Method and apparatus for prioritizing telephone calls

• US 6,018,572 A
• Filed: 10/21/1996
• Issued: 01/25/2000
• Est. Priority Date: 02/07/1995
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Foladare, Mark J., Murray, Nancy S., Goldman, Shelley B., Weber, Roy P., Silverman, David P.
• Primary Examiner(s): Wolinsky, Scott
• Application Number:
  US08/731,872
• Time in Patent Office: 1,191 Days
• Field of Search: 379/201, 379/243, 379/127, 379/142, 379/199, 379/200, 379/211, 379/219, 379/220, 379/221
• US Class Current: 379/211.01
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13176 Common channel signaling, CCS7
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/1325 Priority service
• CPC Class Codes: H04Q 2213/13256 Call screening
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13547 subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges
• CPC Class Codes: H04Q 3/0029 Provisions for intelligent networking
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A method and apparatus for prioritizing telphone calls that enables a caller to specify priority criteria relating to the calls and a recipient to specify priority criteria relating to the treatment of the calls.

Claims

1. A method of processing a telephone call, comprising the steps of:

storing a signal representing a call recipient'"'"'s priority and an association between the recipient'"'"'s priority and the recipient'"'"'s individual telephone number;

storing a signal representing a caller'"'"'s priority, said caller'"'"'s priority having been selected by a caller; and

then

assigning said previously stored caller'"'"'s priority to a telephone call received from said caller; and

then

directing the telephone call based on a function of said previously stored caller'"'"'s priority and said recipient'"'"'s priority.

2. The method of claim 1, wherein the assigning step includes determining whether the caller'"'"'s telephone number appears on an automatic number identification (ANI) trigger table.

3. The method of claim 1, wherein the assigning step includes using the caller'"'"'s telephone number to identify and retrieve said previously stored caller'"'"'s priority from a data base storing previously stored callers'"'"' priorities of a plurality of callers.

4. The method of claim 3, wherein the directing step includes using the call recipient'"'"'s telephone number to identify priority criteria specified by the call recipient and stored in a data base storing previously stored recipients'"'"' priority criteria of a plurality of recipients.

5. The method of claim 1, wherein the directing step includes determining whether the call recipient'"'"'s telephone number appears on an automatic number identification (ANI) trigger table.

6. The method of claim 1, wherein the directing step includes using the call recipient'"'"'s telephone number to identify priority criteria specified by the call recipient and stored in a data base storing previously stored recipients'"'"' priority criteria of a plurality of recipients.

7. The method of claim 1, wherein the directing step includes comparing said previously stored caller'"'"'s priority to priority criteria specified by the telephone call'"'"'s recipient.

8. The method of claim 7, wherein the directing step includes connecting the telephone call from said caller to said call recipient if said previously stored caller'"'"'s priority satisfies said call recipient'"'"'s specified priority criteria.

9. The method of claim 7, wherein the directing step includes rerouting the telephone call to a destination other than to said call recipient'"'"'s telephone number if information about the telephone call, including said previously stored caller'"'"'s priority, satisfies a rerouting condition of said call recipient'"'"'s specified priority criteria.

10. The method of claim 7, wherein the directing step includes terminating the telephone call if information about the telephone call, including said previously stored caller'"'"'s priority, satisfies a termination condition of said call recipient'"'"'s specified priority criteria.

11. The method of claim 7, wherein said previously stored caller'"'"'s priority is selected as a priority value intermediate between a recipient'"'"'s criterion that accepts all calls and a recipient'"'"'s criterion that refuses all calls.

12. The method of claim 1, wherein said previously stored caller'"'"'s priority is selected from among a palette of priority values chosen by a provider of telephone services.

