Cooperative call processing across public and private intelligent networks

• US 5,995,610 A
• Filed: 05/06/1997
• Issued: 11/30/1999
• Est. Priority Date: 05/06/1997
• Status: Expired due to Term

• Current Assignee: Telefonaktiebolaget LM Ericsson
• Original Assignee: Telefonaktiebolaget LM Ericsson
• Inventors: Hammarstrom, Peter, Lindeberg, Jan H. I., Smidt, Allan
• Primary Examiner(s): Smith, Creighton
• Application Number:
  US08/852,024
• Time in Patent Office: 938 Days
• Field of Search: 379/201, 379/207, 379/230, 379/219, 379/220
• US Class Current: 379/207.02
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking

Abstract

A wide range of advanced call processing services are optimally provided through a cooperative effort between public and private intelligent networks. Service control logic in the public network interacts with service control logic in the private network. The cooperative call processing exploits the best service features from both environments. More specifically, a logical relationship is established over an end-to-end, service logic communication path between the service control elements of both networks using a very small set of operation procedures. Using that set of operational procedures, either network'"'"'s service control logic requests and receives a service feature orchestrated entirely by the other network'"'"'s service logic. In this way, specific service features making up a requested service may be provided by the network best suited to perform a particular service feature. Since neither network needs to control or even know how the other network performs its assigned service feature, the integrity and simplicity of each network'"'"'s control logic and protocols are preserved.

Claims

1. In a communications environment including a first telecommunications network and a second, different type of telecommunications network, each network having its own service control element including service control logic, switching control element, and service data element with the first and second network switching control elements having an in-band and out-of-band transport connection therebetween, a method for processing a requested service having plural service features comprising the steps of:

establishing a communication between the first and second service control elements;

providing the first and second service control elements with a common set of operation procedures; and

one of the first and second service control elements requesting, using the common set of operation procedures commands over the established communication, that at least one of the service features be performed by the other service control element.

2. The method in claim 1, wherein the operation procedures include a Start operation coupled with a specific service feature start argument which when transmitted by the one service control element over the established end-to-end communication causes the other service control element to perform the requested service feature and returns a Continue operation coupled with a specific service feature Result argument to the one service control element over the established end-to-end communication.

3. The method in claim 2, wherein after the specific service feature result is provided to the one service control element, the method further comprises:

determining if further servicing is needed and supported by the other service control element to provide the requested service feature;

if not, the one service control element sends a Stop operation to the other service control logic and continues processing the requested service; and

if so, the one service control element processes any service logic needed to establish a pre-condition for continued processing by the other service control element and sends a Continue operation to the other service control element to continue the service feature processing by the other service control element.

4. The method in claim 3, wherein the operation procedures include an Event operation for transmitting from the one service control logic one or more events that the other service control element is to take into account when providing the requested service feature.

5. The method in claim 1, wherein the established end-to-end communication is accomplished by a direct data link or over a signaling network.

6. The method in claim 1, wherein the service feature request is performed by the other service control element without the one service control element having control or knowledge of how the other service control element performs the requested service feature.

7. The method in claim 1, wherein the service feature request may be made without a telecommunications call having been received at either the first or second intelligent networks.

8. The method in claim 1, further comprising:

receiving a telecommunications call in the one intelligent network including the requested service;

the one service control element identifying the service features to be performed in order to fulfill to the call'"'"'s requested service; and

determining which of the first and second intelligent networks is to perform each of the identified service features.

9. The method in claim 1, further comprising:

receiving a telecommunications call at the first switching control element requesting the service including a first and a second service feature, and

processing the requested telecommunications call service including;

providing the first service feature using the first service control element, and

providing the second service feature using the second service control element,

wherein the first and second service control elements cooperatively provide the first and second service features by communicating over the established communication.

10. The method in claim 9, wherein a communication between the first and second service control elements is asynchronous.

11. The method in claim 1, wherein the first telecommunications network is a public intelligent network and the second telecommunications network is a private intelligent network.

12. A method comprising:

logically integrating a first set of call services from a public telecommunications network oriented towards a first protocol with a second different set of call services from a private telecommunications network oriented towards a second protocol different from the first protocol including establishing a communication between the public network service logic and the private network service logic, and upon receiving a telecommunications call in one of the public and private telecommunications networks for a call processing service having plural service features, the public network service logic and the private network service logic cooperatively performing the plural service features using one call service from the first set of call services from the public telecommunications network and another call service from the second different set of call services from the private telecommunications network not included in the first set of call services.

13. The method in claim 12, wherein the public network service logic and the private network service logic interact with each other during the cooperatively performing step.

14. The method in claim 12, further comprising:

providing the public network service logic and the private network service logic with a common set of operation procedures,

wherein the cooperatively performing step includes the public network service logic and the private network service logic using the operation procedures transferred over the established communication.

15. The method in claim 12, wherein one of the public network service logic and the private network service logic requests that the other perform one of the plural service features without the one network'"'"'s service logic having control or knowledge of how the other network'"'"'s service logic performs the requested service feature.

