Performance measurement and service quality monitoring system and process for an information system
First Claim
1. Process for measuring performance and monitoring service quality of an information system, this process comprising:
- a process for acquiring data within the information system,a process for processing said data and calculating Indicators, andsupply of reports on the performance and/or the service quality within this information system,characterized in that it also comprises a process for homogenizing acquired data originating from various data sources, in particular;
1) data acquired by real-time polling2) data, in particular continuous or discrete data (events), acquired in real time from an external source, and3) data, in particular continuous or discrete data (events), acquired in deffered time from an external source.
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Accused Products
Abstract
Process for measuring performance and monitoring service quality of an information system, this process comprising a process for acquiring data within the information system, a process for processing the data and calculating Indicators, and a supply of reports on the performance and/or the service quality within this information system. It further comprises a process for homogenizing acquired data originating from various data sources, in particular: 1) data acquired by real-time polling; 2) data, in particular continuous or discrete data or events, acquired in real time from an external source; and 3) data, in particular continuous or discrete data or events, acquired in deferred time from an external source.
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Citations
13 Claims
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1. Process for measuring performance and monitoring service quality of an information system, this process comprising:
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a process for acquiring data within the information system, a process for processing said data and calculating Indicators, and supply of reports on the performance and/or the service quality within this information system, characterized in that it also comprises a process for homogenizing acquired data originating from various data sources, in particular; 1) data acquired by real-time polling 2) data, in particular continuous or discrete data (events), acquired in real time from an external source, and 3) data, in particular continuous or discrete data (events), acquired in deffered time from an external source. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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Specification