Method for updating a caller database in a communication system

• US 5,978,671 A
• Filed: 12/21/1995
• Issued: 11/02/1999
• Est. Priority Date: 12/21/1995
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T, Inc.
• Inventors: Goldman, Shelley B., Foladare, Mark Jeffrey, Silverman, David Phillip
• Primary Examiner(s): Bost, Dwayne D.
• Assistant Examiner(s): WYCHE, MYRON
• Application Number:
  US08/576,387
• Time in Patent Office: 1,412 Days
• Field of Search: 379/58, 379/59, 379/111, 379/113, 379/114, 379/130, 379/133, 379/139, 379/140, 379/142, 379/57
• US Class Current: 455/412.2
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 68/00 User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/26 Network addressing or numbering for mobility support

Abstract

A method for updating a caller database in a communication system by detecting repeat callers during the bridging of calls placed to a called party subscriber and upon such detection, enabling the subscriber to enter corresponding alphanumeric identifiers in the frequent caller database. This method is useful in a communication system that completes a telephone call placed by a caller to a personal telephone number of a called party by bridging that call to a return call originated by the called party in response to a paging signal alerting the subscriber of the telephone call.

Claims

1. A method for bridging a call placed by a caller to a telephone number of a called party, said call being bridged to a return call originated by said called party in response to being transmitted a message of said call, the method comprising the steps of:

determining based on a caller identity information associated with the caller whether a corresponding alphanumeric identifier exists in a database;

transmitting a message to said called party containing said alphanumeric identifier if said identifier exists in said database for said caller; and

if no alphanumeric identifier exists in said database for said caller,

transmitting a message to said called party that a caller is calling that has no corresponding identifier in said database, and

enabling said called party, during said call, to enter an alphanumeric identifier in said database for said caller.

2. The method of claim 1 wherein the step of enabling said called party to enter an alphanumeric identifier is performed upon termination of the caller'"'"'s call.

3. The method of claim 1 wherein the step of transmitting a message to said called party comprises the step of paging said called party with a paging signal containing said message.

4. The method of claim 1 further comprising determining based on said caller identity information whether said caller had previously called said called party a threshold number of times by querying said database, wherein the step of enabling said called party to enter an alphanumeric identifier in the said database is performed after the caller has called the threshold number of times.

5. The method of claim 4 wherein said threshold number of times is at least once.

6. The method of claim 4 wherein said threshold number is set by said called party.

7. The method of claim 1 wherein said called party enters said alphanumeric identifier while said bridged call is in progress.

8. The method of claim 7 wherein the step of enabling said called party to enter said alphanumeric identifier further comprises entry of said identifier by said called party over a messaging network.

9. The method of claim 8 wherein said messaging network is a paging network.

10. The method of claim 1 further comprising:

transmitting a message to said called party that a new caller is calling if it is determined that the caller had not previously called said called party; and

updating the caller database with said caller identity information associated with said caller.

11. The method of claim 1 further comprising:

prompting said caller to provide an audible identifier; and

detecting characteristic features of a response audible identifier, wherein said caller identity information corresponds to said detected characteristic features.

12. The method of claim 11 further comprising generating alphanumeric information based on the characteristic features, wherein the step of enabling said called party to establish an alphanumeric identifier in the frequent caller database for said caller includes receiving verification by the called party to use the generated alphanumeric information as the alphanumeric identifier.

13. The method of claim 11 further comprising:

identifying caller identity information in the database for previous callers with no associated alphanumeric identifier having a characteristic feature substantially within a threshold limit of the detected characteristic feature of the caller'"'"'s audible identifier;

if caller identity information is identified,

transmitting a message to said called party that a possible repeat caller is calling;

enabling the called party to listen to said audio identifiers of the caller and of said previous caller associated with the identified caller identity information;

prompting the called party to determine if the caller and the previous caller are the same person; and

if the called party responds that the caller and the previous caller are the same party, enabling the called party to enter said alphanumeric identifier in the database.

14. The method of claim 13 further comprising storing the caller identity information associated with said response audible identifier, wherein the alphanumeric identifier is associated with the identified caller identity information as well as said caller identity information associated with said response audible identifier.

15. The method of claim 13 further comprising transmitting said audible identifier of said caller to the database.

16. The method of claim 1 further comprising:

transmitting a message to said called party that a new caller is calling if it is determined that the caller had not previously called said called party; and

updating the caller database with the caller identifier information.

17. A method for bridging a call placed by a caller to a telephone number of a called party, said call being bridged to a return call originated by said called party in response to being transmitted a message of said call, the method comprising the steps of:

determining based on caller identity information associated with the caller whether an alphanumeric identifier exists in a database;

transmitting a message to said called party containing said alphanumeric identifier if said identifier exists in said database for said caller; and

if no alphanumeric identifier exists in said database for said caller,

determining based on the caller identity information whether said caller had previously called said called party by querying said database,

transmitting a message to said called party that a repeat caller is calling, and

enabling said called party, during said call, to enter an alphanumeric identifier in said database for said caller.

