Telecommunications answering feature method and apparatus

• US 6,014,436 A
• Filed: 05/16/1997
• Issued: 01/11/2000
• Est. Priority Date: 12/18/1992
• Status: Expired due to Fees

• Current Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Original Assignee: Nortel Networks Corporation
• Inventors: Florence, Lloyd Malcolm, Brennan, Paul Michael
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/857,864
• Time in Patent Office: 970 Days
• Field of Search: 379/67, 379/88, 379/89, 379/210, 379/211, 379/212, 379/201, 379/376, 379/214, 379/70, 379/67.1, 379/88.12, 379/88.15, 379/88.19, 379/88.22, 379/88.23 , 379/88.25, 379/202, 379/205, 379/208, 379/213, 379/265, 379/266
• US Class Current: 379/211.01
• CPC Class Codes: H04M 2203/308 Personal name recording
• CPC Class Codes: H04M 2203/4563 Voicemail monitoring during recording
• CPC Class Codes: H04M 3/20 with means for interrupting existing connections; with means for breaking-in on conversations
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5108 Secretarial services
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80

Abstract

In a telephone system, if the telephone set of a called party is busy or an incoming call is not answered, the called party is unavailable. In this event an incoming call may progress to become intercepted at an attendant position or at a voice features server. A call take back feature permits the called party to be aware of an intercepted call progress so that the called party may retrieve the incoming call by going OFF HOOK and conversing directly with the calling party. A call screening feature is also available. The call screening feature permits the called party to hear the calling party'"'"'s voice during an intercepted call progress via an audible link provided by the telephone system from the intercepted call. The called party may, at his discretion, retrieve the incoming call from the intercepted call progress by going OFF HOOK and conversing directly with the calling party.

Claims

1. A method of operating a telephone switching facility, the method comprising the steps of:

a) transmitting a signal from the telephone switching facility for causing an indication of a call screening feature at a telephone set of a called party in response to the call screening feature having been invoked at the telephone set;

b) when the telephone set is called while the call screening feature is invoked, intercepting the call and connecting the call to one of an attendant position and a voice features server;

c) when the call is intercepted and the called telephone set is OFF HOOK, transmitting a signal from the telephone switching facility to the telephone set of the called party for indicating an occurrence of an intercepted call to the called telephone set; and

d) when a signal is received by the telephone switching facility indicating the called party wishes to take back the call during the connection of the call to one of an attendant position and a voice features server, disconnecting one of an attendant position and a voice features server from the call and establishing a full duplex voice connection which connects the call and the telephone set of the called party.

2. A telephone system for connecting an incoming call to a telephone of a called party, the telephone system comprising:

an establishing means for establishing a connection between the incoming call, an intercepting system, and the telephone of the called party when

(a) the telephone is ON HOOK,

(b) the incoming call has been intercepted, such that the incoming call is no longer connected to the telephone of the called party, and the incoming call is in progress with said intercepting system, and

(c) the called party has invoked a call screening feature, whereby the called party can monitor the progress of the intercepted incoming call; and

a connection modification means for removing the intercepting system from the connection and establishing a full duplex voice connection between the incoming call and the telephone of the called party, when an acceptance signal is received from the telephone of the called party.

3. A telephone system as in claim 2, wherein the intercepting system comprises at least one of a voice features server and an attendant position.

4. A telephone system as in claim 2, wherein the connection which is established by the establishing means comprises a full duplex voice path between said intercepting system as a voice features server and the incoming call, and a monitoring voice path between the voice features server and the telephone of the called party.

5. A telephone system as in claim 2, wherein the connection which is established by the establishing means comprises a full duplex voice path between said intercepting system as an attendant and the incoming call, and a voice path between said attendant and said telephone of the called party.

6. A method for operating a telephone set of a called party, in a telephone system including the telephone set of the called party and a telephone switching facility, the method comprising the steps of:

providing to the telephone switching facility an indication that a call screening feature is invoked at the telephone set of the called party;

receiving, from the telephone system, an incoming call while the telephone of the called party is ON-HOOK;

receiving, from the telephone system, an indication that the incoming call was redirected away from the telephone set of the called party to a message receiver such that the incoming call is no longer connected to the telephone set of the called party;

providing, for a user of the telephone set of the called party, an indication that the incoming call was redirected away from the telephone set of the called party to a message receiver; and

receiving, from the telephone system, any message that is left by the redirected call at the message receiver, such that the message can be monitored at the telephone set of the called party as it is left at the message receiver.

7. A method for operating a telephone set of a called party as in claim 6, further comprising the steps of:

sending to the telephone switching facility a request for talking back the redirected call; and

transmitting, after the redirected call is taken back, voice signals from the telephone set of the called party to a telephone set of a calling party which initiated the incoming call.