ltd.
• Inventors: Taniguchi, Yoji, Ogawa, Masahiko, Koga, Akihiko, Tanaka, Tadashi, Tamejima, Mayumi, Mizuno, Hirotaka
• Primary Examiner(s): Lee, Thomas C.
• Assistant Examiner(s): MASHAAL, MOHAMED M
• Application Number:
  US08/938,784
• Time in Patent Office: 767 Days
• Field of Search: 395/878, 395/872, 395/877, 395/850, 395/845, 395/200.53, 345/339, 345/336, 345/337, 345/338, 707/507, 380/4, 370/219, 364/188
• US Class Current: 710/57
• CPC Class Codes: G06F 9/453 Help systems

Abstract

A method of actively guiding and helping the user is disclosed, in which various supporting functions can be performed in accordance with a particular user situation. The method is equipped with user situation detection data having at least a user situation and a corresponding interaction pattern activated in such a user situation, supporting function select data having at least a user situation and a corresponding user supporting function name to be activated in the particular user situation, and at least one user supporting function. Each time an input is received from the user, the contents of the input are stored as an operation log data. The interaction pattern data of the user situation detection data is compared with the operation log data. If there is any coincident interaction pattern data, the supporting function select data is retrieved with the corresponding user situation data as a key, and the corresponding supporting function name is read, thereby activating the supporting function associated with the particular supporting function name.

Claims

1. A method of actively guiding and helping the user of an information service system for supplying information services in response to a request from the user by way of an input/output device, comprising the steps of:

(a) holding the user situation detection data having stored therein a plurality of pairs of user situations and time-series interaction patterns corresponding to the respective user situations, and supporting function select data having stored therein a plurality of pairs of said user situations and user supporting function names to be activated in said respective user situations;

(b) updating the time-series operation log data by storing the contents of the operation input or the state of non-operation as the latest data each time the operation input is received from the user or each time the state of non-operation is detected, respectively;

(c) comparing each time-series interaction pattern of the user situation detection data with each time-series operation log data, and upon coincidence between them, reading the user situation associated with said time-series interaction pattern;

(d) retrieving said supporting function select data with the user situation that has been read as a key and reading the corresponding user supporting function name; and

(e) activating the user supporting function associated with said user supporting function name that has been read.

2. A method of actively guiding and helping the user according to claim 1, wherein said state of non-operation is detected when the operation input from the user is not received before the lapse of a predetermined length of time in accordance with the condition of said input/output device.

3. A method of actively guiding and helping the user according to claim 1, wherein required time data for each operation is added to each data of the time-series interaction pattern of said user situation detection data;

said step (b) includes the step of adding the elapsed time from the immediately preceding input or the immediately preceding detection of a state of non-operation to the contents of said operation input, adding the elapsed time from the immediately preceding input or the immediately preceding detection of a state of non-operation to the present detection of a state of non-operation to the contents of said state of non-operation data, and updating the time-series operation log data by storing said added data as the latest data; and

said step (c) includes the step of comparing the time-series interaction pattern of said user situation detection data with said time-series operation log data including said time data.

4. A method of actively guiding and helping the user according to claim 1, wherein:

said step (d) includes the step of displaying on the input/output device an input area for permitting selected one of a plurality of user situations to be selected in the case where a plurality of time-series interaction patterns are coincident with each other, and reading the appropriate user supporting function name by retrieving said supporting function select data by way of the selective input value of the user situation received in said input area.

5. A method of actively guiding and helping the user according to claim 1, wherein the user situations included in said user situation detection data and said supporting function select data include:

(1) the state in which the goal of use is not formed,

(2) the goal is formed but the function for achieving the goal cannot be selected,

(3) the function can be selected but the operation sequence is unknown, and

(4) the operation sequence is known, but the operation is difficult to execute;

the goal-forming supporting function is activated for supplying information to help the user form the goal in the user situation (1),

the function select supporting function is activated for supplying information to help the user select the function in the user situation (2),

the operation sequence descriptive supporting function is activated for supplying the information on the operation sequence in the user situation (3), and

the operation supporting function for supporting the user operation is activated in the user situation (4).

6. A method of actively guiding and helping the user according to claim 5, wherein:

said goal-forming supporting function includes the step of displaying on said input/output device the description of the contents of the information service supplied, without any operation input from the user;

said function select supporting function includes the step of displaying on said input/output device the description of the contents of the various functions of the information services supplied and an input area for receiving the input as to the desire to use each of said functions;

said operation sequence descriptive supporting function displays the description of the operation sequence on said input/output device; and

said operation supporting function includes the step of switching the display of the input receiving area for the operation to be performed by the user to a display easily understandable by a novice.