13. A method of processing telephone calls in a telephone network, comprising the steps of:

for at least two respective recipients, storing a signal representing a call recipient'"'"'s priority and an association between the recipient'"'"'s priority and a recipient'"'"'s individual telephone number;

storing a signal representing a caller'"'"'s priority, being a priority selected by a caller; and

then

on receiving a first telephone call from said caller, automatically retrieving said previously stored caller'"'"'s priority signal and assigning said previously stored caller'"'"'s priority to said first telephone call, and directing the routing of said first telephone call based on a function of said previously stored caller'"'"'s priority and the stored priority associated with the number of the recipient of the first telephone call; and

then

on receiving a second telephone call from said caller, automatically retrieving said previously stored caller'"'"'s priority signal and assigning said previously stored caller'"'"'s priority to said second telephone call, and directing the routing of said second telephone call based on a function of said previously stored caller'"'"'s priority and the stored priority associated with the number of the recipient of the second telephone call.

14. The method of claim 13, wherein the retrieving steps include using the caller'"'"'s telephone number to identify and retrieve said previously stored caller'"'"'s priority from a data base, the data base storing previously stored callers'"'"' priorities of a plurality of callers.

15. The method of claim 13, wherein the steps of directing said first and second telephone calls include using the telephone numbers of the recipients of the telephone calls to identify priority criteria specified by the call recipients and stored in a data base, the data base storing priority criteria specified by a plurality of call recipients.

16. The method of claim 13, wherein the steps of directing said first and second telephone calls include comparing said previously stored caller'"'"'s priority to priority criteria specified by recipients of said first and second telephone calls.

17. The method of claim 13, wherein the steps of directing said first and second telephone calls include connecting said first and second telephone calls if said previously stored caller'"'"'s priority satisfies said first and second call recipients'"'"' specified priority criteria.

18. The method of claim 13, wherein said directing step includes rerouting said first and second telephone calls to destinations other than to the dialed telephone numbers if information about said first telephone call, including said previously stored caller'"'"'s priority satisfies a rerouting condition of said recipients'"'"' specified priority criteria.

19. An apparatus for processing a telephone call, comprising:

means for storing priority criteria of a caller;

means for retrieving said priority criteria of said caller in response to receiving a telephone call from said caller, and routing said call along with said caller'"'"'s priority criteria; and

means for receiving said call along with said caller'"'"'s priority criteria, and routing said call based at least in part on said caller'"'"'s priority criteria.

20. The apparatus of claim 19, further comprising means for using the caller'"'"'s telephone number to identify and retrieve said stored caller'"'"'s priority criteria.

21. The apparatus of claim 19, wherein the means for retrieving uses the caller'"'"'s telephone number to identify said stored caller'"'"'s priority criteria in a data base storing priority criteria stored by a plurality of callers.

22. The apparatus of claim 19, wherein routing said call compares said priority criteria of the caller to criteria specified by a call recipient.

23. The apparatus of claim 19, wherein routing said call routes the call if said caller'"'"'s priority criteria satisfies criteria specified by a call recipient.

24. The apparatus of claim 19, wherein routing said call routes the call to a destination other than a call recipient.

25. A method of processing a telephone call, comprising the steps of:

receiving at an originating switch a telephone call from a caller and processing said call;

routing, to a terminating switch from said originating switch, said call along with priority criteria of said caller determined during said processing; and

routing the call from said terninating switch based on a comparison of said caller'"'"'s priority criteria with a recipient'"'"'s priority criteria.

26. The method of claim 25, wherein said priority criteria of said caller and said recipient'"'"'s priority criteria are chosen by the caller and recipient, respectively, from a predefined set of priority values.

27. The method of claim 25, wherein said priority criteria of said caller is selected as a value intermediate between a recipient'"'"'s priority criterion that accepts all calls and a recipient'"'"'s priority criterion that refuses all calls.

28. The method of claim 27, wherein routing the call includes terminating the telephone call.

29. The method of claim 25, wherein routing the call includes connecting the telephone call if said priority criteria of said caller satisfies a receipt criterion of said recipient'"'"'s piority criteria.

30. The method of claim 25, wherein routing the call includes routing the telephone call to a destination other than to the call recipient'"'"'s telephone number.