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Implementation of call-center outbound dialing capability at a telephony network level

  • US 5,991,395 A
  • Filed: 06/10/1998
  • Issued: 11/23/1999
  • Est. Priority Date: 11/04/1997
  • Status: Expired
First Claim
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1. An outbound dialer system comprising:

  • an automatic call dialer implemented and operated at network level by a network provider, the automatic call dialer having the capability of placing calls selected from one or more stored lists of destination numbers provided by one or more clients of the network provider; and

    circuitry for recognizing that at least one of said placed calls is answered by a person;

    wherein the dialer places said calls to the selected destination numbers, and upon one of said placed calls being answered by a person, connects the answered call to a routing point in a remote call center hosted by a client of the network provider.

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