Method and apparatus for providing subscriber services to a telephone

• US 6,061,439 A
• Filed: 03/27/1997
• Issued: 05/09/2000
• Est. Priority Date: 03/27/1997
• Status: Expired due to Term

• Current Assignee: RPX Clearinghouse LLC (RPX Corporation)
• Original Assignee: Nortel Networks Corporation
• Inventors: Smith, Anthony Hamilton, Bleile, Leonard George
• Primary Examiner(s): SMITH, CREIGHTON H
• Application Number:
  US08/826,171
• Time in Patent Office: 1,139 Days
• Field of Search: 379/201, 379/211, 379/212, 379/215, 379/157
• US Class Current: 379/201.04
• CPC Class Codes: H04M 3/4228 in networks
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13056 Routines, finite state machines
• CPC Class Codes: H04Q 2213/13096 Digital apparatus individually associated with a subscriber line, digital line circuits
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13106 Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile
• CPC Class Codes: H04Q 2213/13199 Modem, modulation
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/13216 Code signals, frame structure
• CPC Class Codes: H04Q 2213/13405 Dual frequency signaling, DTMF
• CPC Class Codes: H04Q 3/0016 Arrangements providing connection between exchanges

Abstract

A method and apparatus for obtaining subscriber services available from a service provider, in a telephone in communication with the service provider. The method includes the step of receiving a subscriber services message at the telephone, where the subscriber services message includes a feature identifier for identifying at least one of a plurality of features available in the telephone and a feature controller for controlling whether or not the feature is to be enabled at the telephone. The method further includes the steps of displaying at the telephone a display message including an indication of features enabled at the telephone and transmitting to the service provider a feature request code associated with an enabled feature selected by a user of the telephone, the subscriber services request identifying to the service provider a request for the enabled feature selected by the user. The enabled feature is then provided to the telephone by the central office.

Claims

1. A method of enabling features preprogrammed into a telephony device operable to communicate with a service provider, the method comprising:

a) receiving a subscriber services message at said telephony device, said subscriber services message including a feature controller;

b) enabling at least one feature preprogrammed into said telephony device in response to said feature controller.

2. A method as claimed in claim 1 wherein receiving includes receiving a feature identification code.

3. A method as claimed in claim 2 wherein receiving includes receiving a feature controller code.

4. A method as claimed in claim 1 further including receiving and storing a feature request code.

5. A method as claimed in claim 1 further including displaying a respective indication for each enabled feature at said telephone.

6. A method as claimed in claim 5 further including successively displaying a respective indication of each enabled feature.

7. A method as claimed in claim 6 wherein receiving includes receiving and storing a name of a feature to be enabled at said telephone.

8. A method as claimed in claim 7 further including displaying on said display respective names of enabled features.

9. A method as claimed in claim 8 further including successively displaying on said display respective names of enabled features.

10. A method as claimed in claim 1 further including associating with at least one enabled feature an indication of a related enabled feature.

11. A method as claimed in claim 10 further including displaying an indication of said related enabled feature after displaying an indication of said at least one feature.

12. A method as claimed in claim 1 wherein receiving includes receiving a list position code.

13. A method as claimed in claim 12 further including displaying indications of said enabled features in an order determined by said list position code.

14. A method as claimed in claim 1 further including receiving a customer premises equipment alerting signal prior to receiving said subscriber services message, and transmitting to said service provider a Dual Tone Multi-Frequency signal.

15. A method as claimed in claim 14 wherein said Dual Tone Multi-Frequency signal has a distinguishing component for distinguishing said Dual Tone Multi-Frequency signal from a conventional analog display services interface acknowledgement signal.

16. A method as claimed in claim 15 wherein said distinguishing component includes the character "D".

17. A method as claimed in claim 3 further including receiving from a user an indication of a selected feature.

18. A method as claimed in claim 17 further including:

a) responding to said indication of a selected feature, by locating in memory a feature identification code corresponding to said selected feature; and

b) transmitting a feature indicator to said service provider when a corresponding feature controller code is active, said feature indicator identifying to said service provider a request from said user for said selected feature.

