Grievance call processing system

• US 6,049,591 A
• Filed: 05/11/1998
• Issued: 04/11/2000
• Est. Priority Date: 01/19/1998
• Status: Expired due to Fees

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Nishi, Hidetaka
• Primary Examiner(s): Kuntz, Curtis A.
• Assistant Examiner(s): TIEU, BINH KIEN
• Application Number:
  US09/076,026
• Time in Patent Office: 701 Days
• Field of Search: 379/1, 379/9-10, 379/12, 379/15, 379/16, 379/18, 379/20, 379/23, 379/27, 379/29, 379/34, 379/265, 379/309
• US Class Current: 379/12
• CPC Class Codes: H04M 3/24 with provision for checking the normal operation
• CPC Class Codes: H04M 3/26 with means for applying test signals or for measuring
• CPC Class Codes: H04Q 3/545 using a stored programme

Abstract

A grievance call processing system capable of automatically shifting a grievance call reception state to a test state. An electronic switchboard notifies the telephone number information of a subscriber to a workstation, which stores and displays the telephone number information. When a maintenance person makes a test activation from the workstation upon reception of a grievance call the telephone number information is simultaneously and automatically notified to a testing trunk, which provides the telephone number information to the electronic switchboard, which then sets up a testing path from the workstation to a subscriber testing equipment through the testing trunk for the preparation of a subscriber test state.

Claims

1. A grievance call processing system comprising:

an electronic switchboard for providing telephone number information included in a subscriber'"'"'s grievance call to a maintenance person,

a testing trunk and a subscriber testing equipment each connected to the electronic switchboard, and

a workstation provided for the maintenance person,

in response to the subscriber'"'"'s grievance call, the electronic switchboard notifying the telephone number information of the subscriber'"'"'s grievance call to the workstation, which recognizes and displays the telephone number information of the subscriber'"'"'s grievance call, and when the maintenance person makes a test activation from the workstation with an off-hook state being maintained after reception of the grievance call, the telephone number information of the subscriber being simultaneously and automatically notified to the testing trunk, which then provides the telephone number information to the electronic switchboard, which disconnects a path of the grievance call to set up a testing path connecting the workstation, the testing trunk, the subscriber testing equipment, and the subscriber for the preparation of a subscriber testing state, with the off-hook state being maintained between the subscriber and the maintenance person.

2. A grievance call processing system as claimed in claim 1, wherein the electronic switchboard is composed of a switch unit and a central processing unit for controlling the switch unit, and the central processing unit holds therein the telephone number information of the subscriber.

3. A grievance call processing system as claimed in claim 1, further comprising a trunk, exclusively used for receiving the grievance call, which connects the electronic switchboard and the maintenance person, and a line switch unit for maintenance.

4. A grievance call processing system as claimed in claim 1, wherein when the testing trunk receives the telephone number information a pushbutton receiver analyzes the telephone number information to notify the telephone number to the electronic switchboard.

5. A grievance call processing system as claimed in claim 3, wherein when the testing trunk receives the telephone number information a pushbutton receiver analyzes the telephone number information to notify the telephone number to the electronic switchboard.

6. A grievance call processing system as claimed in claim 4, wherein the electronic switchboard transmits the telephone number notification to the workstation upon detecting an off-hook operation by the subscriber.

7. A grievance call processing system as claimed in claim 5, wherein the electronic switchboard transmits the telephone number notification to the workstation upon detecting an off-hook operation by the subscriber.

8. A grievance call processing system as claimed in claim 1, wherein when the testing path is set up, the workstation transmits a power supply demand to the subscriber.

9. A grievance call processing system as claimed in claim 3, wherein when the testing path is set up, the workstation transmits a power supply demand to the subscriber.

10. A grievance call processing system as claimed in claim 5, wherein when the testing path is set up, the workstation transmits a power supply demand to the subscriber.

11. A grievance call processing system as claimed in claim 7, wherein when the testing path is set up, the workstation transmits a power supply demand to the subscriber.