Web-page interface to telephony features

• US 6,031,836 A
• Filed: 09/13/1996
• Issued: 02/29/2000
• Est. Priority Date: 09/13/1996
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Haserodt, Kurt H.
• Primary Examiner(s): Tsang, Fan S.
• Assistant Examiner(s): Hoosain, Allan
• Application Number:
  US08/710,220
• Time in Patent Office: 1,264 Days
• Field of Search: 370/352, 370/353, 370/380, 370/389, 370/392, 370/396, 370/401, 370/404, 370/427, 370/435, 370/450, 370/465, 370/485, 379/90.01, 379/93.01, 379/93.05, 379/93.09, 379/100.15, 379/100.16, 379/201, 379/210, 709/217, 709/223, 709/230
• US Class Current: 370/389
• CPC Class Codes: H04M 1/2477 for selecting a function from a menu display H04M1/2474 takes precedence
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/003 Click to dial services
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13175 Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/13349 Network management
• CPC Class Codes: H04Q 2213/13389 LAN, internet

Abstract

A method is provided for clients to access server-based telephony features in the Internet or other non-telephony client-server network, in a platform-independent and network-independent fashion and without modification of the clients. A user of a client (101) uses the client'"'"'s World Wide Web (WWW) browser (113) to download from a WWW server (104) a page (115) that defines a blank feature form that has virtual actuators and associated parameters fields for the telephony features. The user marks up the downloaded page via the WWW browser to indicate feature selection and any feature parameters, and uploads the marked up page to the WWW server. A form-interpreting script (116) executed by the WWW server interprets the marked up page, and the WWW server sends a feature request that corresponds to the user'"'"'s feature selection and user-specified parameters to a telephony feature server (105). The telephony feature server responds to the request by providing the requested feature to the user'"'"'s client. If needed, the WWW server also requests the client to establish a TCP/IP connection with the telephony feature server.

Claims

1. A method of accessing telephony features in a non-telephony client-server network wherein clients and servers communicate with each other via a predefined communications protocol that lacks telephony feature-access commands, comprising the steps of:

the client requesting an individual telephony feature by communicating corresponding data with the server via the predefined protocol;

the server responding to the communicated data by requesting a provider of the telephony features to provide the individual telephony feature to the client;

the server further responding to the communicated data by requesting the client to connect to the provider;

in response to the request to connect to the provider, the client effecting a data and control communications connection with the provider;

in response to the request from the server to provide the individual telephony feature, the provider providing the individual telephony feature to the client, including

the provider instructing the client to redirect a data portion of the data and control communications connection from the provider to a communications entity and to maintain a control portion of the data and control communications connection connected to the provider so that the provider can exert control over the client while the client communicates with the entity, and

in response to the instruction, the client establishing a communications connection to the communications entity.

2. The method of claim 1 in a non-telephony client-server network comprising the Internet, and having the World Wide Web as the predefined communications protocol, wherein:

the step of the client requesting by communicating comprises the steps of

the client requesting a feature-form page from the server,

in response to receipt of the feature-form page from the server, the client marking-up the feature form page to indicate selection of the individual feature and any parameters for the selected feature, and

the client sending the marked-up feature form page to the server; and

the step of the server responding by requesting a provider comprises the steps of

in response to the client request for a feature-form page, sending the feature form page to the client,

in response to receiving the marked-up feature form page from the client, interpreting the marked up feature form page to determine the individual feature and said any parameters, and

in response to the determination, requesting the provider to provide the individual feature using said any parameters.

3. The method of claim 2 wherein:

the step of the server further responding by requesting the client comprises the step of

in response to the determination, the server requesting the client, via a TCP/IP protocol over the Internet, to connect to the provider; and

the step of the client effecting a data and control communications connection comprises the step of

in response to the request to connect to the provider, the client effecting the data and control communications connection with the provider via the TCP/IP protocol over the Internet.

4. The method of claim 1 in a non-telephony client-server network comprising the Internet, wherein:

the step of the client requesting by communicating comprises the steps of

obtaining from a user of the client a selection of the individual telephony feature and any parameters for the selected feature, by executing an application program on the client; and

in response to the obtaining, the executing application program causing the client to communicate data indicative of the selected telephony feature and any parameters for the selected feature to the server via the predefined protocol over the Internet.