19. A method as claimed in claim 18 further including rendering active a feature indicator associated with said selected feature.

20. A method as claimed in claim 19 further including copying said feature identification code and its associated feature controller code and its associated feature indicator to a feature buffer.

21. A method as claimed in claim 20 wherein receiving includes receiving and storing a feature name of a feature to be enabled at said telephone.

22. A method as claimed in claim 21 further including locating said feature name in memory and copying said feature name to said feature buffer.

23. A method as claimed in claim 20 further including associating with at least one of said enabled features an indication of a related enabled feature.

24. A method as claimed in claim 23 further including locating in memory said indication of a related enabled feature and copying said indication of a related enabled feature to said feature buffer.

25. A method as claimed in claim 24 wherein receiving includes receiving and storing said indication of a related enabled feature.

26. A method as claimed in claim 1 further including detecting when power is applied to said telephone after having no power supplied, and displaying at said telephone a power up prompt.

27. A method as claimed in claim 26 further including retrieving said power-up prompt from non-volatile memory.

28. A method as claimed in claim 1 further including detecting whether or not a handset of said telephone is connected to a base of said telephone and displaying an idle prompt when said handset is connected to said base.

29. A method as claimed in claim 28 wherein receiving includes receiving said idle prompt.

30. A method as claimed in claim 1 further including receiving and displaying a sequence of user input data to be transmitted from said telephone to said service provider.

31. A method as claimed in claim 30 further including protecting said sequence of user input data from display by:

a) comparing an initial portion of said sequence of user input data with a reference sequence;

b) if said initial portion is not equal to said reference sequence, copying said initial portion to a display buffer;

c) if said initial portion and said reference sequence are equal and a control code associated with said reference sequence is active, copying no subsequent portion of said sequence of user input data to said display buffer;

d) if said initial portion and said reference sequence are not equal or said control code associated with said reference sequence is not active, copying said subsequent portion to said display buffer; and

e) displaying the contents of said display buffer.

32. A method as claimed in claim 31 further including producing said sequence of user input data in response to user input.

33. A method as claimed in claim 31 further including pre-programming said reference sequence into a reference sequence buffer.

34. A method as claimed in claim 33 further including producing said sequence of user input data in response to user input.

35. A method as claimed in claim 34 further including accumulating said sequence of user input data as said sequence of user input data is entered by said user to produce said initial portion of said sequence of user input data.

36. A method as claimed in claim 31 further including storing said sequence of user input data in a redial buffer and if said initial portion and said reference sequence are equal and said control code associated with said reference sequence is active, copying no subsequent portion of said sequence of user input data to said redial buffer.

37. An apparatus for enabling features preprogrammed into a telephony device operable to communicate with a service provider, the apparatus comprising:

a) a receiver for receiving a subscriber services message at said telephony device, said subscriber services message including a feature controller;

b) a microprocessor for enabling use of at least one preprogrammed feature in said telephony device in response to said feature controller.

38. An apparatus as claimed in claim 37 wherein said receiver is operable to receive a feature identification code.

39. An apparatus as claimed in claim 38 wherein said receiver is operable to receive a feature controller code.

40. An apparatus as claimed in claim 39 wherein said receiver is operable to receive said feature controller code and wherein said memory is operable to store said feature controller code.

41. An apparatus as claimed in claim 37 wherein said display is operable to display a respective indication for each enabled feature at said telephone.

42. An apparatus as claimed in claim 41 wherein said display is operable to successively display a respective indication of each enabled feature.

43. An apparatus as claimed in claim 42 wherein said receiver is operable to receive a name of a feature to be enabled at said telephone and wherein said memory is operable to store said name of a feature.

44. An apparatus as claimed in claim 43 wherein said microprocessor is programmed to direct said display to display respective names of said enabled features.

45. An apparatus as claimed in claim 44 wherein said microprocessor is programmed to direct said display to successively display respective names of said enabled features.

