System and method for delivering expert information by computer

• US 6,026,148 A
• Filed: 05/28/1997
• Issued: 02/15/2000
• Est. Priority Date: 05/28/1997
• Status: Expired due to Term

• Current Assignee: Hanger Solutions, LLC (IP Investments Group LLC)
• Original Assignee: Blue Grotto Technologies, Inc.
• Inventors: Dworkin, Ross E., Bono, Charles A.
• Primary Examiner(s): Tsang, Fan S.
• Assistant Examiner(s): Hoosain, A.
• Application Number:
  US08/863,892
• Time in Patent Office: 993 Days
• Field of Search: 379/67.1, 379/71, 379/76, 379/80, 379/88.01, 379/88.04, 379/88.13, 379/88.16, 379/88.18, 379/265, 379/88.14, 379/203, 379/223, 379/260, 379/308, 379/92.01 , 379/92.03, 379/92.04, 379/93.12, 379/93.13, 705/4, 705/26
• US Class Current: 379/88.18
• CPC Class Codes: H04M 11/10 with dictation recording and playback systems
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A computer-based system facilitates exchange of information between users and expert respondents. The users post questions on a topic to a computer bulletin board or forum, using a telephone and modem connection to a remote server. The respondents contact the server by telephone, and receive a list of questions that have been posted. The respondents then dictate answers orally, by telephone, and the answers are recorded and stored by the server as sound files. The stored answers can later be played back by users who connect to the server through their personal computers. The answers can also be transcribed into text files for viewing by the users. Thus, a user can both hear the recorded voice of the respondent and see the stored text of the respondent'"'"'s answer. The system makes it easy for respondents to answer questions, or provide comments, especially in cases where a respondent is not familiar with computer technology, or where a respondent is not conveniently located near a computer.

Claims

1. A method of providing information by computer to a plurality of users, from at least one expert respondent, the method comprising the steps of:

a) submitting a question, in machine-readable form, to a computer, the question being submitted by any one of a plurality of users, the computer having a memory capable of storing the question, and storing the question in said memory, wherein the question is made accessible to all of said users,

b) transmitting the question to an expert respondent who will answer the question,

c) receiving an oral response, from the expert respondent, through a telephone line connected to said computer,

d) converting the oral response to a machine-readable sound file, and storing said file in said memory, and

e) playing said sound file to any of said users upon receipt of an electronic request from any of said users.

2. The method of claim 1, wherein steps (a) through (d) are repeated a plurality of times for a plurality of different questions, and wherein the method comprises retaining all of said questions and answers in said memory, such that all of said plurality of users have access to all of said questions and responses thereto.

3. The method of claim 1, further comprising the steps of transcribing said sound file into a text file, and storing said text file in said memory, wherein said text file is accessible by any of said users.

4. The method of claim 1, wherein the computer is positioned at a location which is different from a location of the expert respondent, and different from locations of said plurality of users.

5. The method of claim 1, wherein step (b) comprises the steps of receiving a request, made by the respondent, for a fax transmission to a telephone number selected by the respondent, and transmitting a selected question, by fax, to said telephone number.

6. The method of claim 1, wherein step (c) also includes the step of designating at least one visual aid which will accompany the response made by the expert respondent, said visual aid being stored in the memory of the computer, and being made accessible to any of said plurality of users.

7. The method of claim 1, wherein step (b) includes the step of activating a pager to alert the expert respondent that a question has been submitted by one of said plurality of users.

8. A system for providing information by computer, comprising:

a) means for submitting a question, in computer-readable form, from any one of a plurality of users, to a server, the server including means for storing the question and for making the question accessible to all of said plurality of users,

b) means for transmitting the question to an expert respondent who will answer the question,

c) means for receiving an oral response, from the expert respondent, through a telephone line connected to the server, and

d) means for converting the oral response to a machine-readable sound file, and for storing said file in said memory, and for making said sound file available for playback at a request of any of said plurality of users.

9. The system of claim 8, further comprising means for transcribing the oral response into a text file, and for storing the text file in said memory and for making said text file accessible to any of said plurality of users.

10. The system of claim 8, wherein the server comprises means for retaining all of said questions and responses, wherein the server comprises means for making said retained questions and responses available to any of said plurality of users.

11. The system of claim 8, wherein the server is positioned at a location which is different from a location of the expert respondent, and different from a location of at least one of said plurality of users.

12. The system of claim 11, wherein the submitting means includes a personal computer and modem controlled by one of said plurality of users.

13. The system of claim 8, wherein the transmitting means includes means for activating a pager to alert the respondent that a question has been submitted from one of said plurality of users.