18. The method of claim 17 wherein the step of enabling said called party to enter an alphanumeric identifier is performed upon termination of the caller'"'"'s call.

19. The method of claim 17 wherein the step of transmitting a message to said called party comprises the step of paging said called party with a paging signal containing said message.

20. The method of claim 17 wherein said called party enters said alphanumeric identifier while said bridged call is in progress.

21. The method of claim 20 wherein the step of enabling said called party to enter said alphanumeric identifier further comprises entry of said identifier by said called party over a messaging network.

22. The method of claim 21 wherein said messaging network is a paging network.

23. The method of claim 17 further comprising:

transmitting a message to said called party that a new caller is calling if it is determined that the caller had not previously called said called party; and

updating the previous caller database with said caller identity information associated with said caller.

24. The method of claim 17 further comprising:

prompting said caller to provide an audible identifier; and

detecting characteristic features of a response audible identifier, wherein said caller identity information corresponds to said detected characteristic features.

25. The method of claim 24 further comprising generating alphanumeric information based on said characteristic features, wherein the step of enabling said called party to establish an alphanumeric identifier in the frequent caller database includes receiving verification by the called party to use the generated alphanumeric information as the alphanumeric identifier.

26. The method of claim 25 wherein said caller identity information further includes information concerning the identity of a calling station used by said caller.

27. A method for bridging a call placed by a caller to a telephone number of a called party, said call being bridged to a return call orginated by said called party in response to being transmitted a message of said call, the method comprising the steps of:

determining based on a caller identity information associated with the caller whether a corresponding alphanumeric identifier exists in a database;

transmitting a message to said called party containing said alphanumeric identifier if said identifier exists in said database for said caller;

if no alphanumeric identifier exists in said database for said caller,

transmitting a message to said called party that a caller is calling that has no corresponding identifier in said database, and

enabling said called party to enter an alphanumeric identifier in said database for said caller;

prompting said caller to provide an, audible identifier;

detecting characteristic features of a response audible identifier, wherein said caller identity information corresponds to said detected characteristic features;

identifying caller identity information in the database for previous callers with no associated alphanumeric identifier having a characteristic feature substantially within a threshold limit of the detected characteristic feature of the caller'"'"'s audible identifier;

if caller identity information is identified,

transmitting a message to said called party that a possible repeat caller is calling;

enabling the called party to listen to said audio identifiers of the caller and of said previous caller associated with the identified caller identity information;

prompting the called party to determine if the caller and the previous caller are the same person; and

if the called party responds that the caller and the previous caller are the same party, enabling the called party to enter said alphanumeric identifier in the database.

28. The method of claim 27 further comprising storing the caller identity information associated with said response audible identifier, wherein the alphanumeric identifier is associated with the identified caller identity information as well as said caller identity information associated with said response audible identifier.

29. The method of claim 27 further comprising transmitting said audible identifier of said caller to the database.

30. A method for bridging a call placed by a caller to a telephone number of a called party, said call being bridged to a return call originated by said called party in response to being transmitted a message of said call, the method comprising the steps of:

determining based on caller identity information associated with the caller whether an alphanumeric identifier exists in a database;

transmitting a message to said called party containing said alphanumeric identifier if said identifier exists in said database for said caller;

if no alphanumeric identifier exists n said database for said caller,

determining based on the caller identity information whether said caller had previously called said called party by querying said database,

transmitting a message to said called party that a repeat caller is calling, and

enabling said called party to enter an alphanumeric identifier in said database for said caller;

prompting said caller to provide an audible identifier;

detecting characteristic features of a response audible identifier, wherein said caller identity information corresponds to said detected characteristic features;

identifying caller identity information in the database for previous callers with no associated alphanumeric identifier having a characteristic feature substantially within a threshold limit of the detected characteristic feature of the caller'"'"'s audible identifier;

if caller identity information is identified,

transmitting a message to said called party that a possible repeat caller is calling;

enabling the called party to listen to said audio identifiers of the caller and of said previous caller associated with the identified caller identity information;

prompting the called party to determine if the caller and the previous caller are the same person; and

if the called party responds that he caller and the previous caller are the same party, enabling the called party to enter said alphanumeric identifier in the database.

31. The method of claim 30 further comprising storing the caller identity information associated with said response audible identifier, wherein the alphanumeric identifier is associated with the identified caller identity information as well as said caller identity information associated with said response audible identifier.

32. The method of claim 30 further comprising transmitting said audible identifier of said caller to the database.