Method and apparatus for receiving and processing an incoming call

• US 6,021,190 A
• Filed: 12/30/1994
• Issued: 02/01/2000
• Est. Priority Date: 09/14/1984
• Status: Expired due to Term

• Current Assignee: Aspect Communications Corporation (Alvaria Incorporated)
• Original Assignee: Aspect Telecommunications Corporation (Alvaria Incorporated)
• Inventors: Fuller, Robert M., Epler, Frederick A., Manowski, Maxwell E.
• Primary Examiner(s): Wolinsky, Scott
• Application Number:
  US08/368,310
• Time in Patent Office: 1,859 Days
• Field of Search: 379/67, 379/88, 379/89, 379/57, 379/142, 379/210, 379/211, 379/212, 379/199, 379/201, 379/219, 379/200, 379/355, 379/220, 379/215, 379/221, 379/93.02, 379/93.03, 379/188 , 379/189
• US Class Current: 379/212.01
• CPC Class Codes: H04M 1/006 Call diverting means
• CPC Class Codes: H04M 1/27 Devices whereby a plurality of signals may be stored simultaneously
• CPC Class Codes: H04M 1/652 Means for playing back the recorded messages by remote control over a telephone line H04M1/658 takes precedence
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 1/665 by checking the validity of a code
• CPC Class Codes: H04M 11/00 Telephonic communication systems specially adapted for combination with other electrical systems
• CPC Class Codes: H04M 11/022 Paging systems personal calling arrangements or devices G08B3/1008; selective calling networks H04W84/022
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/005 Interface circuits for subscriber lines current supply H04M19/00 and subgroups; supervisory, monitoring or testing arrangements H04M3/22 and subgroups; in key telephone systems H04M9/006
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/428 : Arrangements for placing incoming calls on hold
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/487 : Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/527 : Centralised call answering arrangements not requiring operator intervention
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/533 : Voice mail systems
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 3/54 : Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04Q 11/0457 : Connection protocols
• CPC Class Codes: H04Q 2213/1305 : Software aspects
• CPC Class Codes: H04Q 2213/13072 : Sequence circuits for call signaling, ACD systems
• CPC Class Codes: H04Q 2213/13091 : CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13093 : Personal computer, PC
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13097 : Numbering, addressing
• CPC Class Codes: H04Q 2213/13098 : Mobile subscriber
• CPC Class Codes: H04Q 2213/13102 : Common translator
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13141 : Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/1315 : Call waiting
• CPC Class Codes: H04Q 2213/13173 : Busy signals
• CPC Class Codes: H04Q 2213/13174 : Data transmission, file transfer
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/1318 : Ringing
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13209 : ISDN
• CPC Class Codes: H04Q 2213/13213 : Counting, timing circuits
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 : PBX
• CPC Class Codes: H04Q 2213/13222 : PBX circuits in public exchange, centrex
• CPC Class Codes: H04Q 2213/13224 : Off-net subscriber, dial in to/out from network, teleworking
• CPC Class Codes: H04Q 2213/1324 : Conference call
• CPC Class Codes: H04Q 2213/1325 : Priority service
• CPC Class Codes: H04Q 2213/13256 : Call screening
• CPC Class Codes: H04Q 2213/1326 : Consultation call, broker's call, call hold, toggling
• CPC Class Codes: H04Q 2213/13271 : Forced release
• CPC Class Codes: H04Q 2213/13274 : Call rejection, call barring
• CPC Class Codes: H04Q 2213/13282 : Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13286 : Direct in-dialling in PBX, DDI
• CPC Class Codes: H04Q 2213/13299 : Bus
• CPC Class Codes: H04Q 2213/13305 : Transistors, semiconductors in general
• CPC Class Codes: H04Q 2213/1332 : Logic circuits
• CPC Class Codes: H04Q 2213/13322 : Integrated circuits
• CPC Class Codes: H04Q 2213/13331 : Abbreviated dialling
• CPC Class Codes: H04Q 2213/13374 : Paging
• CPC Class Codes: H04Q 2213/13376 : Information service, downloading of information, 0800/0900 services
• CPC Class Codes: H04Q 2213/13377 : Recorded announcement
• CPC Class Codes: H04Q 2213/13385 : Off-net subscriber
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 2213/13513 : UPT - personal as opposed to terminal mobility, inc. number portability
• CPC Class Codes: H04Q 2213/13515 : authentication, authorisation - fraud prevention
• CPC Class Codes: H04Q 2213/13532 : mobile networks
• CPC Class Codes: H04Q 2213/13533 : multivendor and hybrid, e.g. public/private, networks, inc. international
• CPC Class Codes: H04Q 2213/13547 : subscriber, e.g. profile, database, database access
• CPC Class Codes: H04Q 3/005 : Personal communication services, e.g. provisions for portability of subscriber numbers
• CPC Class Codes: H04Q 3/54 : in which the logic circuitry controlling the exchange is centralised
• CPC Class Codes: H04Q 3/542 : Logic circuits or arrangements therefor
• CPC Class Codes: H04Q 3/54525 : Features introduction
• CPC Class Codes: H04Q 3/54566 : Intelligent peripherals, adjunct processors
• CPC Class Codes: H04Q 3/54591 : Supervision, e.g. fault localisation, traffic measurements, avoiding errors, failure recovery, monitoring, statistical analysis
• CPC Class Codes: H04Q 3/622 : Circuit arrangements therefor
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange
• CPC Class Codes: H04Q 3/627 : Details
• CPC Class Codes: H04Q 3/72 : Finding out and indicating number of calling subscriber
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 : Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 68/00 : User notification, e.g. alerting and paging, for incoming communication, change of service or the like
• CPC Class Codes: H04W 68/12 : Inter-network notification
• CPC Class Codes: H04W 76/10 : Connection setup
• CPC Class Codes: H04W 8/16 : selectively restricting mobility data tracking
• CPC Class Codes: H04W 8/18 : Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 84/022 : One-way selective calling networks, e.g. wide area paging
• CPC Class Codes: H04W 88/022 : Selective call receivers
• CPC Class Codes: H04W 88/185 : Selective call encoders for paging networks, e.g. paging centre devices
• CPC Class Codes: H04W 92/02 : Inter-networking arrangements
• CPC Class Codes: Y10S 379/913 : Person locator or person-specific

