Telecommunication feature for exchange of translation information between a computer and a telecommunication switching system
First Claim
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1. A telecommunication system comprising:
- a plurality of user telecommunication terminals each having a display;
a plurality telecommunication links each connected to a different one of the plurality of user telecommunication terminals;
a telephone switching system connected to the plurality of telecommunication links for connecting telephone calls to or from the plurality of user telecommunication terminals via the plurality of telecommunication links;
means in telephone switching system responsive to a feature actuation message received from one of the plurality of user telecommunication terminals via one of the plurality of telecommunication links for down loading administration information as display messages to the one of the plurality of user telecommunication terminals via the one of the plurality of telecommunication links where the administration information comprises system parameters, switch feature access codes, terminal button assignments, and display formats; and
means in the one of the plurality of user telecommunication terminals for storing the administration information to control internal operations of the one of the plurality of user telecommunication terminals for interactions with the telephone switching system.
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Abstract
Transferring administration information from a switching system to a computer telephony integration (CTI) terminal via a standard telecommunication link by the CTI terminal executing a feature on the switching system. Advantageously, the information is transferred from the switching system to the CTI terminal utilizing standard display messages as would be displayed on a voice terminal having a display unit. Further, the user of the CTI terminal can request only subsets of the system administration information. Using a voice terminal having a display unit, the user can access individual segments of the administration information.
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Citations
20 Claims
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1. A telecommunication system comprising:
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a plurality of user telecommunication terminals each having a display; a plurality telecommunication links each connected to a different one of the plurality of user telecommunication terminals; a telephone switching system connected to the plurality of telecommunication links for connecting telephone calls to or from the plurality of user telecommunication terminals via the plurality of telecommunication links; means in telephone switching system responsive to a feature actuation message received from one of the plurality of user telecommunication terminals via one of the plurality of telecommunication links for down loading administration information as display messages to the one of the plurality of user telecommunication terminals via the one of the plurality of telecommunication links where the administration information comprises system parameters, switch feature access codes, terminal button assignments, and display formats; and means in the one of the plurality of user telecommunication terminals for storing the administration information to control internal operations of the one of the plurality of user telecommunication terminals for interactions with the telephone switching system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for down loading administration information from a telephone switching system to a plurality of user telecommunication terminals via a plurality of telecommunication links with each of the plurality telecommunication links interconnecting an individual one of plurality of user telecommunication terminals to the telephone switching system, comprising the steps of:
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connecting telephone calls to and from the user telecommunication terminals by the telephone switching system via the plurality of telecommunication links; transmitting feature actuation messages to the telephone switching system by one of the plurality of user telecommunication terminals via one of the plurality of telecommunication links; accessing the administration information of the one of the plurality of user telecommunication terminals by the telephone switching system in response to the feature actuation messages from the one of the plurality of user telecommunication terminals where the administration information comprises system parameters, switch feature access codes, terminal button assignments, and display formats; transmitting the accessed administration information as display messages to the one of plurality of user telecommunication terminals via the one of plurality of telecommunication links by telephone switching system; and storing by the one of the plurality of user telecommunication terminals the administration information to control internal operations of the one of the plurality of user telecommunication terminals for interactions with the telephone switching system. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
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Specification