Universal mailbox

• US 5,987,100 A
• Filed: 04/23/1997
• Issued: 11/16/1999
• Est. Priority Date: 04/23/1997
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Northern Telecom Limited (Nortel Networks Corporation)
• Inventors: Kredo, Thomas, White, Lester L., Fortman, Peter A.
• Primary Examiner(s): Tsang, Fan S.
• Application Number:
  US08/841,516
• Time in Patent Office: 937 Days
• Field of Search: 379/88.13, 379/88.14, 379/88.25, 379/88.26
• US Class Current: 379/88.14
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

A messaging center, connected to a communications network, processes messages intended for a subscriber. A caller sends a message to the message center in a first caller format. The message center stores the message in the first caller format, notifies the subscriber, and awaits a request for the stored message from the subscriber. In response to the message request, the message center sends the stored message to the subscriber in a first subscriber format independent of the first caller format. If the subscriber desires, the subscriber constructs a response to the message and sends it to the message center in a second subscriber format independent of the first caller format and the first subscriber format. The message center stores the response in the second subscriber format and sends the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.

Claims

1. A mailbox in a telecommunications system comprising:

means for receiving information from a caller in a caller format;

means for determining a normal subscriber format from a normal type of equipment a subscriber has used to retrieve information;

means for sending the information to the subscriber in a first subscriber format independent of the caller format, the first subscriber format being the normal subscriber format when equipment used by the subscriber to retrieve the information is the normal type of equipment;

means for receiving a response from the subscriber in a second subscriber format independent of the caller format and the first subscriber format; and

means for sending the response to the caller in the caller format.

2. The mailbox of claim 1, further comprising

means for translating the information from the caller format to the normal subscriber format;

and

means for storing the information in the caller format and the normal subscriber format.

3. The mailbox of claim 1, wherein the means for sending the response comprises

means for translating the response from the second subscriber format to the caller format,

means for determining a location of the caller, and

means for sending the response to the caller in the caller format at the determined location.

4. The mailbox of claim 1, further comprising

means for receiving caller location information from the subscriber, the caller location information indicating a location of the caller;

and

wherein the means for sending the response comprises

means for sending the response to the caller in the caller format at the location indicated by the received caller location information.

5. The mailbox of claim 1, wherein the means for sending the information includes

means for receiving a retrieval request from the subscriber, and

means for sending the information to the subscriber in response to the retrieval request.

6. The mailbox of claim 1, further comprising

means for determining a subscriber notification preference;

and

means for notifying the subscriber of the received information according to the subscriber notification preference.

7. The mailbox of claim 6, wherein the notifying means includes the means for sending the information to the subscriber in the first subscriber format.

8. A method for exchanging information of different formats, comprising the steps of:

receiving information from a caller in a caller format;

determining a normal subscriber format from a normal type of equipment a subscriber has used to retrieve information;

sending the information to the subscriber in a first subscriber format independent of the caller format, the first subscriber format being the normal subscriber format when equipment used by the subscriber to retrieve the information is the normal type of equipment;

receiving a response from the subscriber in a second subscriber format independent of the caller format and the first subscriber format; and

sending the response to the caller in the caller format.

9. The method of claim 8, further comprising the steps of

translating the information from the caller format to the normal subscriber format;

and

storing the information in the caller format and the normal subscriber format.

10. The method of claim 8, wherein the sending the response step comprises the substeps of

translating the response from the second subscriber format to the caller format,

determining a location of the caller, and

sending the response to the caller in the caller format at the determined location.

11. The method of claim 8, further comprising the step of

receiving caller location information from the subscriber, the caller location information indicating a location of the caller;

and

wherein the sending the response step comprises the substep of

sending the response to the caller in the caller format at the location indicated by the received caller location information.

12. The method of claim 8, wherein the sending the information step includes the substeps of

receiving a retrieval request from the subscriber, and

sending the information to the subscriber in response to the retrieval request.

13. The method of claim 8, further comprising the steps of

determining a subscriber notification preference;

and

notifying the subscriber of the received information according to the subscriber notification preference.

14. The method of claim 13, wherein the notifying step includes as a substep the step of sending the information to the subscriber in the first subscriber format.

15. An information processing system comprising:

means for receiving information in a caller format from a caller using caller equipment;

means for storing the information in the caller format in a mailbox belonging to a subscriber;

means for determining a first subscriber format from a normal type of equipment used by the subscriber to retrieve information from the subscriber mailbox;

means for converting the stored information from the caller format to the first subscriber format if the caller format is different than the first subscriber format;

means for receiving a request from the subscriber to retrieve the stored information from the subscriber mailbox;

means for detecting a type of equipment used by the subscriber to send the request;

means for converting the stored information to a second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment; and

means for sending the stored information to the subscriber in the second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment.

16. The information processing system of claim 15, wherein the sending means includes

means for sending the stored information to the subscriber in the first subscriber format when the detected type of equipment is the same as the normal type of equipment.

17. The information processing system of claim 16, wherein the sending means includes

means for sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.

18. The information processing system of claim 15, wherein the sending means includes

means for sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.

19. The information processing system of claim 15, further comprising

means for receiving a response to the retrieved information from the subscriber in a third subscriber format independent of the caller format and the first and second subscriber formats;

and

means for forwarding the response to the caller.

20. The information processing system of claim 19, wherein the forwarding means comprises

means for determining whether the caller is also a subscriber;

means for storing the response in the third subscriber format for later retrieval by the caller when the caller is a subscriber; and

means for translating the response from the third subscriber format to the caller format and sending the translated response to the caller when the caller is not a subscriber.

