Automated calling system with database updating by callee

• US 6,009,149 A
• Filed: 07/14/1998
• Issued: 12/28/1999
• Est. Priority Date: 06/20/1994
• Status: Expired due to Term

• Current Assignee: Cassidian Communications Incorporated (European Aeronautic Defence and Space Company EADS NV)
• Original Assignee: Sigma Micro Corporation
• Inventors: Langsenkamp, Al
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/115,304
• Time in Patent Office: 532 Days
• Field of Search: 379/88.22, 379/88.23, 379/88.24, 379/69, 379/67, 379/76, 379/77, 379/85, 379/201, 379/265, 379/266, 379/267, 379/355, 379/37, 379/40, 379/41, 379/51, 379/90.01, 379/67.1 , 379/88.11, 379/88.18
• US Class Current: 379/69
• CPC Class Codes: H04M 2203/2016 Call initiation by network rather than by subscriber
• CPC Class Codes: H04M 2203/205 Broadcasting
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/5166 in combination with interactive voice response systems or voice portals, e.g. as front-ends

Abstract

An automated calling system includes a database comprising phone numbers and one or more data fields associated with each phone number. Phone numbers (callees) in the database are selected based on the data fields associated therewith. A recorded voice message is transmitted to callees through a plurality of outgoing phone lines, and callees are prompted to enter one of several TOUCH TONE codes, which is recorded. The database record for the callee is automatically updated based on the TOUCH TONE response code, so that the updated field may be used to select whether to send a future call to the callee.

Claims

1. An automated phone calling system for placing outgoing phone calls, comprising:

a first database comprising a plurality of phone numbers and one or more geographic information data fields associated with each of the plurality of phone numbers;

means for selecting a subset of phone numbers from the plurality of phone numbers of the first database based on the selection of at least one of the geographic information data fields associated with at least one of the plurality of phone numbers;

means for recording a voice message to be transmitted over at least one outgoing phone line;

means for connecting to at least one outgoing phone line, the connection means operatively connected to the voice recording means;

means for initiating at least one phone call to a callee via a callee phone number over the at least one outgoing phone line with the callee'"'"'s phone number being one of the subset of phone numbers stored in the first database as selected by the selecting means;

means for prompting the callee by placing the voice message recorded with the voice recording means, after the outgoing phone call connection has been established, to enter a zip code by making a dial code response;

means for recording the zip code entered by a callee; and

means for automatically updating at least one of the geographic information data fields in the first database for the callee'"'"'s phone number based on the entered zip code, the at least one updated geographic information data field used by the selecting means for selecting a future subset of phone numbers.

2. The system of claim 1, further comprising a second database comprising at least one acceptable zip code.

3. The system of claim 2, further comprising a means for comparing the zip code entered by the callee with the at least one acceptable zip code of the second database to determine if the zip code entered by the callee is an acceptable zip code.

4. The system of claim 1 further comprising:

means for creating a data file comprising the selected subset of phone numbers;

means for recording in said data file data representing the zip code entered by the callee, and

wherein the automatically updating means accesses the data representing the zip code recorded in said data file to thereby update the at least one data field for the callee'"'"'s phone number.

5. The system of claim 1 wherein the database and the means for automatically updating reside on a computer system, the computer system having a bus, and the connection means comprises a plurality of plug-in phone cards connected to the bus of the computer system, each card having means for receiving the at least one outgoing phone line.

6. The system of claim 1, further comprising:

means for receiving incoming phone calls, the receiving means operatively connected to the voice recording means, the means for recording, and the means for automatically updating, such that a caller placing an incoming call to the system may control further phone calls initiated by the system to the caller'"'"'s phone number.

7. The system of claim 1 further comprising a means for determining whether the at least one phone call has been answered by an individual or an answering machine.

8. The system of claim 1 wherein the one or more geographic information data-fields is capable of storing longitude/latitude information.

9. The system of claim 8 further comprising means for converting entered zip code information to longitude/latitude information.

10. A method for automatically placing outgoing phone calls, comprising the steps of:

providing a first database having a plurality of phone numbers stored therein;

for each of the plurality of phone numbers in the first database,

placing an initial call to the phone numbers over at least one outgoing phone line;

monitoring the at least one outgoing phone line for an answer by a callee to the initial call;

playing a first prerecorded message upon receipt of an answer, the first prerecorded message including a prompt for the callee to enter a zip code by making a dial code response;

recording the zip code response entered by a callee;

automatically updating information in the first database for the phone number based on the zip code response recorded;

selecting, based on the updated information in the first database from the automatic updating step, a subset of phone numbers in the first database; and

placing a second phone call to each of the phone numbers in the selected subset of phone numbers.

11. The method of claim 10, further comprising, prior to the step of playing a first prerecorded message, the step of determining whether the answer by the callee to the initial call was answered by an individual or by an answering machine.

12. The method of claim 10, wherein the system further comprises a second database comprising a plurality of acceptable zip codes, the method further comprising, prior to automatically updating information in the first database, the step of:

determining if the zip code entered by the callee is one of the acceptable zip codes in the second database.

13. The method of claim 10, further comprising, after the step of automatically updating information, the steps of:

selecting a second pre-recorded message based on the zip code response, the second prerecorded message containing notification information; and

playing the second pre-recorded message.

14. The method of claim 10 further comprising the step of:

converting the entered zip code to longitude/latitude information, and wherein the automatically updating step comprises storing the converted longitude/latitude information.