46. An apparatus as claimed in claim 37 wherein said microprocessor is programmed to associate with at least one of said enabled features an indication of a related enabled feature.

47. An apparatus as claimed in claim 46 wherein said microprocessor is programmed to direct said display to display an indication of said related enabled feature after displaying said at least one of said enabled features.

48. An apparatus as claimed in claim 37 wherein said receiver is operable to receive a list position code.

49. An apparatus as claimed in claim 48 wherein said microprocessor is programmed to display indications of said enabled features in an order determined by said list position code.

50. An apparatus as claimed in claim 49 wherein said microprocessor is programmed to receive from a user an indication of a selected feature.

51. An apparatus as claimed in claim 50 further including a transmitter for transmitting to said service provider a feature indicator identifying to said service provider a request for said selected feature, and wherein said microprocessor is programmed to respond to said indication of a selected feature by locating a feature identification code corresponding to said selected feature and initiate transmitting when a corresponding feature controller code is active.

52. An apparatus as claimed in claim 51 wherein said microprocessor is programmed to direct said display to render active an indicator associated with said selected feature.

53. An apparatus as claimed in claim 52 wherein said receiver is operable to receive a feature name of a feature to be enabled at said telephone and wherein said microprocessor is programmed to store said feature name in memory.

54. An apparatus as claimed in claim 53 wherein said microprocessor is programmed to locate in memory said feature name and copy said feature name to a feature buffer.

55. An apparatus as claimed in claim 37 wherein said receiver is operable to receive an indication of a related enabled feature and further including a microprocessor programmed to store said indication of a related feature in memory.

56. An apparatus as claimed in claim 37 wherein said microprocessor is programmed to detect when power is applied to said telephone after having no power supplied, and to direct said display to display a power up prompt.

57. An apparatus as claimed in claim 56 further including non-volatile memory and wherein said microprocessor is programmed to retrieve said power-up prompt from said non-volatile memory.

58. An apparatus as claimed in claim 37 further including a detector for detecting whether or not a handset of said telephone is connected to a base of said telephone and if so, providing an idle signal to said microprocessor and wherein said microprocessor is programmed to direct said display to display an idle prompt in response to said idle signal.

59. An apparatus as claimed in claim 58 wherein said receiver is operable to receive said idle prompt and wherein said microprocessor is programmed to store said idle prompt.

60. An apparatus as claimed in claim 37 further including a user input device for receiving and displaying a sequence of user input data to be transmitted from said telephone to said service provider.

61. An apparatus as claimed in claim 60 further including a display buffer and wherein, said microprocessor is programmed to protect said sequence of user input data from display by:

a) comparing an initial portion of said sequence of user input data with a reference sequence

b) if said initial portion is not equal to said reference sequence, copying said initial portion to said display buffer;

c) if said initial portion and said reference sequence are equal and a control code associated with said reference sequence is active, copying no subsequent portion of said sequence of user input data to said display buffer;

d) if said initial portion and said reference sequence are not equal or said control code associated with said reference sequence is not active, copying said subsequent portion to said display buffer; and

e) directing said display to display the contents of said display buffer.

62. An apparatus as claimed in claim 61 wherein said user input device includes a keypad for producing said sequence of user input data in response to user input.

63. An apparatus as claimed in claim 61 further including a reference sequence buffer and wherein said microprocessor is programmed to pre-program said reference sequence into said reference sequence buffer.

64. An apparatus as claimed in claim 63 further including an accumulator for accumulating said sequence of user input data as said sequence of user input data is entered by said user to produce said initial portion of said sequence of user input data.

65. An apparatus as claimed in claim 61 further including a redial buffer operable to store said sequence of user input data and wherein said microprocessor is programmed to protect said sequence of user input data from display by, if said initial portion and said reference sequence are equal and said control code associated with said reference sequence is active, copying no subsequent portion of said sequence of user input data to said redial buffer.

66. An apparatus as claimed in claim 37 further including a transmitter for transmitting to said service provider a feature request code associated with a preprogrammed feature selected by a user of said telephone, said feature request code identifying to said service provider a request to provide services cooperating with the preprogrammed feature selected by said user.

