System for providing subscriber with access to a content area customized for the combination of subscriber's responses to topic prompt, subtopic prompt, and action prompt
First Claim
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1. A method for a subscriber to navigate a computer information service adapted to offer at least information retrieval, electronic mail, and chat services, comprising the steps of:
- providing a computer application program for prompting said subscriber and determining said subscriber'"'"'s responses;
prompting said subscriber to select one of a plurality of topics;
determining said subscriber'"'"'s response to said topic prompt;
prompting said subscriber to select one of a plurality of subtopics;
determining said subscriber'"'"'s response to said subtopic prompt;
prompting said subscriber to select one of a plurality of actions;
determining said subscriber'"'"'s response to said action prompt; and
providing said subscriber with access to a content area customized for the combination of said subscriber'"'"'s responses to said topic prompt, said subtopic prompt, and said action prompt to said computer application program.
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Abstract
A system for navigating an online information system is disclosed. Subscribers provide topic and action preferences to traverse to a customized content area in which related tasks may be completed. Customized content areas are reached after subscribers make three or fewer selections. Paths to customized content areas are similar for all combinations of topics and actions so subscribers learn quickly how to navigate to any area of the information service.
371 Citations
33 Claims
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1. A method for a subscriber to navigate a computer information service adapted to offer at least information retrieval, electronic mail, and chat services, comprising the steps of:
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providing a computer application program for prompting said subscriber and determining said subscriber'"'"'s responses; prompting said subscriber to select one of a plurality of topics; determining said subscriber'"'"'s response to said topic prompt; prompting said subscriber to select one of a plurality of subtopics; determining said subscriber'"'"'s response to said subtopic prompt; prompting said subscriber to select one of a plurality of actions; determining said subscriber'"'"'s response to said action prompt; and providing said subscriber with access to a content area customized for the combination of said subscriber'"'"'s responses to said topic prompt, said subtopic prompt, and said action prompt to said computer application program. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An online information service navigation system, said online information service adapted to offer at least information retrieval, electronic mail, and chat services, said system comprising:
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a graphical user interface on a subscriber'"'"'s computer for prompting a subscriber for a topic response, a subtopic response, and an action response; a connection between said subscriber'"'"'s computer and a host computer that is part of said online information service for transmitting and receiving packets; at least one request packet for communicating said subscriber'"'"'s topic response, subtopic response, and action response to said host computer, said request packet assembled and transmitted to said host computer by said subscriber'"'"'s computer; and at least one return packet assembled and transmitted by said host computer for providing said subscriber with access to a content area information customized for the combination of topic response, subtopic response, and actions response in said at least one request packet. - View Dependent Claims (13, 14, 15, 16, 17)
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18. A computer information service navigation system, comprising:
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a plurality of content areas, each of said content areas related to a topic, a subtopic, and an action; a selected topic, subtopic, and action; a content area based on said selected topic, subtopic, and action; and a display for presenting said content area to a computer user. - View Dependent Claims (19, 20, 21, 22)
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23. A system for navigating a computer information service adapted to offer at least information retrieval, electronic mail, and chat services, comprising:
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a plurality of content areas; a plurality of paths of equal length for traversing to said content areas; a plurality of icons for traversing one of said plurality of paths; means for selecting icons associated with one of said plurality of paths; and a display for presenting one of said plurality of content areas customized for the combination of said icon selections. - View Dependent Claims (24, 25, 26, 27)
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28. A product for enabling users to access content areas on a computer network, at least one content area adapted to offer electronic mail services and at least one content area adapted to offer chat services, said product comprising:
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a first entry selection point, including a navigational grid containing a plurality of rows and columns, wherein said rows define a first set of entry options and said columns define a second set of entry options; means for selecting one of said set of first entry options or one of said set of second entry options on said first entry selection point; and means for selecting one of said set of first entry options if one of said set of second entry options has been previously selected, or for selecting one of said set of second entry options if one of said set of first entry options has been previously selected on said first entry selection point. - View Dependent Claims (29, 30, 31, 32, 33)
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Specification