Abstract

An apparatus and method for receiving a telephone call from a calling party preferably via a telephone exchange, which telephone call is placed to a called party apparatus. The receiving apparatus, on the basis of predetermined selection criteria, delivers predetermined messages to the calling party; screens the telephone call from the calling party; or re-routes the telephone call from the calling party. The receiving apparatus includes an interaction arrangement for receiving the telephone call, for obtaining identification information relating to the calling party, and for transferring the identification information to a processor. The processor is responsive to the interaction arrangement, for accessing a database which has stored the predetermined selection criteria, predetermined messages, predetermined screening information, and predetermined re-routing information, the processor using the indentification information as a retrieval key for the predetermined selection criteria, and for using the predetermined criteria to determine whether to (a) cause the interaction arrangement to have the calling party connected with the called party apparatus; (b) provide predetermined message information to the calling party; (c) screen the telephone call from the calling; or (d) re-route the telephone call from the calling party.

Claims

1. An apparatus for processing an incoming telephone call from a calling party directed to a telephone number, said incoming telephone call received by said apparatus via a telephone exchange separate and distinct from said apparatus, and for routing said incoming telephone call based upon selection criteria accessed by said apparatus, said apparatus comprising:

interface electronics for receiving said incoming telephone call, for detecting information received during said incoming telephone call relating to said calling party, and for transferring said detected information to a processor; and

said processor, responsive to said interface electronics, for accessing a database which has stored said selection criteria and call routing information, said processor using said detected information as a retrieval key for said selection criteria, and for using said selection criteria to determine how to route said incoming telephone call by accessing said database to obtain said call routing information; and

said processor interacting with said interface electronics to cause said incoming telephone call to be routed in accordance with said call routing information by transmitting instructions to said telephone exchange instructing that an outbound call be made from said telephone exchange to a destination defined by said call routing information and that said incoming telephone call be connected with said destination via said outbound call.

