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Method and apparatus for multiple agent commitment tracking and notification

  • US 6,044,368 A
  • Filed: 04/30/1998
  • Issued: 03/28/2000
  • Est. Priority Date: 04/30/1998
  • Status: Expired due to Term
First Claim
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1. In a networked communication system, a method for managing commitments, comprising steps of:

  • (a) receiving a communication including a request for an action from a client;

    (b) storing the communication as a database entity in a multimedia database accessible by an agent station;

    (c) selecting a request for response;

    (d) formatting a commitment to fulfill the request;

    (e) assigning one or more agents to fulfill the commitment; and

    (f) recording the commitment as a database entity in the multimedia database.

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