Automatic customer notification system and method
First Claim
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1. A method for automatically notifying a customer of an event using a telecommunications system comprising:
- receiving customer selected options corresponding to type of notification event, time for notification, and notification method;
waiting until the event occurs;
generating product information tailored to the customer; and
notifying the customer of the event through the telecommunications system at a time and with a method corresponding to the received options, the notification including the product information.
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Abstract
A system and method is described for automatically notifying a customer of an event using a telecommunications system including configuring options corresponding to type of notification event, time for notification, and notification method; storing configured options; waiting until the notification event occurs; retrieving configured options; and notifying the customer through the telecommunications system at a time and with a method corresponding to the retrieved configured options.
191 Citations
14 Claims
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1. A method for automatically notifying a customer of an event using a telecommunications system comprising:
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receiving customer selected options corresponding to type of notification event, time for notification, and notification method; waiting until the event occurs; generating product information tailored to the customer; and notifying the customer of the event through the telecommunications system at a time and with a method corresponding to the received options, the notification including the product information. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for automatically notifying a customer of an event using a telecommunications system comprising:
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a telephony interface in communication with the telecommunications system; an interactive voice processor in communication with the telephony interface; a first database holding account information for the customer wherein a change in an element of account information is a notification event; a second database holding option information entered by the customer; and an application processor in communication with the interactive voice processor, the first database, and the second database, the application processor operative to (a) accept option information corresponding to type of notification event, time for notification, and notification method as entered by the customer, (b) store the option information in the second database, (c) wait until the notification event occurs, (d) retrieve option information from the second database, (e) retrieve account information from the first database, (f) generate product information tailored to the customer, and (g) notify the customer of the account information through the telecommunications system at a time and with a method corresponding to the retrieved options, the notification including the generated product information. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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Specification