Telecommutable platform
First Claim
1. A portable apparatus providing a communication interface between a local agent and a switch of an automatic call distributor at a remote location through a first and second voice channel of the public switched telephone network, such apparatus comprising:
- a portable enclosure;
a voice transceiver disposed within the portable enclosure, coupled to the first channel of the public switched telephone network and adapted to form a connection with a first port of the switch of the automatic call distributor; and
a data transceiver disposed within the portable enclosure, coupled to the second channel of the public switched telephone network and adapted to form a connection with a second port of the switch of the automatic call distributor.
17 Assignments
0 Petitions
Accused Products
Abstract
A portable apparatus and method of providing a communication interface between a local agent and an automatic call distributor at a remote location through a first and second path of the public switched telephone network. The apparatus includes a portable enclosure and a voice tranceiver disposed within the portable enclosure and coupled to the first path of the public switched telephone network. The apparatus further includes a data transceiver disposed within the portable enclosure and coupled to the second path of the public switched telephone network.
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Citations
36 Claims
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1. A portable apparatus providing a communication interface between a local agent and a switch of an automatic call distributor at a remote location through a first and second voice channel of the public switched telephone network, such apparatus comprising:
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a portable enclosure; a voice transceiver disposed within the portable enclosure, coupled to the first channel of the public switched telephone network and adapted to form a connection with a first port of the switch of the automatic call distributor; and a data transceiver disposed within the portable enclosure, coupled to the second channel of the public switched telephone network and adapted to form a connection with a second port of the switch of the automatic call distributor. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A method of providing a duplex voice/data channel through a public switched telephone network between a portable communication device of a local agent and a switch of the automatic call distributor at a remote location, such method comprising the steps of:
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transmitting a request for allocation of a first and second communication channel through a primary rate interface of an ISDN facility of the public switched telephone network; receiving a channel allocation from the ISDN facility for the first and second channels; allocating the first channel for two-way voice communication between the agent and the switch of the automatic call distributor; and allocating the second channel for two-way data exchange between the agent and the switch of the automatic call distributor. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27)
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28. Apparatus for providing a duplex voice/data channel through a public switched telephone network between a portable communication device of a local agent and a switch of an automatic call distributor at a remote location, such method comprising:
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means for transmitting a request for allocation of a first and second communication channel through a primary rate interface of an ISDN facility of the public switched telephone network; means for receiving a channel allocation from the ISDN facility for the first and second channels; means for allocating the first channel for two-way voice communication between the agent and a first port of the switch of the automatic call distributor; and means for allocating the second channel for two-way data exchange between the agent and a second port of the switch of the automatic call distributor. - View Dependent Claims (29, 30, 31, 32, 33, 34)
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35. A portable apparatus for use with an automatic call distributor from a remote location and providing a communication interface through a switch of the automatic call distributor between a server of the automatic call distributor and an agent using the portable apparatus, such apparatus comprising:
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a portable enclosure; a voice transceiver disposed within the portable enclosure and coupled through the telecommunications interface to a first port of the switch; a data transceiver disposed within the portable enclosure and coupled through the telecommunication interface to a second port of the switch; a read only memory disposed within the portable enclosure containing a boot program controllable by the local agent for downloading personality characteristics for the portable apparatus from the server through the switch; a processor disposed within the portable enclosure which operates under the downloaded personality characteristics and which couples data between a user data interface of the local agent and the data transceiver; and a digital signal processor disposed within the portable enclosure coupling voice data between an audio user interface of the local agent and the voice transceiver.
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36. A portable apparatus providing a voice communication path between a first person and a second person through a switch of an automatic call distributor and also a data communication path through the switch of an automatic call distributor between a terminal of the first person and a database of the automatic call distributor, said automatic call distributor and database being located at a remote location from the first person and said voice and data communication paths being created between the switch and portable apparatus through a single ISDN primary rate interface of the public switched telephone network, such apparatus comprising:
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a portable enclosure; a voice transceiver disposed within the portable enclosure coupled through a first channel of the interface to a first port of the switch of the automatic call distributor; and a data transceiver disposed within the portable enclosure coupled through a second channel of the interface to a second port of the switch of the automatic call distributor.
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Specification