5. The method of claim 4 wherein:

the step of the server further responding by requesting the client comprises the step of

in response to the communicated data, the server requesting the client, via a TCP/IP protocol over the Internet, to connect to the provider; and

the step of the client effecting a data and control communications connection comprises the step of

in response to the request to connect to the provider, the client effecting the data and control communications connection with the provider via the TCP/IP protocol over the Internet.

6. A method of accessing telephony features over the Internet by using the World Wide Web (WW, comprising the steps of:

a WWW browser of a client requesting a WWW page that defines a telephony feature form from a WWW server via the Internet;

in response to the request, the WWW server providing the requested WWW page to the client via the Internet;

in response to receipt of the requested WWW page, the WWW browser indicating selection of an individual telephony feature by marking up the telephony feature form of the received WWW page;

the client sending the marked up WWW page to an interpreter via the Internet;

in response to receipt by the interpreter of the marked up WWW page, the interpreter interpreting the marked up telephony feature form to determine the selected individual telephony feature;

in response to the determination, requesting a provider of the telephony features to provide the selected individual telephony feature;

further in response to the determination, requesting the client, via a TCP/IP protocol over the Internet, to connect to the provider;

in response to the request to connect to the provider, the client effecting a data and control communications connection with the provider via the TCP/IP protocol over the Internet;

in response to the request to provide the selected individual telephony feature, the provider providing the selected individual telephony feature, including

the provider instructing the client to redirect a data portion of the data and control communications connection from the provider to a communications entity and to maintain a control portion of the data and control communications connection connected to the provider, so that the provider can exert control over the client while the client communicates with the entity, and

in response to the instruction, the client establishing a data communications connection to the communications entity.

7. An apparatus that enables telephony features to be accessed in a non-telephony client-server network wherein clients and servers communicate with each other via a predefined communications protocol that lacks telephony feature-access commands, and wherein a provider of the telephony features responds to requests for features by providing the requested features, the apparatus comprising:

a server connectable to the network for communicating with a client via the predefined protocol to obtain data corresponding to an individual telephony feature requested by the client, the server being responsive to the obtained data, for requesting the client to effect a data and control communications connection with the provider and for requesting the provider to provide the individual telephony feature to the client; and

the provider, responsive to the request to provide the individual telephony feature, for causing the client to redirect a data portion of the data and control communications connection from the provider to a communications entity and to maintain a control portion of the data and control communications connection connected to the provider, so that the provider can exert control over the client while the client communicates with the entity.

8. The server of claim 7 for a non-telephony client-server network that comprises the Internet and that has the World Wide Web as the predefined communications protocol, wherein:

the server includes

a feature form page,

means responsive to receipt from a client of a request for the feature form page, for sending the feature form page to the client,

means responsive to receipt from the client of the feature form page marked up by the client to indicate selection of the individual feature and any parameters for the selected feature, for interpreting the marked up feature form page to determine the individual feature and said any parameters, and

means responsive to the determination by requesting the provider to provide the individual feature using any said parameters.

9. The server of claim 8 wherein:

the requesting means responds to the determination by requesting the client, via a TCP/IP protocol over the Internet, to effect a TCP/IP connection with the provider over the Internet.

10. An apparatus that enables telephony features to be accessed by clients over the Internet by using the World Wide Web (WWW), from a provider of the telephony features that responds to requests for features by providing the requested features, the apparatus comprising:

a WWW server that includes

a first arrangement responsive to a request for a WWW page that defines a telephony feature form, received from a client via the Internet using the WWW, for providing the requested WWW page to the client via the Internet using the WWW,

an interpreter responsive to receipt, from the client via the Internet using the WWW, of the WWW page now defining the telephony feature form marked up by the client to indicate selection of an individual telephony feature, for interpreting the marked up telephony feature form to determine the selected individual telephony feature, and

a second arrangement responsive to the determination, for requesting the provider of the telephony features to provide the selected individual telephony feature and for requesting the client, via a TCP/IP protocol over the Internet, to effect a TCP/IP data and control communications connection with the provider over the Internet; and

the provider, responsive to the request to provide the individual telephony feature, for causing the client to redirect a data portion of the data and control communications connection from the provider to a communications entity and to maintain a control portion of the data and control communications connection connected to the provider, so that the provider can exert control over the client while the client communicates with the entity.