21. The information processing system of claim 15, further comprising means for notifying the subscriber of the received information.

22. The information processing system of claim 21, wherein the notifying means includes

means for sending the received information to the subscriber in the first subscriber format.

23. A method for relaying information of different formats, comprising the steps of:

receiving information in a caller format from a caller using caller equipment;

storing the information in the caller format in a mailbox belonging to a subscriber;

determining a first subscriber format from a normal type of equipment used by the subscriber to retrieve information from the subscriber mailbox;

converting the stored information from the caller format to the first subscriber format if the caller format is different than the first subscriber format;

receiving a request from the subscriber to retrieve the stored information from the subscriber mailbox;

detecting a type of equipment used by the subscriber to send the request;

converting the stored information to a second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment; and

sending the stored information to the subscriber in the second subscriber format when the detected type of equipment is different than the caller equipment and the normal type of equipment.

24. The method of claim 23, wherein the sending step includes the substep of

sending the stored information to the subscriber in the first subscriber format when the detected type of equipment is the same as the normal type of equipment.

25. The method of claim 24, wherein the sending step includes the substep of

sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.

26. The method of claim 23, wherein the sending step includes the substep of

sending the stored information to the subscriber in the caller format when the detected type of equipment is the same as the caller equipment.

27. The method of claim 23, further comprising the steps of

receiving a response to the retrieved information from the subscriber in a third subscriber format independent of the caller format and the first and second subscriber formats;

and

forwarding the response to the caller.

28. The method of claim 27, wherein the forwarding step includes the steps of

determining whether the caller is also a subscriber;

storing the response in the third subscriber format for later retrieval by the caller when the caller is a subscriber; and

translating the response from the third subscriber format to the caller format and sending the translated response to the caller when the caller is not a subscriber.

29. The method of claim 23, further comprising the step of

notifying the subscriber of the received information.

30. The method of claim 29, wherein the notifying step includes the substep of

sending the received information to the subscriber in the first subscriber format.

31. A messaging center comprising:

means for receiving a message from a caller in a first caller format;

means for notifying a subscriber of the received message;

means for storing the message in the first caller format;

means for determining a normal subscriber format based upon a type of equipment the subscriber has used to retrieve messages;

means for receiving a request for the stored message from the subscriber;

means for sending the stored message to the subscriber in a first subscriber format independent of the first caller format, the first subscriber format being the normal subscriber format when the type of equipment used by the subscriber to request the information is the normal type of equipment;

means for receiving a response to the message from the subscriber in a second subscriber format independent of the first caller format and the first subscriber format;

means for storing the response in the second subscriber format; and

means for sending the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.

32. The messaging center of claim 31, further comprising

means for translating the information from the first caller format to the normal subscriber format;

and

means for storing the information in the first caller format and the normal subscriber format.

33. The messaging center of claim 31, wherein the means for sending the stored response includes

means for receiving a request for the stored response from the caller, and

means for sending the stored response to the caller in response to the caller'"'"'s request.

34. The messaging center of claim 31, wherein the notifying means includes the means for sending the stored message to the subscriber in the first subscriber format.

35. A method for exchanging messages in different formats, comprising the steps of:

receiving a message from a caller in a first caller format;

storing the message in the first caller format;

notifying a subscriber of the received message;

determining a normal subscriber format based upon a normal type of equipment the subscriber has used to retrieve messages;

receiving a request for the stored message from the subscriber;

sending the stored message to the subscriber in a first subscriber format independent of the first caller format, the first subscriber format being the normal subscriber format when the type of equipment used by the subscriber to request the information is the normal type of equipment;

receiving a response to the message from the subscriber in a second subscriber format independent of the first caller format and the first subscriber format;

storing the response in the second subscriber format; and

sending the stored response to the caller in a second caller format independent of the first caller format and the first and second subscriber formats.

36. The method of claim 35, further comprising the steps of translating the information from the first caller format to the normal subscriber format;

and

storing the information in the first caller format and the normal subscriber format.

37. The method of claim 35, wherein the sending the stored response step includes the substeps of

receiving a request for the stored response from the caller, and

sending the stored response to the caller in response to the caller'"'"'s request.

38. The method of claim 35, wherein the notifying step includes as a substep the step of sending the stored message to the subscriber in the first subscriber format.

39. A mailbox in a telecommunications system comprising:

an interface that receives information from a caller in a caller format;

a translator that determines a normal subscriber format from a normal type of equipment a subscriber has used to retrieve information;

a memory that stores the information in the normal subscriber format; and

a service unit that sends the information to the subscriber in the normal subscriber format when equipment used by the subscriber to retrieve the information is the normal type of equipment.

40. An information processing system comprising:

an interface that receives information in a caller format from a caller using caller equipment;

a memory that stores the information in a mailbox belonging to a subscriber;

a translator that determines a normal subscriber format from a normal type of equipment used by the subscriber to retrieve information from the subscriber mailbox, that converts the information from the caller format to the normal subscriber format if the caller format is different than the normal subscriber format, and that stores the information in the subscriber mailbox in the normal subscriber format;

a detector that detects a type of equipment used by the subscriber to send a request to retrieve the stored information from the subscriber mailbox; and

a service unit that sends the stored information to the subscriber in the normal subscriber format when the detected type of equipment is the normal type of equipment.