Management of speech and audio prompts in multimodal interfaces

• US 6,012,030 A
• Filed: 04/21/1998
• Issued: 01/04/2000
• Est. Priority Date: 04/21/1998
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Nortel Networks Corporation
• Inventors: Pasternack, Henry Adam, Fumai, Nicola, French-St. George, Marilyn
• Primary Examiner(s): Hudspeth, David R.
• Assistant Examiner(s): Smits, Talivaldis Ivars
• Application Number:
  US09/062,970
• Time in Patent Office: 623 Days
• Field of Search: 704/270, 704/275
• US Class Current: 704/275
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 1/271 controlled by voice recognition
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications
• CPC Class Codes: H04M 1/72448 with means for adapting the functionality of the device according to specific conditions
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2250/56 including a user help function
• CPC Class Codes: H04M 2250/74 with voice recognition means voice activated dialling H04M1/271; voice recognition algorithms G10L15/00
• CPC Class Codes: H04M 3/4936 Speech interaction details speech recognition per se G10L15/00

Abstract

Management of speech and audio prompts, and interface presence, in multimodal user interfaces is provided. A communications device having a multimodal user interface including a speech interface, and a non-speech interface, e.g. a graphical or tactile user interface, comprises means for dynamically switching between a background state of the speech interface and a foreground state of the speech interface in accordance with a users input modality choice. Preferably, in the foreground state speech prompts and speech based error recovery are fully implemented and in a background state speech prompts are replaced by earcons, and no speech based error recovery is implemented. Thus there is provided a device which automatically subdue the speech prompts when a user selects a non-speech input/output mechanism. Also provided is a method for dynamic adjustment of audio prompts and speech prompts by switching from a foreground state to a background state of a speech interface in response to a users current interaction modality, by selecting alternative states for speech and audio interfaces that represent users needs for speech prompts. This type of system and method is particularly useful and applicable to hand held Internet access communication devices.

Claims

1. A communications device having a multimodal user interface offering a user a choice of input modalities, comprising a speech interface for accessing a speech recognizer, and a graphical user interface, and comprising means for dynamically switching between a foreground state of a speech interface and a background state of a speech interface in accordance with a users input modality.

2. A device according to claim 1 wherein, in the foreground state audio prompts and full speech based error recovery are implemented.

3. A device according to claim 2 wherein audio prompts comprise one of speech prompts, earcons, and both speech prompts and earcons.

4. A device according to claim 1 wherein in the background state audio prompts comprising earcons, and no speech based error recovery are implemented.

5. A device according to claim 3 wherein in the background state speech prompts are replaced by earcons, and no speech based error recovery are implemented.

6. A device according to claim 1 wherein,

in the foreground state, audio prompts comprising one of speech prompts, earcons, and both speech prompts and earcons are implemented and full speech based error recovery is implemented,

and in the background state, audio prompts comprising earcons replacing speech prompts, and no speech based error recovery are implemented.

7. A device according to claim 6 wherein the speech prompts are automatically subdued when a user selects a non-speech input modality.

8. A device according to claim 1 wherein the device also includes at least one of keypad interface, a tactile interface and a pen input interface.

9. A device according to claim 1 comprising a mobile telephone.

10. A device according to claim 1 comprising a hand held Internet communication device.

11. A device according to claim 1 wherein the speech recognizer is accessed on a network system.

12. A device according to claim 1 wherein the speech recognizer is provided by the device.

13. A method for dynamic adjustment of audio prompts in response to a users interaction modality in a communications system having a multimodal interface comprising a speech interface for accessing a speech recognizer and another interface, the method comprising:

after prompting a user for input and capturing input,

generating an input identifier associated with the user input modality,

determining the mode of user input modality and selecting a corresponding one of a foreground state and a background state of the speech interface.

14. A method according to claim 13 comprising when the users input modality is speech, selecting the foreground state of the speech interface,

and when the users input modality is non-speech, selecting a background mode of the speech interface.

15. A method according to claim 14 wherein

in the foreground state of the speech interface,

implementing audio prompts comprising one of speech prompts, earcons, and earcons and speech prompts, and implementing full speech based error recovery, and,

in the background state of the speech interface, implementing audio prompts comprising earcons replacing speech prompts, and implementing no speech based error recovery.

16. A method according to claim 14, wherein in a foreground state, audio prompts include speech prompts.

17. A method according to claim 13 wherein when the user'"'"'s input modality comprises more than one input mode, the method comprises selecting an appropriate foreground state or background state of the speech interface according to a precedence system.

18. A method according to claim 13 wherein when the user'"'"'s input modality comprises more than one input mode, the method comprises selecting an appropriate foreground state or background state of the speech interface according to a context of the application.

19. A method according to claim 13 wherein when the user'"'"'s input modality comprises more than one input mode, the method comprises selecting an appropriate foreground state or background state of the speech interface according to a selection system.

20. A method according to claim 13 wherein when the user'"'"'s input modality comprises more than one input mode, the method comprises selecting an appropriate foreground state or background state of the speech interface based on predetermined set of priorities associated with each input modality.

21. A method according to claim 13 wherein the method comprises determining an appropriate selection of the background or foreground state of the speech interface based on a sequence of previous user inputs.

22. A method according to claim 13 wherein selection of the background or foreground state of the speech interface is based on the expected needs of the user.

23. A method according to claim 13 wherein when the user selected a non-speech input/output mechanism, switching the speech interface to the background state.

24. A method according to claim 13 wherein in the background state a speech recognizer of the speech interface is put into a conservative recognition state, in which the recognizer responds only to a very limited set of speech and audio input.

25. A method according to claim 23 wherein the background state is selected until speech input is recognized by the recognizer and then switching from the background state to the foreground state of the interface.

26. Software on a computer readable medium for carrying out a method for dynamic adjustment of speech prompts in response to a users interaction modality in a communications system having a multimodal interface comprising a speech interface for accessing a speech recognizer, and another interface, the method comprising:

after prompting a user for input and capturing input,

generating an identifier associated with the user input modality,

determining the user input modality and selecting a corresponding one of a foreground state and a background state of the speech interface.

27. A system for dynamic adjustment of audio prompts in response to a users interaction modality with a communications device having a multimodal interface comprising a speech interface for accessing a speech recognizer and another interface, comprising:

means for determining the mode of user input modality and selecting a corresponding one of a foreground state and a background state of the speech interface.

28. A system according to claim 27 wherein the foreground state of the speech interface provides audio prompts comprising one of speech prompts, earcons, and earcons and speech prompts, and provides full speech based error recovery, and in the background mode of the speech interface provides audio prompts comprising earcons replacing speech prompts, and provides no speech based error recovery.

29. A system according to claim 28, wherein in a foreground state, audio prompts include speech prompts.

30. A system according to claim 27 comprising means for selecting an appropriate foreground state or background state of the speech interface according to a precedence system when input is captured for multiple input modalities.

31. A system according to claim 27 comprising means for selecting an appropriate foreground state or background state of the speech interface based on a context of the application when input is captured for multiple input modalities.

32. A system according to claim 27 comprising means for selecting an appropriate foreground state or background state of the speech interface according to a selection system when input is captured for multiple input modalities.

33. A system according to claim 27 comprising means for selecting an appropriate foreground state or background state of the speech interface based on predetermined set of priorities associated with each input modality when input is captured for multiple input modalities.

34. A system according to claim 27 comprising means for selecting an appropriate foreground state or background state of the speech interface based on a sequence of previous user inputs.

35. A system according to claim 27 comprising means for selecting an appropriate foreground state or background state of the speech interface based on the expected needs of the user.