Method and device for turn number systems

• US 6,059,184 A
• Filed: 02/11/1998
• Issued: 05/09/2000
• Est. Priority Date: 07/10/1995
• Status: Expired due to Term

• Current Assignee: Abbela Eektronick AB
• Original Assignee: Abbela Eektronick AB
• Inventors: Ahlstrom, Bengt, Jarder, Lars
• Primary Examiner(s): Hajec, Donald
• Assistant Examiner(s): FUREMAN, JARED
• Application Number:
  US08/983,350
• Time in Patent Office: 818 Days
• Field of Search: 235/375, 235/379, 235/380, 235/382, 235/385, 235/384, 235/487, 235/492, 235/493, 902/4, 902/5, 902/26, 902/27
• US Class Current: 235/375
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G07C 11/00 Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
• CPC Class Codes: G07C 2011/04 related to queuing systems

Abstract

A method for a queue number system for serving customers at least at one service position is provided in which customers obtain a queue number, select a service type using a selector unit, and are thereby given a queue number from a particular queue number series for the type of service selected. The dispensed queue numbers are registered and the customers are summoned by an information unit when they are to be served, preferably in queue number order. A customer whom one wishes to identify and/or give priority to within the queue number system is provided with an individual code which is supplied to a central unit included in the queue number system when the customer is allotted a queue number so that a customer is, to the desired extent, identified and/or given priority. That customer'"'"'s specific information, including the code, is stored in a customer data unit and is transferred to the desired extent to the service position to which the customer is directed.

Claims

1. A method of operating a queue number system for serving customers at at least one service position, using a queue number selection unit, a central unit, a customer data unit, an information unit, and a customer data retrieval unit at the at least one service position, said method comprising the steps of automatically:

(a) using the queue number selection unit, assigning queue numbers to customers to be served;

(b) registering the queue numbers in the central unit;

(c) using the information unit, generally summoning customers to the at least one service position by consecutive queue number assigned by the queue number selection unit;

(d) for a customer intended to be given priority in being summoned to the at least one service position, initially identifying the customer as a priority customer;

(e) using the central unit and the information unit, summoning the priority customer identified in step (d) to the at least one service position out of the general summoning sequence of step (c); and

(f) transferring information about the priority customer from the customer data unit to the customer data retrieval unit at the service position to which the priority customer is summoned.

2. A method as recited in claim 1 wherein step (d) is practiced by the priority customer moving a portable readable information carrier into operative association with the queue number selection unit, and the queue number selection unit reading information on the portable readable information carrier and supplying that information to the central unit.

3. A method as recited in claim 2 wherein step (f) is practiced by transferring individualized identification information about the priority customer, so that the priority customer can be identified at the service position to which the priority customer is summoned.

4. A method as recited in claim 3 wherein step (f) is further practiced by transferring at least one of a picture of the priority customer and the signature of the priority customer.

5. A method as recited in claim 3 wherein the queue numbering system is connected to a computer system of a bank, the customer data unit containing account and related information about customers;

and wherein at least one of steps (c) and (e) is practiced to transfer account and related information about a customer to the service position to which a customer is summoned.

6. A method as recited in claim 3 wherein the queue numbering system is connected to a computer system of a bank, the customer data unit containing account and related information about priority customers;

and wherein step (e) is practiced to transfer account and related information about a priority customer to the service position to which a customer is summoned when the priority customer is summoned to the service position.

7. A method as recited in claim 1 wherein step (f) is practiced by transferring individualized identification information about the priority customer, so that the priority customer can be identified at the service position to which the priority customer is summoned.

8. A method as recited in claim 7 wherein step (f) is further practiced by transferring at least one of a picture of the priority customer and the signature of the priority customer.

9. A method as recited in claim 7 wherein the queue numbering system is connected to a computer system of a bank, the customer data unit containing account and related information about customers;

and wherein at least one of steps (c) and (e) is practiced to transfer account and related information about a customer to the service position to which a customer is summoned.

10. A method as recited in claim 7 wherein the queue numbering system is connected to a computer system of a bank, the customer data unit containing account and related information about priority customers;

and wherein step (e) is practiced to transfer account and related information about a priority customer to the service position to which a customer is summoned when the priority customer is summoned to the service position.

11. A method as recited in claim 1 wherein the queue numbering system is connected to a computer system of a bank, the customer data unit containing account and related information about priority customers;

and wherein step (e) is practiced to transfer account and related information about a priority customer to the service position to which a customer is summoned when the priority customer is summoned to the service position.

12. A method as recited in claim 1 wherein step (a) is practiced so that the queue number selection unit issues a queue ticket to a customer activating the queue number selection unit.

13. A method as recited in claim 1 wherein step (f) is practiced automatically in response to the summoning of step (e).

14. A method as recited in claim 13 wherein step (d) is practiced by the priority customer moving a portable readable information carrier into operative association with the selection unit, and the selection unit reading information on the portable readable information carrier and supplying that information to the central unit.

15. A device for operating a queue number system for serving customers at at least one service position, comprising:

a queue number selection unit which assigns queue numbers to customers to be served;

a central unit which registers the queue numbers;

a customer data unit containing information about customers;

an information unit for generally summoning customers to the at least one service position by consecutive queue number assigned by the queue number selection unit;

a customer data retrieval unit at the at least one service position;

for a customer intended to be given priority in being summoned to the at least one service position, means for initially identifying the customer as a priority customer;

the central unit, the customer data unit, the means for initially identifying a customer as a priority customer, and the information unit interconnected to provide for summoning a priority customer, identified by the means for initially identifying the customer as a priority customer, to the at least one service position out of the general summoning sequence provided by the information unit; and

the customer data unit and the customer data retrieval unit interconnected to effect transfer of information about the priority customer from the customer data unit to the customer data retrieval unit at the service position to which the priority customer is summoned.

16. A device as recited in claim 15 wherein the customer data retrieval unit comprises a computer terminal connected to a bank computer system.

17. A device as recited in claim 16 wherein the customer data unit contains picture or signature data about the priority customer, and wherein the customer data unit and the customer data retrieval unit are interconnected to effect transfer of picture or signature data about the priority customer from the customer data unit to the customer data retrieval unit at the service position to which the priority customer is summoned.

18. A device as recited in claim 15 wherein the means for initially identifying the customer as a priority customer comprises a portable individual information carrier reader associated with said queue number selection unit, and connected to said central unit.

19. A device as recited in claim 18 wherein said selection unit issues a queue ticket in response to activation thereof.

20. A method of serving bank customers at at least one service position, using a selection unit, a central unit, a customer data unit, an information unit, and a customer data retrieval unit at the at least one service position, said method comprising the steps of:

(a) allowing a priority bank customer to move a portable readable information carrier into operative association with the selection unit to identify the customer as a priority customer;

(b) reading information on the portable readable information carrier with the selection unit and supplying that information to the central unit;

(c) summoning the priority bank customer identified in step (a) to the at least one service position using the central unit and the information unit; and

(d) transferring individualized identification information about the priority bank customer, including at least one of a picture of the priority customer and the signature of the priority customer, so that the priority customer can be identified at the service position, as well as account information, from the customer data unit to the customer data retrieval unit at the service position to which the priority bank customer is summoned.