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Knowledge-based moderator for electronic mail help lists

  • US 6,026,396 A
  • Filed: 12/10/1998
  • Issued: 02/15/2000
  • Est. Priority Date: 11/08/1996
  • Status: Expired due to Term
First Claim
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1. Apparatus for providing information about a subject matter, including a knowledge base for automatically responding to a user message, the apparatus comprising:

  • a logging means for receiving the user message when the knowledge base does not address the user message;

    a storage means for storing the logged user message;

    an output means for providing the logged user message to a subject matter expert; and

    a receiving means for receiving data input, for updating the knowledge base, from the subject matter expert, but not from other users of the system;

    said logged means comprises an identifier for the logged user message to associate additional future correspondence with said user related to the logged user message.

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