User interaction procedure

• US 6,041,115 A
• Filed: 07/17/1997
• Issued: 03/21/2000
• Est. Priority Date: 07/19/1996
• Status: Expired due to Term

• Current Assignee: Telefonaktiebolaget LM Ericsson
• Original Assignee: Telefonaktiebolaget LM Ericsson
• Inventors: Jellema, Bart, Peeren, Rene, Croughan, Louise, Aben, Freek
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US08/895,836
• Time in Patent Office: 978 Days
• Field of Search: 379/220, 379/88.16, 379/92.01, 379/92.02, 379/92.03, 379/92.04, 379/207, 379/219, 379/230
• US Class Current: 379/230
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04Q 3/0033 customer-controlled

Abstract

A user interaction procedure in an Intelligent Networks system may include several stages, such as playing an announcement to a user, and receiving digits entered by the user. The switching point returns messages to the control point at intermediate stages during the procedure.

Claims

1. A method of handling a user interaction procedure during a telephone call, in a network including a switching point and a control point, in which the user is connected to the switching point and the switching point is connected to the control point, the user interaction procedure including a plurality of stages during which messages are sent from the switching point to a user, and from the user to the switching point, but not from the control point to the switching point, the method comprising sending at least one report from the switching point to the control point during the user interaction procedure.

2. A method as claimed in claim 1, comprising sending a report from the switching point to the control point at the completion of each stage during the procedure.

3. A method as claimed in claim 1, comprising sending a report from the switching point to the control point at the start of a first stage during the procedure.

4. A method as claimed in claim 1, wherein the or each report sent from the switching point to the control point includes an indication as to the event being reported.

5. The method of claim 1, further comprising the sending of a report from the switching point to the control point at least after the start of each of said stages during the user interaction procedure.

6. The method of claim 1, wherein said at least one report is a successful start of an announcement by the SSP to the user.

7. The method of claim 1, wherein said at least one report is an end of an announcement by the SSP to the user.

8. A control point for a telecommunications network, comprising means for recognizing a query received from a switching point, and means for transmitting, prior to a user interaction period between said switching point and an user, instructions to the switching point to initiate a user interaction procedure with an user in response thereto, the user interaction procedure including a plurality of stages during which messages are sent from the switching point to a user, and from the user to the switching point, but not from the control point to the switching point, wherein the means for transmitting instruction includes means for selectively transmitting instructions to the switching point to send reports to the control point during the user interaction period.

9. A method of handling a user interaction procedure during a telephone call, in a network including a switching point and a control point, the user interaction procedure including a plurality of stages during which messages are sent from the switching point to a user, and from the user to the switching point, but not from the control point to the switching point, the method comprising the step of sending a report from the switching point to the control point at least at the start of each stage during the procedure.