Universal directory service

• US 6,065,016 A
• Filed: 08/06/1996
• Issued: 05/16/2000
• Est. Priority Date: 08/06/1996
• Status: Expired due to Term

• Current Assignee: AT&T Corporation (AT&T, Inc.)
• Original Assignee: AT&T Corporation (AT&T, Inc.)
• Inventors: Stuntebeck, Peter H., Bulfer, Andrew Frederick
• Primary Examiner(s): Amsbury, Wayne
• Assistant Examiner(s): PARDO, THUY N
• Application Number:
  US08/689,212
• Time in Patent Office: 1,379 Days
• Field of Search: 340/825.34, 348/17, 379/89, 379/201, 379/67, 379/88, 379/112, 379/114, 379/207, 379/308, 379/93, 379/266, 707/101, 707/200, 707/10, 707/102, 395/200.57, 395/187.01, 455/414
• US Class Current: 1/1
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface

Abstract

A universal directory service (UDS) provides the communication addresses of individuals associated with numerous different institutions, and can be accessed via more than one communication channel. A UDS server communicates with one or more data sources to provide directory information to a user. The UDS also provides supplemental information such as company name, logo, and specialty. The UDS can be accessed via numerous communication channels including the internet, on-line service providers, wireless devices, modem, dedicated access channels, voice access via an attendant, and voice access via a speech recognition and synthesis system.

Claims

1. A method of operating a directory service in order to provide directory information to a user of said directory service comprising the steps of:

providing a plurality of communications channels for accessing said directory service;

receiving identifying information relating to an individual via one of said communication channels;

searching at least two data sources using said identifying information in order to retrieve communication address information useful for contacting said individual, wherein said at least two data sources contain information relating to a plurality of individuals listed on the directory service, and said plurality of individuals are associated with different entities, and wherein at least one of said at least two data sources is maintained by an entity distinct from the entity providing said directory service; and

transmitting said communication address information useful for contacting said individual to the user via said one of said communication channels.

2. The method of claim 1 wherein said step of searching at least one data source comprises transmitting a query to at least one server.

3. The method of claim 2 wherein said step of transmitting a query to at least one server comprises transmitting a query to each of a local directory server, an on-line corporate server, a local database server, and a white pages server.

4. The method of claim 2 wherein said at least one server comprises a local directory server.

5. The method of claim 4 wherein said local directory server includes communication address information relating to the directory provider and institutions hosted by the directory provider.

6. The method of claim 2 wherein said at least one server comprises an on-line corporate server.

7. The method of claim 2 wherein said at least one server comprises a local database server.

8. The method of claim 2 wherein said at least one server comprises a white pages server.

9. The method of claim 1 further comprising, before said searching step, the step of processing said identifying information in order to identify at least one of a plurality of data sources as appropriate for searching, and wherein said searching step comprises:

searching said identified at least one of said plurality of data sources using said identifying information in order to retrieve communication address information useful contacting said individual.

10. The method of claim 1 further comprising the step of permitting said plurality of individuals listed on the directory service to update their communication address information.

11. The method of claim 1 wherein said different entities comprise corporations, institutions, individuals, and universities.

12. The method of claim 1 wherein said searching step further comprises retrieving supplemental information relating to said individual.

13. The method of claim 12 wherein said supplemental information comprises a type of business, a specialty, business hours, prices, an organizational chart, a map, and a logo.

14. The method of claim 1 wherein said a plurality of communication channels comprise an internet communication channel, an on-line service provider communication channel, a wireless communication channel, a dedicated communication channel, and an attendant communication channel, and a speech recognition and synthesis system communication channel.

15. A directory service for providing directory information to a user of said service comprising:

a server;

a plurality of communication channels for accessing said server; and

at least two data sources which communicate with said server, wherein at least one of said at least two data sources is maintained by an entity distinct from the entity providing the directory service, and which contain information relating to a plurality of individuals listed on the directory service, said plurality of individuals being associated with different entities, and wherein;

when identifying information relating to an individual is received by said server from the user via one of said plurality of communication channels, said server searches at least one of said at least two data sources using said identifying information in order to retrieve communication address information useful for contacting said individual, and then transmits said communication address information useful for contacting said individual to the user via said one of said communication channels.

16. The apparatus of claim 15 wherein said server searches at least one of said at least one data source by transmitting a query to at least one data server when identifying information is received by said server from the user via one of said plurality of communication channels.

17. The apparatus of claim 16 wherein said at least one data server comprises a local directory server.

18. The apparatus of claim 17 wherein said local directory server includes communication address information relating to the directory service provider and institutions hosted by the directory provider.

19. The apparatus of claim 16 wherein said at least one data server comprises a corporate on-line server.

20. The apparatus of claim 16 wherein said at least one data server comprises a local database server.

21. The apparatus of claim 16 wherein said at least one data server comprises a white pages server.

22. The apparatus of claim 16 wherein said server transmits a query to each of a local directory server, a corporate on-line server, a local database server, and a white pages server when identifying information is received by said server from the user via one of said plurality of communication channels.

23. The apparatus of claim 16 wherein said different entities comprise corporations, institutions, individuals, and universities.

24. The apparatus of claim 15 wherein said server retrieves from said at least one of said at least two data sources supplemental information with said communication address information.

25. The apparatus of claim 24 wherein said supplemental information comprises a type of business, a specialty, business hours, prices, an organizational chart, a map, and a logo.

26. The apparatus of claim 15 wherein said a plurality of communication channels comprises an internet communication channel, an on-line service provider communication channel, a wireless communication channel, a dedicated communication channel, and an attendant communication channel, and a speech recognition and synthesis system communication channel.

27. The apparatus of claim 15 wherein said at least one of said at least two data sources comprises a plurality of data servers, and wherein said server processes said identifying information in order to identify at least one of said plurality of data servers as appropriate for searching, and then searches said identified at least one of said plurality of data servers using said identifying information in order to retrieve communications address information useful for contacting said individual when identifying information is received by said server from the user via one of said plurality of communication channels.

28. The apparatus of claim 27 wherein said plurality of data servers comprise a local directory server, a plurality of on-line corporate servers, a local database server, and a white pages server.

30. The method of claim 28 wherein said steps of receiving and transmitting are accomplished via a computer network.

29. A method of operating a directory service in order to provide directory information to a user of said service comprising the steps of:

receiving a request from the user containing identifying information about an individual;

accessing at least two data sources, wherein at least one of said at least two data sources contains information relating to a plurality of individuals that is provided by an entity other than that providing the directory service;

searching said at least two data sources for communication address information useful for contacting said individual;

transmitting said communication address information to the user.

31. The method of claim 29 wherein said steps of receiving and transmitting are accomplished via wireless communication.

32. The method of claim 29 wherein said steps of receiving and transmitting are accomplished via a telephone connection to an attendant.

33. The method of claim 29 wherein said steps of receiving and transmitting are accomplished via a telephone connection to a speech recognition and synthesis system.

34. The method of claim 29 wherein said entity is a corporation, institution, individual, or university.