Messaging system and method

• US 6,044,134 A
• Filed: 09/23/1997
• Issued: 03/28/2000
• Est. Priority Date: 09/23/1997
• Status: Expired due to Fees

• Current Assignee: Carlos De La Huerga
• Original Assignee: Carlos De La Huerga
• Inventors: De La Huerga, Carlos
• Primary Examiner(s): Tsang, Fan S.
• Application Number:
  US08/936,939
• Time in Patent Office: 917 Days
• Field of Search: 379/88.08, 379/88.09, 379/88.11, 379/88.23, 379/88.24, 379/88.25, 379/88.26, 379/88.27, 379/92.01, 379/92.02, 379/92.03, 379/92.04
• US Class Current: 379/88.08
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53341 Message reply
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects

Abstract

A method and apparatus used with an automatic voice messaging system to allow at least one user to formulate a plurality of questions to be posed to system users requiring specific response types, as questions are posed, a response table for subsequently received responses automatically generated. When responses are received and the question initiator accesses the system, the responses are automatically displayed on a screen in the response table for easy viewing. The response table can also be manually manipulated to add additional information or modify presentation.

Claims

1. A method to be used with a voice messaging system including a processor, a visual display and a plurality of electronic voice mail boxes, one box for each of a plurality of system users, the system enabling at least one user to provide questions in the boxes of each of at least a subset of system users, a user providing a question being an initiator, the system allowing each subset user to listen and respond to the questions using a telephone, the system receiving the questions and subsequently receiving responses, the method for generating a format for viewing a user subset and received responses on the visual display, the method comprising the steps of:

(a) receiving at least one question from the initiator for delivery to the subset of system users;

(b) arranging a display format including response elements for displaying the subset and responses to the at least one question on the visual display, the format dependent on the subset and received questions; and

(c) mapping responses to specific questions from specific users to corresponding response elements for display.

2. The method of claim 1 further including the step of receiving an indicator identifying the user subset from the initiator.

3. The method of claim 2 wherein the format is a response table including columns and rows, each column including a plurality of column elements, each row including one column element from each column, the method further including the steps of, forming a user column including a separate user element for each subset user, each user element corresponding to a separate user row and forming a separate question column for each received question, each question column including a column for each received question, each question column including a separate response element corresponding to each user row and, wherein the step of mapping includes mapping the responses to corresponding question columns and user rows.

4. The method of claim 3 further including the step of providing the indicator and questions using a telephone.

5. The method of claim 3 further including the step of providing the indicator and questions using a computer.

6. The method of claim 3 wherein the step of receiving an indicator includes the steps of, receiving a plurality of indicators, each indicator identifying one system user, all identified users forming the user subset.

7. The method of claim 3 further including the step of forming a heading row including a header element for each question column.

8. The method of claim 3 wherein the system also includes a memory having additional information which can be correlated with each subset user and the method further includes the steps of accessing the additional information, forming an additional column for displaying the additional information and mapping the additional information to the additional column.

9. The method of claim 8 wherein the additional information is a user name.

10. The method of claim 3 wherein the system also includes a memory, a user can provide an end session signal to indicate that a last question has been entered and the step of receiving at least one question includes the step of receiving a user entry, determining if the entry is an end session signal, and, where the entry is not an end session signal, executing the forming a user column, forming a separate question column and mapping steps and, where the entry is an end session signal, storing the table.

11. The method of claim 3 also for displaying the table and further including the step of displaying the table on the visual display.

12. The method of claim 11 wherein the system also includes an interface, a speaker and a memory linked to the visual display and the method further includes the steps of storing each question received in the memory, forming a header row including a header element for each question stored, determining when a user selects a header element via the interface and, when a header element is selected, audibly articulating the stored question which corresponds to the header element selected.

13. The method of claim 11 wherein the system also includes an interface linked to the visual display and the method is also for modifying the table that appears on the visual display, the method further including the steps of, providing modification commands via the interface and modifying the table accordingly.

14. The method of claim 13 wherein the step of providing modification commands includes the step of identifying which question columns correspond to provided questions and the step of modifying includes the step of mapping the responses to corresponding identified question columns and user rows.

