Voice templates for interactive voice mail and voice response system
First Claim
1. A method of providing a user-interface for creating audio prompts for use with a telephone system, said method comprising the acts of:
- providing a first window field configured to accept a text entry representative of a desired audio prompt, said text entry including at least one word to be included in the desired audio prompt;
providing a window activation field used to accept a user input which initiates a search;
performing said search in response to said user input, wherein said search attempts to match at least a portion of said text entry including said at least one word with at least a portion of an existing audio prompt; and
providing a window output area configured to display at least a matching existing audio prompt portion.
3 Assignments
0 Petitions
Accused Products
Abstract
Method and a system for a user-customizable interactive voice mail/voice response system are disclosed. In a preferred embodiment, an interactive voice mail/voice response ("IVR") system of the present invention enables a user to build and operate custom IVR functions using voice templates. An interactive voice mail/voice response ("IVR") system of the present invention enables a user to build and operate custom IVR menus. The system comprises a voice menu system that includes a plurality of menus, each comprising a plurality of script records implemented using voice templates made up of voice template elements of various types, the characteristics and behavior of which will be determined by their user-designated type and the characteristic of the voice response record with which they are associated. As a result, the voice elements, and in turn, the voice templates they comprise, dynamically exhibit a behavior that is appropriate to the current environment. When the contents of a voice template are to be played over the telephone line, the voice elements are played sequentially such that the result is perceived as a whole that represents the entire phrase or sentence as described by the text representation of the voice template.
317 Citations
14 Claims
-
1. A method of providing a user-interface for creating audio prompts for use with a telephone system, said method comprising the acts of:
-
providing a first window field configured to accept a text entry representative of a desired audio prompt, said text entry including at least one word to be included in the desired audio prompt; providing a window activation field used to accept a user input which initiates a search; performing said search in response to said user input, wherein said search attempts to match at least a portion of said text entry including said at least one word with at least a portion of an existing audio prompt; and providing a window output area configured to display at least a matching existing audio prompt portion. - View Dependent Claims (2, 3, 4)
-
-
5. The voice response system comprising:
-
a first window field configured to accept a text entry representative of a desired voice prompt, wherein said text entry includes at least one word which is to be included in the voice prompt; a window activation field used to accept a user input which initiates a search that attempts to match said at least one word of said text entry with at least one word of an existing voice prompt; and a window output area configured to display at least a matching existing voice prompt portion. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13)
-
-
14. The voice response system software module for defining an audio prompt, said module stored on a computer readable memory, said module comprising:
-
instructions configured to provide a first window field used to accept a text entry representative of a desired audio prompt, said text entry including at least one word of said desired audio prompt; instructions configured to provide a window activation field used to accept a user input which initiates a search that attempts to match at least a portion of said text entry including said at least one word with at least a portion of an existing voice prompt; and instructions used to provide a window output area configured to display at least a matching existing voice prompt portion.
-
Specification