Voice response service apparatus
First Claim
1. A voice response service apparatus comprising:
- service execution means for executing a service transaction in response to interaction with a user, the interaction formed by providing voice guidance to the user and receiving character responses from the user;
a log data storage storing log data indicating a history of the interaction and identification data identifying the log data;
means for specifying identification data from the stored identification data responsive to an indication from said service execution means to read a stored character response from the stored log data, the specified identification data corresponding to a character response input by the user during the interaction; and
voice reproduction means for reading the contents of the log data identified by the specified identification data from said log data storage and outputting speech corresponding to the contents of the identified log data.
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Accused Products
Abstract
A voice response service apparatus comprises a log data storage unit, an identification data input unit and a voice response reproduction unit. The log data storage unit stores contents of a plurality of processes executed in an interactive form with a user through voice responses in the form of log data showing a record of time transitions and also stores identification data for identifying each of the contents of the plurality of processes as a part of contents of the voice responses. The identification data input unit inputs the identification data stored in the log data storage unit. The voice response reproduction unit reads the contents of the interactive-form processes of the log data corresponding to the identification data inputted by the identification data input unit from the log data storage unit and reproduces the thus read process contents into voices.
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Citations
17 Claims
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1. A voice response service apparatus comprising:
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service execution means for executing a service transaction in response to interaction with a user, the interaction formed by providing voice guidance to the user and receiving character responses from the user; a log data storage storing log data indicating a history of the interaction and identification data identifying the log data; means for specifying identification data from the stored identification data responsive to an indication from said service execution means to read a stored character response from the stored log data, the specified identification data corresponding to a character response input by the user during the interaction; and voice reproduction means for reading the contents of the log data identified by the specified identification data from said log data storage and outputting speech corresponding to the contents of the identified log data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method of providing a voice response service comprising:
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executing a voice response service transaction based on interaction with a user, the interaction formed by providing voice guidance to the user and receiving character responses from the user; storing log data to indicate a history of the interaction and storing identification data identifying the log data; specifying identification data from the stored identification data responsive to an indication to read a stored character response, the specified identification data identifying a relevant portion of the stored log data and corresponding to a character response input by the user during the interaction; reading the history according to the log data identified by the specified identification data; and outputting the history read in the reading step as speech.
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17. A computer-readable medium encoded with a program for providing a voice response service, said program comprising instructions for:
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executing a voice response service transaction based on interaction with a user, the interaction formed by providing voice guidance to the user and receiving character responses from the user; storing log data to indicate a history of the interaction and storing identification data identifying the log data; specifying identification data identifying a relevant portion of the stored log data, the specified identification data corresponding to a character response input by the user during the interaction; reading the history according to the log data identified by the specified identification data; and outputting the history read in the reading step as speech.
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Specification