2. The apparatus of claim 1 wherein said incoming call is delivered to a called party together with a signal indicating to said called party that said detected information relating to said calling party was received by said interface electronics.

3. The apparatus of claim 1 wherein said interface electronics blocks said incoming telephone call from said calling party from reaching a called party when selection criteria is not satisfied.

4. The apparatus of claim 1 wherein said interface electronics causes said incoming telephone call to be transferred to a second party in accordance with said routing information.

5. The apparatus of claim 1 wherein said interface electronics comprises receiving electronics for receiving said routing information via a telephone network.

6. The apparatus of claim 1 wherein said interface electronics comprises signaling electronics for sending commands to said exchange in response to commands received from said processor.

7. The apparatus of claim 1 wherein said information relating to said calling party is provided by said calling party at a calling party apparatus.

8. A method of processing an incoming telephone call from a calling party directed to a telephone number, wherein said incoming telephone call is placed to a called party apparatus via a telephone exchange, and for routing said incoming telephone call from said calling party based upon selection criteria, said method comprising the steps of:

(a) receiving said incoming telephone call from said telephone exchange at a call processor separate and distinct from said telephone exchange, and obtaining, via said telephone exchange, information relating to said calling party;

(b) accessing a database which has stored said selection criteria and routing information, using said information relating to said calling party as a retrieval key for said selection criteria, and using said selection criteria to determine whether to route said incoming telephone call to said called party apparatus or to a different apparatus; and

(c) causing said incoming telephone call from said calling party to be routed in accordance with said routing information by transmitting instructions to said telephone exchange from said call processor to make an outbound call from said telephone exchange to a destination defined by said routing information and to connect said incoming telephone call with said destination via said outbound call.

9. The method of claim 8 wherein said information relating to said calling party is provided by said calling party at a calling party apparatus.

10. An apparatus for processing an incoming telephone call placed from an originating station of a calling party to a telephone number of a called party via a telephone exchange separate and distinct from said apparatus, and for routing said incoming telephone call based upon selection criteria accessed by said apparatus, said apparatus comprising:

interface electronics for receiving, during said incoming telephone call, information relating to said calling party identification, and for transferring said received information to a processor; and

said processor, responsive to said interface electronics, for accessing a database which has stored call routing information and said selection criteria, said processor using said received information relating to said calling party as a retrieval key for said selection criteria, and for using said selection criteria to route said incoming telephone call in accordance with said call routing information by transmitting instructions to said telephone exchange to make an outbound call to a destination defined by said routing information and to connect said incoming telephone call with said destination via said outbound call.

11. The apparatus of claim 10 wherein said incoming call is delivered to a called party apparatus together with a signal identifying said calling party to said called party.

12. The apparatus of claim 10 wherein said interface electronics blocks said incoming telephone call from said calling party from reaching a called party apparatus when none of said selection criteria is satisfied.

13. The apparatus of claim 10 wherein said interface electronics routes said incoming call by causing said incoming call to be transferred to another called party apparatus in accordance with said call routing information.

14. The apparatus of claim 10 wherein said interface electronics comprises a receiver for receiving said routing information via a telephone network.

15. The apparatus of claim 10 wherein said interface electronics comprises signaling electronics for sending commands to said exchange in response to said processor.

16. The apparatus of claim 10 wherein said information relating to said calling party is provided by said calling party at a calling party apparatus.

