Method and apparatus for executing a human-machine dialogue in the form of two-sided speech as based on a modular dialogue structure
First Claim
1. A method for in a transaction environment executing a machine-controlled human-machine dialogue, said method comprising the steps of:
- receiving an access call;
interrogating said access call in a dialogue structure by means of outputted speech items whilst examining subsequently received human speech items for ascertaining an actual transaction instance;
generating said outputted speech items in accordance with said ascertaining until either attaining a positive transaction result, or otherwise exiting the dialogue in case of failure; and
wherein said dialogue is constructed from callable subdialogues which constitute respective mutually independent building blocks wherein said subdialogues are stored in a hierarchy arrangement for generating a particular outcome if a positive result is attained by the subdialogue in question, wherein said subdialogues offer interfaces for mutual coupling with a hierarchically superior subdialogue, so that the overall structure is formed as based on a selection of subdialogues and exclusively based on required partial results by each of the subdialogues in the structure.
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Accused Products
Abstract
In a dialogue structure outputting speech items interrogating an access call while examining subsequently received human speech items for ascertaining an actual transaction instance further outputting speech in accordance with the ascertaining until either attaining a positive transaction result, or otherwise exiting the dialogue in case of failure. In particular, the dialogue is constructed from hierarchically arranged and callable subdialogues constituting respective mutually independent building blocks, which are arranged for generating a particular outcome if a positive result is attained by the subdialogue in question. The subdialogues offer interfaces for mutual coupling with a hierarchically superior subdialogue, so that the overall structure is formed as based on a selection of subdialogues and exclusively based on required partial results by each of the subdialogues in the structure.
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Citations
14 Claims
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1. A method for in a transaction environment executing a machine-controlled human-machine dialogue, said method comprising the steps of:
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receiving an access call; interrogating said access call in a dialogue structure by means of outputted speech items whilst examining subsequently received human speech items for ascertaining an actual transaction instance; generating said outputted speech items in accordance with said ascertaining until either attaining a positive transaction result, or otherwise exiting the dialogue in case of failure; and wherein said dialogue is constructed from callable subdialogues which constitute respective mutually independent building blocks wherein said subdialogues are stored in a hierarchy arrangement for generating a particular outcome if a positive result is attained by the subdialogue in question, wherein said subdialogues offer interfaces for mutual coupling with a hierarchically superior subdialogue, so that the overall structure is formed as based on a selection of subdialogues and exclusively based on required partial results by each of the subdialogues in the structure. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. An apparatus arranged for in a transaction environment executing a machine-controlled human-machine dialogue, said apparatus comprising:
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input means for receiving an access call; bidirectional speech channel means for interrogating said access call in a dialogue structure by means of outputted speech items, examining means for examining received human speech items for ascertaining an actual transaction instance; and output means for outputting speech items in accordance with said ascertaining until either attaining a positive transaction result, or otherwise exciting the dialogue in case of failure, storage means for storing various subdialogues in a hierarchical arrangement structure, constructing said dialogue from hierarchically arranged and callable subdialogues which constitute respective mutually independent building blocks arranged for generating a particular outcome if a positive result is attained by the subdialogue in question, wherein the subdialogues offer interfaces for mutual coupling with a hierarchically superior subdialogue, so that the overall structure is formed as based on a selection of subdialogues and exclusively based on required partial results by each of the subdialogues in the structure. - View Dependent Claims (11, 12, 13, 14)
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Specification