Method and application means for establishing performance features in private communication systems of a public communication network

• US 6,038,306 A
• Filed: 04/30/1997
• Issued: 03/14/2000
• Est. Priority Date: 04/30/1996
• Status: Expired due to Term

• Current Assignee: Hanger Solutions, LLC (IP Investments Group LLC)
• Original Assignee: Siemens AG
• Inventors: Lukas, Guenter, Kopitar, Friedrich, Spahl, Siegfried, Ratzberger, Dietmar
• Primary Examiner(s): Tsang, Fan S.
• Assistant Examiner(s): BUI, BING Q
• Application Number:
  US08/846,326
• Time in Patent Office: 1,049 Days
• Field of Search: 379/201, 379/209, 379/67, 379/202, 379/159, 379/650, 379/233, 379/112, 379/199, 379/196, 379/204, 379/210, 379/211, 379/205, 379/142, 379/57, 395/309, 455/89
• US Class Current: 379/209.01
• CPC Class Codes: H04M 3/48 Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
• CPC Class Codes: H04M 3/546 in private branch exchanges
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13097 Numbering, addressing
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13106 Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13152 Callback
• CPC Class Codes: H04Q 2213/13176 Common channel signaling, CCS7
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/13209 ISDN
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 3/62 for connecting to private branch exchanges

Abstract

The method and application apparatus establish performance features in a private communication system of a public communication network. Unsuccessful calls coming in from a public communication system to communication terminal apparatuses (KE1. . . n) of a private communication system (KS), as well as calls (ar'"'"', ar") directed to private performance feature communication terminal apparatuses (KE-AUL, KE-RR), are acquired in the private communication system (KS) and reported to the application apparatus(PC). Using the application apparatus (PC), a performance feature, for example call forwarding (AUL) or callback (RR), is set up or, respectively, introduced, dependent on the acquired incoming calls (ar'"'"', ar").

Claims

1. A method for establishing performance features for communication terminal apparatuses connected to a communication system, the communication system being connected via an application interface and with an application apparatus and with a communication network via connection lines comprising the steps of:

acquiring unsuccessful calls coming in from the communication network and directed to a communication terminal apparatus of the communication system, as well as incoming calls directed to at least one virtual performance feature communication terminal apparatus of the communication system that represents a performance feature;

acquiring call numbers corresponding to the respective called and of a respective calling communication terminal apparatus;

transmitting the acquired call numbers to the application apparatus via an application interface;

entering a performance feature, including at least a part of the acquired call numbers in the application apparatus, dependent on the acquired call numbers, respectively for a communication terminal apparatus of the communication system,

the performance feature to be entered being determined by an acquired call number of a virtual performance feature communication terminal apparatus.

2. The method according to claim 1, wherein the communication system is a private communication system and the communication network is a public communication network.

3. The method according to claim 1, wherein the method further comprises:

allocating, if a callback performance feature to be set up, a call number indicating a callback performance feature to the virtual performance feature communication terminal apparatus;

entering a callback in the application apparatus provided that, within a predetermined time span, at least one unsuccessful incoming call for the respective communication terminal apparatus and an incoming call directed to a virtual performance feature communication terminal apparatus are acquired, in which the call numbers (rnr) of the calling communication terminal apparatus agree;

introducing a callback in the application apparatus for a respective communication terminal apparatus after an entering of a callback for the respective communication terminal apparatus connected to the private communication system, and after an activity of the respective communication terminal apparatus, which activity is reported by the communication system.

4. The method according to claim 3, wherein the callback is introduced by transmission of operating and maintenance instructions, containing the call numbers of the calling and called communication terminal apparatus, to the communication system via the application interface, and wherein a connection setup from the respective communication terminal apparatus of the private communication system (KS) to the respective communication terminal apparatus (KE-KN) in the public communication network (KN) is set up in the communication system according to the operating and maintenance instructions.

