Method and apparatus automatic call-back

• US 6,035,031 A
• Filed: 12/31/1997
• Issued: 03/07/2000
• Est. Priority Date: 12/31/1997
• Status: Expired due to Fees

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Silverman, David Phillip
• Primary Examiner(s): Wolinsky, Scott
• Application Number:
  US09/001,975
• Time in Patent Office: 797 Days
• Field of Search: 379/209, 379/207, 379/214, 379/216, 379/265, 379/266, 379/309, 379/211, 379/355, 379/356, 379/441, 379/442
• US Class Current: 379/209.01
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

Abstract

An automatic call-back device notifies a subscriber when a called party'"'"'s telephone station is no longer busy. When the subscriber calls a called party and the called party'"'"'s telephone station is busy, the automatic call-back device offers the subscriber call-back options for calling the subscriber when the called party'"'"'s telephone station is no longer busy. If selected, the automatic call-back device monitors the called party'"'"'s telephone station for an on-hook signal, for example. When the called party goes on-hook, the automatic call-back device calls the called party and the subscriber and connects the subscriber and the called party in a call. If multiple subscribers call the same called party, the automatic call-back device stores an identifier corresponding to each subscriber in a call-back list based on when each subscriber called the called party. When the called party goes on-hook, the automatic call-back device contacts the first subscriber in the call-back list (i.e., the subscriber that called first). If this subscriber cannot be reached, then the automatic call-back device calls the next subscriber in the call-back list and so on until one of the calling subscribers is connected with the called party or the call-back list is exhausted.

Claims

1. A method for operating a call-back system in a telecommunications network, comprising:

receiving a call from a calling subscriber directed to a telephone station of a called party;

determining in a first control unit associated with the calling subscriber whether the telephone station of the called party is busy;

in response to a determinaton that the telephone station is busy, the first control unit retrieving a profile associated with the calling subscriber and soliciting additional information from the calling subscriber;

generating call-back information based on the profile and the additional information; and

sending the call-back information to a second control unit associated with the called party.

2. The method of claim 1, wherein the additional information includes a preferred call-back method.

3. The method of claim 2, further comprising:

calling back the calling subscriber when the telephone station becomes not-busy based on the preferred call-back method.

4. The method of claim 3, wherein the call-back method includes querying the calling subscriber whether the calling subscriber desires to be connected to the called party, and if the calling subscriber desires to be connected to the called party, connecting the calling subscriber and the called party in a call.

5. The method of claim 3, further comprising:

incorporating the call-back information in a call-back list; and

storing the call-back list in a database.

6. The method of claim 5, further comprising:

retrieving the call-back information from the database;

selecting options based on the call-back information; and

combining the selected options to modify the call-back information.

7. The method of claim 5, further comprising:

searching for a call-back list that corresponds to the called party in the database;

creating a new call-back list if the call-back list is not found;

adding the call-back information to the call-back list if the call-back list is found; and

storing the call-back list in the database.

8. The method of claim 7, wherein the call-back method includes making a telephone call or paging.

9. The method of claim 7, further comprising deleting the call-back information if a predetermined time-limit expires.

10. The method of claim 5, further comprising:

receiving a call directed to the telephone station of the called party from another calling subscriber when the telephone station is busy;

generating call-back information of the another calling subscriber; and

adding the call-back information of the another calling subscriber to the call-back list.

11. The method of claim 10, wherein the calling back step comprises:

retrieving the call-back list from the database;

contacting a first calling subscriber based on a first call-back information; and

contacting a second calling subscriber based on a second call-back information if the first calling subscriber does not answer.

12. The method of claim 11, wherein call-back information in the call-back list is arranged in an order according to a predetermined scheme.

13. The method of claim 12, wherein the predetermined scheme orders call-back information in the call-back list corresponding to a first calling subscriber before call-back information corresponding to a second calling subscriber who called later in time than the first calling subscriber.

14. A call-back system operating in a telecommunications network, comprising:

a database;

a first control unit coupled to a telephone station of a called party; and

a second control unit coupled to the database, the second control unit being associated with a calling subscriber who initiates a call directed to the telephone station and in response to a determination that the telephone station is busy, (a) retrieves a profile associated with the calling subscriber and solicits additional information from the calling subscriber, (b) generates call-back information based on the profile and the additional information, and (c) sends the call-back information to the first control unit.

15. The system of claim 14, wherein the additional information includes a preferred call-back method.

16. The system of claim 15, wherein the first control unit (d) calls back the calling subscriber when the telephone station becomes not-busy based on the preferred call-back method.

17. The system of claim 16, wherein the call-back method includes querying the calling subscriber whether the calling subscriber desires to be connected to the called party, and if the calling subscriber desires to be connected to the called party, connecting the calling subscriber and the called party in a call.

18. The system of claim 16, wherein the second control unit (e) incorporates the call-back information in a call-back list, and (f) stores the call-back list in the database.

19. The system of claim 18, wherein the second control unit (g) retrieves the call-back information from the database, (h) selects options based on the call-back information, and (i) combines the selected options to modify the call-back information.

20. The system of claim 18, wherein the second control unit (g) searches for a call-back list that corresponds to the called party in the database and creates a new call-back list if the call-back list is not found, (h) adds the call-back information to the call-back list if the call-back list is found, and (i) stores the call-back list in the database.

21. The system of claim 20, wherein the call-back method includes making a telephone call or paging.

22. The system of claim 20, wherein the second control unit deletes the call-back information if a predetermined time-limit expires.

23. The system of claim 18, wherein the second control unit (g) receives a call directed to the telephone station of the called party from another calling subscriber when the telephone station is busy, (h) generates call-back information of the another calling subscriber, and (i) adds the call-back of the another calling subscriber to the call-back list.

24. The system of claim 23, wherein the second control unit retrieves the call-back list from the database, contacts a first calling subscriber based on a first call-back information, and contacts a second calling subscriber based on a second call-back information if the first calling subscriber does not answer.

25. The system of claim 24, wherein call-back information in the call-back list is arranged in an order according to a predetermined scheme.

26. The system of claim 25, wherein the predetermined scheme orders call-back information in the call-back list corresponding to a first calling subscriber before call-back information corresponding to a second calling subscriber who called later in time than the first calling subscriber.