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Telephonic switching system, telephonic switch and method for servicing telephone calls using virtual memory spaces

  • US 6,028,925 A
  • Filed: 09/23/1996
  • Issued: 02/22/2000
  • Est. Priority Date: 09/23/1996
  • Status: Expired due to Fees
First Claim
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1. A method for servicing a telephone call from a caller comprising the steps of:

  • providing a plurality of virtual memory spaces, the virtual memory spaces having a different virtual agent assigned to each memory space;

    receiving the telephone call on a voice channel of a plurality of voice channels associated with the virtual memory spaces;

    placing the telephone call in one of the virtual memory spaces; and

    servicing the telephone call through the voice channel from the one of the virtual memory spaces by the assigned virtual agent.

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