5. The method according to claim 1, wherein the method further comprises:

allocating, if a call forwarding performance feature to be set up, a call number indicating a call forwarding to the virtual performance feature communication terminal apparatus for the respective communication terminal apparatuses;

entering a call forwarding for the respective communication terminal apparatus in the application apparatus, provided that an incoming call directed to the respective virtual performance feature communication terminal apparatus is acquired;

entering a call forwarding call number in the application apparatus for the respective communication terminal apparatus;

forwarding, using the application apparatus, after an entering of a call forwarding for a communication terminal apparatus connected to the private communication system, an incoming call directed to said communication terminal apparatus is forwarded to a communication terminal apparatus determined by the call forwarding call number.

6. The method according to claim 5, wherein the application apparatus, after a reporting of an incoming call that is directed to a communication terminal apparatus of the private communication system and for which a call forwarding is set up, the call forwarding is introduced by transmission of operating and maintenance instructions to the communication system via the application interface, and wherein in the communication system the incoming call is forwarded, according to the operating and maintenance instructions, to a communication terminal apparatus determined by the call forwarding call number.

7. The method according to claim 1, wherein the method further comprises:

allocating in a call forwarding performance feature to be set up, a call number indicating a call forwarding to the virtual performance feature communication terminal apparatus for the respective communication terminal apparatus;

entering in the application apparatus, a call forwarding for the respective communication terminal apparatus, provided that an incoming call directed to the respective virtual performance feature communication terminal apparatus is acquired;

inserting at least one call forwarding call number into an incoming call directed to the performance feature communication terminal apparatus, which is additionally acquired and is transmitted to the application apparatus, and is stored in the application apparatus;

forwarding in the application apparatus, after entering of a call forwarding for a communication terminal apparatus connected to the private communication system, an incoming call directed to said communication terminal apparatus to a communication terminal apparatus determined by the call forwarding call number.

8. The method according to claim 7, wherein the application apparatus, after a reporting of an incoming call that is directed to a communication terminal apparatus of the private communication system and for which a call forwarding is set up, the call forwarding is introduced by transmission of operating and maintenance instructions to the communication system via the application interface, and wherein in the communication system the incoming call is forwarded, according to the operating and maintenance instructions, to a communication terminal apparatus determined by the call forwarding call number.

9. The method according to claim 1, wherein in the communication system the connection lines are allocated to a traffic relation group, and wherein unsuccessful calls and calls of the traffic relation group that are coming into the performance feature communication terminal apparatus are acquired using a switching routine implemented in the communication system.

10. The method according claim 1, wherein the public communication network is an integrated service digital network.

11. An application apparatus for setting up performance features in a communication system comprising:

a microprocessor system for monitoring the application apparatus;

an acquisition routine executed by the microprocessor system and being a program for acquisition of call numbers of unsuccessful calls and of incoming calls directed to at least one virtual performance feature communication terminal apparatus, the call numbers being transmitted via an application interface, and for determination of performance features to be entered, based on transmitted call numbers, and a predetermined time span;

a call forwarding routine executed by the microprocessor system and being a program, for introduction of a forwarding of an incoming call, reported via the application interface, for a communication terminal apparatus of the private communication system, for which a call forwarding is set up;

a callback routine executed by the microprocessor system and being a program, for introduction of a callback in the communication system after an activation of a communication terminal apparatus for which a callback is set up, said activation being reported via the application interface.

12. An application apparatus for setting up performance features in a communication system, comprising:

a microprocessor system for monitoring the application apparatus;

an acquisition routine executed by the microprocessor system and being a program, for acquisition of call numbers of unsuccessful calls and of incoming calls directed to at least one virtual performance feature communication terminal apparatus, the call numbers being transmitted via an application interface, and for determination of performance features to be entered, based on transmitted call numbers, and a predetermined time span;

at least one of a call forwarding routine and a callback routine that are executable by the microprocessor system;

the call forwarding routine being a program, for introduction of a forwarding of an incoming call, reported via the application interface, for a communication terminal apparatus of the private communication system, for which a call forwarding is set up; and

the callback routine being a program, for introduction of a callback in the communication system after an activation of a communication terminal apparatus for which a callback is set up, said activation being reported via the application interface.