15. The method of claim 13 wherein the system also includes a memory including additional information of at least one type associated with each subset user and the step of providing modification commands also includes the steps of identifying additional information types to be displayed and identifying a specific table column for displaying each additional information type identified and the step of modifying includes the step of shifting the question columns to accommodate the additional information columns, mapping the additional information to the additional information columns and remapping the responses to the shifted question columns.

16. The method of claim 13 wherein the step of providing modifying commands includes the step of receiving an additional user for the user subset and the step of modifying includes the step of adding a user row including a user element in the user column and separate response elements in each of the question columns corresponding to the additional user.

17. The method of claim 13 wherein the method also includes the step of forming a heading row in the table including a heading element for each question column and the step of providing modifying commands includes the step of receiving a heading title for at least one heading element and the step of modifying includes the step of providing each heading title in the corresponding heading element.

18. The method of claim 13 wherein the step of providing modifying commands includes the steps of indicating an additional question and providing an additional question and the step of modifying includes the step of providing an additional question column for the additional question and mapping responses to the additional question to the additional column.

19. The method of claim 11 wherein the system also includes a memory linked to the visual display and responses can be digital tones, digital codes, and voice responses and the method further includes the steps of, determining the type of response where the response is voice, storing the voice responses in the memory and providing a voice indicator symbol in a response element in the question column and user row corresponding to an associated question and user, respectively, and, where the response is digital, displaying the response in the corresponding response element.

20. The method of claim 19 wherein the system also includes a speaker and an interface linked to the display and the method further includes the steps of, determining when a user selects a voice indicator symbol via the interface and, when a voice indicator symbol is selected, audibly articulating the stored voice response which corresponds to the selected voice indicator symbol.

21. The method of claim 11 wherein, when no response has been received which corresponds to a specific response element, the method includes the step of providing an indicator that no response has been received.

22. The method of claim 1 further including the step of receiving a response to at least one question.

23. A method to be used with an automatic voice messaging system which includes a memory, a processor, a visual display and a plurality of voice mail boxes, one box for each of a plurality of system users, the system enabling at least one user to provide a plurality of questions in the boxes of each of at least a designated system user subset, the system allowing each subset user to listen to and respond to the questions using a telephone, the system receiving and formatting the response data from each user into a user message packet, the method for visually presenting responses in a table format via the visual display, the table format stored in the memory and including columns and rows, each column including a plurality of column elements, each row including one column element from each column, each of at least a subset of columns being question columns, a separate question column corresponding to each of the questions and including a response element corresponding to a separate subset user, the method comprising the steps of:

receiving the packets;

separating each packet into responses, a separate response corresponding to each of the questions;

identifying the table format;

mapping each response to a response element corresponding to a subset user and a corresponding question column; and

displaying the responses on the display in the table format.

24. The method of claim 23 wherein the table format also includes a user column including a user element corresponding to each subset user and user rows, each user row including a user element and a response element in each of the question columns, the step of separating also includes the step of identifying the subset user corresponding to the message packet and generating a user identifier for the packet, the step of mapping includes, for each message packet, mapping the identifier to a user element and mapping responses to corresponding response elements in the user row associated with the response element.

25. The method of claim 23 wherein additional information is stored in the memory which can be correlated with various responses and wherein the method further includes the steps of, after separating the packets into separate responses, correlating at least one of the responses with a subset of the additional information and providing the information subset as the response for displaying.

26. The method of claim 25 wherein the at least one response is a user identification code and the information subset is a name of a user.

27. The method of claim 25 wherein the at least one response is a number and the information subset is a job title.

28. The method of claim 23 wherein the responses can be digital tones, digital codes, and voice responses and the method further includes the steps of, after separating each packet into responses, determining the type of responses, where the responses are voice, storing the voice responses in the memory and providing a voice indicator symbol for display in a corresponding response element and where the responses are digital, displaying the response in the corresponding response element.

29. The method of claim 23 wherein the visual display is a computer screen and the step of displaying includes the step of presenting the responses on the screen in the table format.

