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Automated message processing system having a plurality of expert local facilities responsive to messages routed thereto to perform predetermined actions

  • US 5,999,982 A
  • Filed: 05/29/1997
  • Issued: 12/07/1999
  • Est. Priority Date: 05/29/1997
  • Status: Expired due to Term
First Claim
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1. A method for communicating with a digital data processing machine, comprising:

  • receiving messages from a digital data processing machine;

    if a received message is of a first type, routing the first type message to one of a plurality of expert local facilities (ELFs) in accordance with routing criteria, each ELF performing one or more predetermined actions according to each message routed thereto;

    if a received message is of a second type, routing the second type message to one of the ELFs according to content of the second type message;

    each ELF, in response to each message routed to the ELF, performing the predetermined actions associated with the ELF, said predetermined actions including generation of an output message;

    modifying the output message into a predetermined format to create a formatted output message;

    selecting a destination in the digital data processing machine;

    dispatching the formatted output message to the selected destination; and

    determining whether a first type message is expected from the digital data processing machine in response to the dispatched formatted output message, and if so, generating routing criteria for routing the expected message to one of the ELFs configured to process the expected message.

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