17. A method of processing an incoming telephone call from a calling party at an originating station, and, on the basis of selection criteria, for:

(i) delivering said incoming telephone call to a called party apparatus;

or (ii) routing said incoming telephone call to another destination, said method comprising the steps of;

(a) receiving said incoming telephone call at a receiving apparatus via a telephone exchange separate and distinct from said receiving apparatus, and obtaining information regarding said calling party, which information does not identify said originating station;

(b) accessing a database which has stored selection criteria, messages, screening information, and call routing information, said step of accessing using said obtained information regarding said calling party as a retrieval key for said selection criteria, and using said selection criteria to determine whether to;

(i) cause said incoming telephone call to be routed to a destination of said called party apparatus;

or (ii) route said incoming telephone call to a different destination; and

(c) (i) causing said calling party to be connected with said called party apparatus, or (ii) causing said incoming telephone call to be routed in accordance with said routing information, by transmitting instructions from said receiving apparatus to said telephone exchange to make an outbound call to a destination defined by said routing information and to connect said incoming call with said destination via said outbound call.

18. The method of claim 17 wherein said incoming call is delivered to said called party apparatus together with a signal indicating to said called party that information relating to said calling party was received by said receiving apparatus.

19. The method of claim 17 further including providing predetermined message information to said calling party by transmission of a voice message.

20. The method of claim 17 further including blocking a telephone call from said calling party from reaching said called party apparatus when none of said predetermined selection criteria is satisfied.

21. The method of claim 17 further including routing said call by causing said call to be extended to another called party apparatus in accordance with said call routing information.

22. The method of claim 17 wherein said information regarding said calling party is received via said telephone exchange.

23. The method of claim 17 wherein said receiving apparatus comprises signaling electronics for sending a message to said calling party and for detecting said calling party'"'"'s response thereto to identify said calling party.

24. The method of claim 17 wherein said information regarding said calling party is provided by said calling party at a calling party apparatus.

25. An apparatus for processing an incoming telephone call from a calling party, wherein said incoming telephone call is placed to a called party apparatus, said processing apparatus, on the basis of remotely modifiable selection criteria;

delivering said incoming telephone call to said called party apparatus;

or routing said incoming telephone call to a different destination having a network address, said processing apparatus comprising;

interface electronics for obtaining identification information relating to the calling party which is provided by said calling party at a calling party apparatus; and

a processor, responsive to said identification information obtained by said interface electronics, for accessing storage containing at least said selection criteria and said network address, the contents of said storage being remotely modifiable via a communications channel selectably connectable to said called party apparatus, said processor using said obtained identification information as a retrieval key for said selection criteria, and for using said selection criteria to determine whether to cause said interface electronics to have said calling party connected with said called party apparatus or route said incoming telephone call to said different destination using said network address.

26. An apparatus according to claim 25 wherein said storage is modifiable from any remote location from which a telephone connection to said called party apparatus may be established.

27. A telephone control system connected to a communications network separate and distinct from said system, said system comprising:

a detector for detecting signals received via a communication port coupled to said communications network; and

a processing unit programmed to;

(a) monitor signals detected by said detector,

(b) sense for signals provided by said detector indicating a presence of an incoming telephone call to said system,

(c) sense for additional signals provided in connection with said incoming telephone call, said additional signals associating said incoming telephone call with a calling party, and

(d) if said additional signals correspond to a stored code, then generate and transmit commands to said communications network directing said communications network to connect said incoming telephone call to a stored network address associated with said stored code, said code and associated network address having been stored prior to and independent of said incoming telephone call.

28. The telephone control system of claim 27 wherein said processing unit is programmed such that if signals associated with said stored code are not sensed within a time period after sensing said presence of an incoming telephone call, then said incoming telephone call is disposed of.

29. The telephone control system of claim 27 wherein said stored code is a confidential access code, and said processing unit is programmed such that if signals corresponding to said confidential access code are sensed, then said incoming telephone call is connected to said network address by transmitting instructions via said communication port instructing said network to handle connecting said incoming call to a destination associated with said stored network address.