Method and system for monitoring and enhancing computer-assisted performance

• US 6,047,261 A
• Filed: 10/31/1997
• Issued: 04/04/2000
• Est. Priority Date: 10/31/1997
• Status: Expired due to Term

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation
• Inventors: Siefert, David M.
• Primary Examiner(s): Trammell, James P.
• Assistant Examiner(s): TESFAMARIAM, MUSSIE
• Application Number:
  US08/962,405
• Time in Patent Office: 886 Days
• Field of Search: 702/182, 705/11, 705/43, 705/188, 705/36, 345/337
• US Class Current: 705/7.38
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07G 1/00 Cash registers alarm indicators G07G3/00
• CPC Class Codes: G07G 1/12 electronically operated digital data processing aspects G06Q20/00

Abstract

A system and method is provided for monitoring and enhancing computer assisted performance. The method includes providing a user interface for a business terminal, measuring the performance of the user interaction with the user interface, adjusting parameters of the user interface to try to increase the performance of the user interaction, tracking whether the performance has increased, and causing an escalation event to occur if the user performance is below a predetermined level. The system and method preferably includes creating a user profile of the parameters that obtain the best performance for each user. This user profile may be created during new employee orientation but is updated continually as the user uses the business terminal to complete actual business transactions.

Claims

1. A method for monitoring and enhancing computer-assisted performance with a business terminal, comprising the steps of:

providing a user interface for the business terminal;

measuring the performance of the user interaction with the user interface;

adjusting parameters of the user interface to increase performance of the user interaction, wherein the parameters of the user interface are independently adjustable to conform to a particular user'"'"'s performance; and

causing an escalation event to occur if the user performance is below a predetermined level.

2. The method of claim 1 wherein the parameters of the user interface are stored in a user profile file.

3. The method of claim 1 wherein the user interface is multi-sensory.

4. The method of claim 1 wherein the business terminal is an automated teller machine.

5. The method of claim 1 wherein the step of causing an escalation event to occur if the user performance is below a predetermined level includes providing varying levels of assistance to the user depending on a level of the escalation event.

6. A method for monitoring and enhancing computer-assisted performance with a business terminal engaged in actual business transactions, comprising the steps of:

providing a user interface for the business terminal wherein parameters of the user interface are independently adjustable to conform to a particular user'"'"'s performance;

measuring the performance of the user interaction with the user interface;

adjusting the parameters of the user interface to increase performance of the user interaction;

causing an escalation event to occur if the user performance is below a predetermined level, wherein the escalation event occurs at varying levels;

providing varying levels of assistance to the user depending on the level of the escalation event; and

completing the actual business transactions.

7. A system for monitoring and enhancing computer-assisted performance with a business terminal, comprising:

a plurality of independent parameters associated with various aspects of the interface;

means for measuring the performance of the user interaction with the user interface;

means for adjusting the independent parameters of the user interface to increase performance of the user interaction, wherein the parameters of the user interface are independently adjustable to conform to a particular user'"'"'s performance; and

means for causing an escalation event to occur if the user performance is below a predetermined level.