67. A method of requesting features available from a service provider, in a telephone in communication with said service provider, the method comprising:

a) receiving a subscriber services message at said telephone, said subscriber services message including;

i) a feature identifier for identifying at least one of a plurality of features available in said telephone;

ii) a feature controller for controlling whether or not said at least one feature is to be enabled at said telephone;

b) displaying at said telephone a display message including an indication of features enabled at said telephone;

c) transmitting to said service provider a feature indicator associated with an enabled feature selected by a user of said telephone, said feature indicator identifying to said service provider a request for said enabled feature selected by said user;

d) receiving and displaying a sequence of user input data to be transmitted from said telephone to said service provider; and

e) protecting said sequence of user input data from display by;

i) comparing an initial portion of said sequence of user input data with a reference sequence;

ii) if said initial portion is not equal to said reference sequence, copying said initial portion to a display buffer;

iii) if said initial portion and said reference sequence are equal and a control code associated with said reference sequence is active, copying no subsequent portion of said sequence of user input data to said display buffer;

iv) if said initial portion and said reference sequence are not equal or said control code associated with said reference sequence is not active, copying said subsequent portion to said display buffer; and

v) displaying the contents of said display buffer.

68. A method as claimed in claim 67 further including producing said sequence of user input data in response to user input.

69. A method as claimed in claim 67 further including pre-programming said reference sequence into a reference sequence buffer.

70. A method as claimed in claim 69 further including producing said sequence of user input data in response to user input.

71. A method as claimed in claim 70 further including accumulating said sequence of user input data as said data is entered by said user to produce said initial portion of said sequence of data.

72. A method as claimed in claim 67 further including storing said sequence of user input data in a redial buffer and if said initial portion and said reference sequence are equal and said control code associated with said reference sequence is active, copying no subsequent portion of said sequence of user input data to said redial buffer.

73. An apparatus for requesting features available from a service provider, in a telephone in communication with said service provider, the apparatus comprising:

a) a receiver for receiving a subscriber services message at said telephone, said subscriber services message including;

i) a feature identifier for identifying at least one of a plurality of features available in said telephone;

ii) a feature controller for controlling whether or not said at least one feature is to be enabled at said telephone;

b) a display for displaying at said telephone a display message including an indication of features enabled at said telephone;

c) a transmitter for transmitting to said service provider a feature indicator associated with an enabled feature selected by a user of said telephone, said feature indicator identifying to said service provider a request for said enabled feature selected by said user;

d) a user input device for receiving and displaying a sequence of user input data to be transmitted from said telephone to said service provider; and

e) a display buffer and microprocessor, said microprocessor being programmed to protect said sequence of user input data from display by;

i) comparing an initial portion of said sequence of data with a reference sequence;

ii) if said initial portion is not equal to said reference sequence, copying said initial portion to said display buffer;

iii) if said initial portion and said reference sequence are equal and a control code associated with said reference sequence is active, copying no subsequent portion of said input sequence input sequence data to said display buffer;

iv) if said initial portion and said reference sequence are not equal or said control code associated with said reference sequence is not active, copying said subsequent portion to said display buffer; and

v) directing said display to display the contents of said display buffer.

74. An apparatus as claimed in claim 73 wherein said user input device includes a keypad for producing said sequence of user input data in response to user input.

75. An apparatus as claimed in claim 73 further including a reference sequence buffer and wherein said microprocessor is programmed to pre-program said reference sequence into said reference sequence buffer.

76. An apparatus as claimed in claim 75 further including an accumulator for accumulating said sequence of user input data as said sequence of user input data is entered by said user to produce said initial portion of said sequence of user input data.

77. An apparatus as claimed in claim 73 further including a redial buffer and wherein said microprocessor is programmed to store said sequence of user input data in said redial buffer and if said initial portion and said reference sequence are equal and said control code associated with said reference sequence is active, to copy no subsequent portion of said sequence of user input data to said redial buffer.