Telephone information retrieval system

• US 5,991,366 A
• Filed: 11/07/1996
• Issued: 11/23/1999
• Est. Priority Date: 11/07/1996
• Status: Expired due to Term

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Weaver, Ralph J. III, Henrick, Robert F.
• Primary Examiner(s): Tsang, Fan S.
• Application Number:
  US08/744,395
• Time in Patent Office: 1,111 Days
• Field of Search: 379/67, 379/88, 379/89, 379/68, 379/69, 379/88.18, 379/88.27, 379/352, 379/355, 379/93.12, 379/101.01
• US Class Current: 379/88.18
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 3/4872 Non-interactive information services

Abstract

A telephone answering machine (TAS) is preprogrammed to place calls automatically to a service bureau (SB) over a telephone or other suitable communications network. In response to the calls, the SB generates and transmits messages (e.g., compressed digital audio messages) to the TAS for recording and subsequent playback by a user. In this way, users can routinely receive information useful to their daily lives.

Claims

1. A service bureau, comprising:

a processor;

an account database; and

a network interface, wherein;

the processor receives a first call over a communications network from a first telephone answering system via the network interface requesting specific user-selected information for a first user;

the processor accesses the account database to identify one or more categories of information corresponding to the first user;

the processor gathers the specific user-selected information based on, the one or more categories corresponding to the first user;

the processor transmits a first message over the communications network to the first telephone answering system via the network interface in response to the first call, wherein the first message comprises the specific user-selected information for the first user;

the processor receives a second call over the communications network from a second telephone answering system via the network interface requesting specific user-selected information for a second user;

the processor accesses the account database to identify one or more categories of information corresponding to the, second user;

the processor gathers the specific user-selected information based on the one or more categories corresponding to the second user; and

the processor transmits a second message over the communications network to the second telephone answering system via the network interface in response to the second call, wherein the second message comprises the specific user-selected information for the second user, wherein the one or more categories of information corresponding to the first user are different from the one or more categories of information corresponding to the second user.

2. The invention of claim 1, further comprising an information database, wherein the processor accesses message information from the information database in order to generate each message.

3. The invention of claim 1, wherein the processor verifies validity of a user account corresponding to each call using the account database.

4. The invention of claim 1, wherein the network interface is a digital modem.

5. The invention of claim 1, wherein each message is a compressed digital message.

6. The invention of claim 1, wherein each message is an audio message.

7. The invention of claim 1, further comprising an information database, wherein:

the processor verifies validity of a user account corresponding to each call using the account database;

the processor accesses message information from the information database in order to generate each message;

the network interface is a digital modem; and

each message is a compressed digital audio message.

8. A communications system comprising a service bureau and two or more telephone answering systems, wherein:

a first telephone answering system automatically places a first call over a communications network to the service bureau to request specific user-selected information for a first user;

a second telephone answering system automatically places a second call over the communications network to the service bureau to request specific user-selected information for a second user, wherein the specific user-selected information for the first user is different from the specific user-selected information for the second user;

the service bureau accesses an account database to identify one or more categories of information corresponding to the first user;

the service bureau gathers the specific user-selected information based on the one or more categories corresponding to the first user;

the service bureau transmits a first message over the communications network to the first telephone answering system in response to the first call, wherein the first message comprises the specific user-selected information for the first user;

the service bureau accesses an account database to identify one or more categories of information corresponding to the second user;

the service bureau gathers the specific user-selected information based on the one or more categories corresponding to the second user;

the service bureau transmits a second message over the communications network to the second telephone answering system in response to the second call, wherein the second message comprises the specific user-selected information for the second user;

the first telephone answering system receives the first message from the service bureau over the communications network and stores the first message for subsequent playback by the first user; and

the second telephone answering system receives the second message from the service bureau over the communications network and stores the second message for subsequent playback by the second user.

9. The invention of claim 8, wherein the first telephone answering system comprises:

a processor;

a network interface; and

a message storage device, wherein;

the processor automatically places the first call over the communications network to the service bureau via the network interface to request the specific user-selected information for the first user;

the processor receives the first message from the service bureau over the communications network via the network interface in response to the first call; and

the processor stores the first message in the message storage device for subsequent playback by the first user.

10. The invention of claim 9, wherein the first telephone answering system further comprises a clock, wherein:

the clock provides timing information to the processor; and

the processor determines when to place the first call based on the timing information.

11. The invention of claim 9, the first telephone answering system further comprises a configuration database, wherein the processor accesses the configuration database to retrieve information about the first call.

12. The invention of claim 11, wherein the information comprises at least one of a telephone number for the service bureau, a user account number, and a call schedule.

13. The invention of claim 9, wherein the network interface is a digital modem.

14. The invention of claim 9, wherein the first message is a compressed digital message and the processor decompresses the compressed digital message for playback to the first user.

15. The invention of claim 9, wherein the first message is an audio message.

16. The invention of claim 9, wherein the first telephone answering system further comprises a clock and a configuration database, wherein:

the clock provides timing information to the processor;

the processor accesses the configuration database to retrieve information about the first call, wherein the information comprises at least one of a telephone number for the service bureau, a user account number, and a call schedule;

the processor determines when to place the first call based on the timing information and the call schedule;

the network interface is a digital modem;

the first message is a compressed digital audio message; and

the processor decompresses the compressed digital message for playback to the first user.

17. The invention of claim 8, wherein the first and second telephone answering systems are connected to standard telephone lines and are remotely located with respect to one another.