Automatic person-following communication system

• US 6,058,180 A
• Filed: 03/17/1997
• Issued: 05/02/2000
• Est. Priority Date: 03/17/1997
• Status: Expired due to Fees

• Current Assignee: Eagletech Communications, Inc.
• Original Assignee: Eagletech Communications, Inc.
• Inventors: Young, Rodney E.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/819,206
• Time in Patent Office: 1,142 Days
• Field of Search: 379/67.1, 379/88.07, 379/88.1, 379/88.17, 379/88.22, 379/88.25, 379/201, 379/210, 379/211, 379/212, 379/213, 379/229, 379/231, 379/232, 379/233, 379/234 , 379/355
• US Class Current: 379/234
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 11/0464 Primary rate access circuits
• CPC Class Codes: H04Q 3/62 for connecting to private branch exchanges

Abstract

In accordance with the invention, there is provided an automatic person-following system for a telephone switching machine having at least one 2-way DID trunk operative for receiving incoming and transmitting outgoing calls, a 3-way calling feature connectable to the trunk, a bank of data storage cells accessible from the DID trunk, each cell having storage capacity for storing at least one pre-recorded voice message, at least one incoming voice message, and at least one pre-recorded telephone number; signaling apparatus for signaling a hookswitch flash to the DID trunk, and dialing apparatus for dialing the pre-recorded telephone number to the DID-trunk after sending a hookswitch flash signal.

Claims

1. An automatic person-following system for a telephone switching machine having at least one 2-way DID trunk operative for receiving incoming and transmitting outgoing calls and having a 3-way calling feature for use with said trunk, a bank of data storage cells accessible from said DID trunk each cell having storage capacity for storing at least one pre-recorded message, at least one incoming message and a plurality of pre-recorded telephone numbers associated with a person;

signaling means for signaling a hookswitch flash to said DID trunk, and dialing means for automatically dialing a first one of said pre-recorded telephone numbers to said DID trunk after sending said hookswitch flash signal;

means for automatically determining whether said person has answered at said first pre-recorded telephone number; and

means for automatically sequentially dialing each additional one of said pre-recorded telephone numbers to said DID trunk after sending a hookswitch flash signal until detecting that said person has answered at one of said pre-recorded telephone numbers.

2. Automatic person-following system according to claim 1 wherein said switching machine is a digital switching machine, and said DID trunk is connected with a terminal of said digital switching machine, said terminal operative in pulse code modulation format.

3. Automatic person-following system according to claim 2, further including a digital sound processing module operative for digitally processing sounds in a digital format compatible with said terminal.

4. Automatic person-following system according to claim 3, wherein said digital format is a D-carrier format.

5. Automatic person-following system according to claim 4, wherein said digital sound processing module includes means for digitally processing digital sound signals representing sounds including at least one of dial tone, ringback tone, busy tone, human voice, recorded voice and dual-tone multi-frequency dialing tones.

6. Automatic person-following system according to claim 3, wherein said pulse code modulation format is composed of a plurality of pulse frames, each frame including eight bits representing a binary coded sample of said sounds.

7. Automatic person-following system according to claim 6, wherein said pulse code modulation format includes signaling bits enmeshed in said frames.

8. Automatic person-following system according to claim 7 wherein signaling bits represent one of on-hook and off-hook condition of said hookswitch flash.

9. Automatic person-following system according to claim 3, wherein said pulse code modulation format includes companding of said sound.

10. Automatic person-following system according to claim 8, wherein said hookswitch flash is equal to a timed absence of said signaling bit.

11. Automatic person-following system according to claim 3, further including a digital computer operative for digitally communicating with said sound processing module.

12. Automatic person-following system according to claim 11, wherein said digital computer includes storage means for storing numbers and sounds in retrievable format.

13. Automatic person-following system according to claim 12, wherein said digital computer includes means for presenting said numbers and sounds in response to an interrupt signal from said digital module.

14. Automatic person-following system according to claim 12, wherein said numbers and sounds are in the form of records, each record having an address, and storage means for storing said pre-recorded message, said incoming message and said pre-recorded telephone number.

15. Automatic person-following system according to claim 14 wherein said pre-recorded telephone number is a called number.

16. Automatic person-following system according to claim 1, wherein said pre-recorded message includes at least a greeting and a voice directory.