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Point-of-presence call center management system

  • US 6,011,844 A
  • Filed: 02/12/1999
  • Issued: 01/04/2000
  • Est. Priority Date: 06/19/1998
  • Status: Expired due to Term
First Claim
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1. A method of handling a toll free call that is directed to a remote call center, the method comprising:

  • redirecting the toll free call from the remote call center to a local call center;

    automatically answering the redirected toll free call in the local call center to determine whether connection to the remote call center is necessary; and

    bridging the redirected toll free call with a telephone connection in the remote call center via a long distance network adaptable to be coupled between the local call center and the remote call center if connection to the remote call center is necessary.

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