16. The method in claim 12, wherein the cooperatively performing step includes:

determining, using one of the public network'"'"'s service logic and the private network'"'"'s service logic, which network'"'"'s service logic should perform each of the plural service features, and

for a service feature to be performed using the other network'"'"'s service logic, requesting, over the established communication, the other network'"'"'s service logic to perform the service feature using a Start operation, a specific service start argument, and corresponding data attributes for that specific service Start argument.

17. The method in claim 16, wherein the cooperatively performing step further includes:

the other network'"'"'s service control logic performing the requested service feature based on the received operation, the specific service start argument, and the corresponding data attributes using the resources in the other network and the protocol for which the other network is oriented, and

returning a Continue operation coupled with a specific service feature result argument to the one network'"'"'s control network over the established communication.

18. The method in claim 16, wherein after the result is returned to the one network'"'"'s service logic, the method further comprises:

determining if a further service feature is to be performed by the other network'"'"'s service logic;

if not, the one network'"'"'s service logic sends a Stop operation to the other network'"'"'s service logic; and

if so, the one network'"'"'s service logic processes any service feature(s) needed to establish a pre-condition for continued processing by the other network'"'"'s service logic and sends a Continue operation to the other network'"'"'s service logic to continue service feature processing by the other network'"'"'s service logic.

19. The method in claim 18, wherein the operation procedures include an Event operation for transmitting one or more events that the other network'"'"'s service logic is to take into account when providing the requested service feature.

20. A system for providing call processing services, comprising:

a first intelligent communications network having a first service control element including service control logic, a first switching control element, and a first service data element;

a second, different type of intelligent communications network having a second service control element including service control logic, a second switching control element, and a second service data element;

a transport path between with the first and second network switching control elements carrying in-band signals;

a set of operation procedures common to the first and second service control elements;

a communications path for transmitting operation procedures directly to and from the first and second service control elements; and

wherein the first and second service control elements use ones of the common set of operation procedures transmitted over the communications path to cooperatively perform a requested service using resources from both the first and second communications networks.

21. The system in claim 20, wherein the requested service includes plural service features, and wherein the operation procedures include a Start operation coupled with a specific service start request argument and corresponding data, which when transmitted by the first service control element over the communications path to the second service control element, causes the second service control element to perform the requested service feature and return a Continue operation coupled with a specific service feature result argument to the first service control element over the communications path.

22. The system in claim 21, wherein after the specific service feature result is provided to the first service control element, the first service control element determines if further servicing is needed, and if not, the first service control element sends a Stop operation to the second service control logic, and if so, the first service control element processes any service logic needed to establish a pre-condition for continued processing by the other service control element and sends a Continue operation to the second service control logic to continue service feature processing by the second service control element.

23. The system in claim 22, wherein the operation procedures include an Event operation for transmitting one or more events that the second service control element is to take into account when providing the requested service feature.

24. The system in claim 22, wherein the communications path is accomplished by a direct data link or over a signaling network.

25. The system in claim 20, wherein the first service control element does not control how the second service control element performs the requested service feature.

26. The system in claim 20, wherein the service feature request may be made without a telecommunications call having been received at either the first or second intelligent communications networks.

27. The system in claim 20, wherein in response to a service request by a telecommunications call received in the first intelligent networks, the first service control element identifies one or more service features to be performed in order to fulfill to the call service request and determines which of the first and second intelligent networks is to perform each of the identified service features.

28. The system in claim 20, wherein the first and second communications networks employ first and second different communications protocols, respectively, the system further comprising:

a protocol bridge incorporated in the communications path converting between the first and second different communications protocols when communications are passed between the first and second service control elements over the communications path.

29. An integrated communications services system, comprising:

a public intelligent network oriented towards a first protocol and providing a first set of services;

a private intelligent network oriented towards a second protocol different from the first protocol and providing a second different set of services;

a communications path between service logic in the public intelligent network and service logic in the private intelligent network; and

a set of operation procedures used by both the public intelligent network service logic and the private intelligent network service logic to interact at a logical operation level such that when a telecommunications call is received in one of the networks requesting a call processing service having plural service features, the public intelligent network service logic and the private intelligent network service logic cooperatively perform the requested plural service features using the set of operation procedures transmitted over the communications path.

30. The system in claim 29, wherein one of the public intelligent network service logic and the private intelligent network service logic requests the other perform one of the plural service features without the one network'"'"'s service logic controlling how the other network'"'"'s service logic performs the requested service feature.

31. The system in claim 29, wherein one of the network'"'"'s service logic determines which of the public intelligent network'"'"'s service logic and the private intelligent network'"'"'s service logic is to perform each of the plural service features, and for a service feature to be performed using the other network'"'"'s service logic, the one network'"'"'s service logic directly requests over the communications path the other network'"'"'s service logic to perform the service feature using a Start operational, coupled with a specific service start argument and corresponding data attributes.

32. The system in claim 31, the set of operation procedures further includes a Stop operation, a Continue operation, and an Event operation.

33. The system in claim 29, further comprising:

a protocol bridge incorporated in the communications path for converting between the first and second different communications protocols when communications are passed between the first and second service control elements over the communications path.