30. The method of claim 23 further including the steps of, prior to displaying, determining which of the designated system user subset has not responded to the plurality of questions and providing responses corresponding to each of the non-responding users for display indicating that no response has been received.

31. The method of claim 23 further including the steps of, prior to displaying, when a user has responded to at least one of the questions but not all of the questions, determining which of the questions have not been responded to and providing a response for each of the questions which have not been responded to indicating that no response was received.

32. An apparatus to be used with a voice messaging system including a processor, a visual display and a plurality of electronic voice mail boxes, one box for each of a plurality of system users, the system enabling at least one user to provide questions in the boxes of each of at least a subset of system users, a user providing a question being an initiator, the system allowing each subset user to listen and respond to the questions using a telephone, the system receiving the questions and subsequently receiving responses, the apparatus for generating a format for viewing the user subset and received responses on the visual display, the apparatus comprising:

(a) means for receiving at least one question from the initiator for delivery to the subset of system users;

(b) means for arranging a display format including response elements for displaying the subset and responses to at least one question, the format dependent on the subset and received questions; and

(c) means for mapping responses to specific questions from specific users to corresponding response elements for display.

33. The apparatus of claim 32 further including a means for receiving an indicator identifying the user subset from the initiator.

34. The apparatus of claim 33 wherein the format is a response table including columns and rows, each column including a plurality of column elements, each row including one column element for each column, the apparatus further including means for forming a user column including a separate user element for each subset user, each user element corresponding to a separate user row and means for forming a separate question column for each received question, each question column including a separate response element corresponding to each user row and, wherein, the means for mapping includes means for mapping the responses to corresponding question columns and user rows.

35. The apparatus of claim 34 further including means for providing the indicator and questions using a telephone.

36. The apparatus of claim 34 further including means for providing the indicator and questions using a computer.

37. The apparatus of claim 34 wherein the means for receiving an indicator includes means for receiving a plurality of indicators, each indicator identifying one system user, all identified users forming the user subset.

38. The apparatus of claim 34 further including means for forming a heading row including a heading element for each question column.

39. The apparatus of claim 34 wherein the system also includes a memory having additional information which can be correlated with each subset user and the apparatus further includes means for accessing the additional information, means for forming an additional column for displaying the additional information and means for mapping the additional information to the additional column.

40. The apparatus of claim 39 wherein the additional information is a user name.

41. The apparatus of claim 34 wherein the system also includes a memory, a user can provide an end session signal to indicate that a last question has been entered and the means for receiving at least one question includes means for receiving a user entry, means for determining if the entry is an end session signal, and, wherein, where the entry is not an end session signal, the means for forming a separate user column and means for forming a separate question column form the respective columns and the means for mapping maps and, where the entry is an end session signal, the means for receiving at least one question further includes means for storing the table.

42. The apparatus of claim 34 also for displaying the table and further including means for displaying the table on the visual display.

43. The apparatus of claim 42 wherein the system also includes an interface, a speaker and a memory linked to the visual display and the apparatus further includes means for storing each question received in the memory, means for forming a heading row including a heading element for each question stored, means for determining when a user selects a heading element via the interface and, when a heading element is selected, means for audibly articulating the stored question which corresponds to the heading element.

44. The apparatus of claim 42 wherein the system also includes an interface linked to the visual display and the apparatus is also for modifying the table that appears on the visual display, the apparatus further including means for providing modification commands via the interface and means for modifying the table accordingly.

45. The apparatus of claim 44 wherein the means for providing modification commands includes means for identifying which question columns correspond to provided questions and the means for modifying includes means for mapping the responses to corresponding identified question columns and user rows.

46. The apparatus of claim 44 wherein the system also includes a memory including additional information of at least one type associated with each subset user and the means for providing modification commands also includes means for identifying additional information types to be displayed and identifying a specific table column for displaying each additional information type identified and the means for modifying includes means for shifting the question columns to accommodate the additional information columns, means for mapping the additional information to the additional information columns and means for remapping the responses to the shifted question columns.

47. The apparatus of claim 44 wherein the means for providing modifying commands includes means for receiving an additional user for the user subset and the means for modifying includes means for adding a user row including a user element in the user column and separate response elements in each of the question columns corresponding to the additional user.

48. The apparatus of claim 44 wherein the apparatus also includes means for forming a heading row in the table including a heading element for each question column and the means for providing modifying commands includes means for receiving a heading title for at least one heading element and the means for modifying includes means for providing each heading title in the corresponding heading element.

49. The apparatus of claim 44 wherein the means for providing modifying commands includes means for indicating an additional question and providing an additional question and the means for modifying includes means for providing an additional question column for the additional question and means for mapping responses to the additional question to the additional column.

50. The apparatus of claim 44 wherein the system also includes a memory linked to the visual display and responses can be digital tones, digital codes, and voice responses and the apparatus further includes means for determining the type of response is, where the response is voice, means for storing the voice responses in the memory and means for providing a voice indicator symbol in a response element in the question column and user row corresponding to an associated question and user, respectively, and, where the response is digital, means for displaying the response in the corresponding response element.

51. The apparatus of claim 50 wherein the system also includes a speaker and an interface linked to the display and the apparatus further includes means for determining when a user selects a voice indicator symbol via the interface and, when a voice indicator symbol is selected, means for audibly articulating the stored voice response which corresponds to the selected voice indicator symbol.

52. The apparatus of claim 51 wherein, when no response has been received which corresponds to a specific response element, the apparatus includes the means for providing an indicator that no response has been received.

53. An apparatus to be used with an automatic voice messaging system which includes a memory, a data lead, a processor, a visual display and a plurality of electronic voice mail boxes, one box for each of a plurality of system users, the system enabling at least one user to provide a plurality of questions in the boxes of each of at least a system user subset, the system allowing each subset user to listen to and respond to the questions using a telephone, the system receiving and formatting the response data from each user into a user message packet, the apparatus for visually presenting the responses in a table format via the visual display, the table format stored in the memory and including columns and rows, each column including a plurality of column elements, each row including one column element from each column, each of at least a subset of columns being question columns, a separate question column corresponding to each of the questions and including a response element corresponding to a separate subset user, the apparatus comprising:

means for receiving the packets;

means for separating each packet into responses, a separate response corresponding to each of the questions;

means for identifying the table format;

means for mapping each response to a response element corresponding to a subset user and a corresponding question column; and

means for displaying the responses on the display in the table format.

54. The apparatus of claim 53 wherein the table format also includes a user column including a user element corresponding to each subset user and user rows, each user row including a user element and a response element in each of the question columns, the means for separating also includes means for identifying the subset user corresponding to the message packet and means for generating a user identifier for the packet, the means for mapping includes, for each message packet, means for mapping the identifier to a user element and means for mapping responses to corresponding response elements in a user row associated with the response element.

55. The apparatus of claim 53 wherein additional information is stored in the memory which can be correlated with various responses and wherein the apparatus further includes means for, after separating the packets into separate responses, correlating at least one of the responses with a subset of the additional information and providing the information subset as the response for displaying.

56. The apparatus of claim 55 wherein the at least one response is a user identification code and the information subset is a name of a user.

57. The apparatus of claim 55 wherein the at least one response is a number and the information subset is a sales region.

58. The apparatus of claim 53 wherein the responses can be digital tones, digital codes, and voice responses and the apparatus further includes means for, after separating each packet into responses, determining the type of responses are digital or voice, where the responses are voice, means for storing the voice responses in the memory and means for providing a voice indicator symbol for display in a corresponding response element and where the responses are digital, displaying the response in the corresponding response element.

59. The apparatus of claim 53 wherein the visual display is a computer screen and the means for displaying includes means for presenting the responses on the screen in the table format.

60. The apparatus of claim 53 further including means for, prior to displaying, determining which of the designated system user subset has not responded to the plurality of questions and means for providing responses corresponding to each of the non-responding users for display indicating that no response has been received.

61. The apparatus of claim 53 further including means for, prior to displaying, when a user has responded to at least one of the questions but not all of the questions, determining which of the questions have not been responded to and means for providing a response for each of the questions which have not been responded to indicating that no response was received.