Outbound message personalization

• US 6,067,348 A
• Filed: 08/04/1998
• Issued: 05/23/2000
• Est. Priority Date: 08/04/1998
• Status: Expired due to Fees

• Current Assignee: Douglas S. Hibbeler
• Original Assignee: Universal Services, Inc. (Sodexo SA)
• Inventors: Hibbeler, Douglas S.
• Primary Examiner(s): Zele, Krista
• Assistant Examiner(s): Foster, Roland G.
• Application Number:
  US09/128,775
• Time in Patent Office: 658 Days
• Field of Search: 379/67.1, 379/88.16, 379/88.25, 379/88.27, 379/265, 379/69, 379/101.01, 379/71, 379/76, 704/10, 704/11
• US Class Current: 379/88.16
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A method and apparatus is described for outbound message personalization. A call list containing names and associated phone numbers are given as a starting point. A first or last name is compared to entries in a match table. If a match between names is found, then the index number corresponding to the entry is obtained. The index number is stored in the call list. When the message is ready to be delivered, the stored index number from the call list is retrieved and the stored-digital audio (as addressed by the index number) is converted to speech. Then an index number corresponding to a message body is used to retrieve and convert the message body into speech. In this manner, a personalized message can be created, wherein a large percentage of first names can be stored and used to personalize outbound messages.

Claims

1. An apparatus for creating a personalized message, comprising:

a storage area containing a plurality of personal greeting root name segments, with each personal greeting root name segment of said plurality of personal greeting root name segments being associated with a corresponding index number;

a call list containing recipient names of at least one recipient who is to receive said message;

a match table containing at least one recipient name and a corresponding index number that maps said recipient name to a personal greeting root name segment, wherein said index number corresponds to at least one recipient name;

a communication link for transmitting said personalized message; and

a message controller for processing said call list and forming said personalized message, and for transmitting said personalized message over said communication link, including means for retrieving an index number from said match table corresponding to a recipient name in said call list, retrieving the personal greeting root name segment associated with said index number from said storage area, and combining said personal greeting root name segment with a stored message body.

2. The apparatus of claim 1, wherein said plurality of personal greeting root name segments include a first name that can be matched to an intended recipient.

3. The apparatus of claim 1, wherein said plurality of personal greeting root name segments include a last name that can be matched to an intended recipient.

4. The apparatus of claim 1, wherein said plurality of personal greeting root name segments includes a generic greeting that can be used when no first or last name can be matched to an intended recipient.

5. The apparatus of claim 4, wherein said message body is contained within said storage area.

6. The apparatus of claim 5, wherein said storage area contains a plurality of said message bodies.

7. The apparatus of claim 4, wherein said storage area contains a group message.

8. The apparatus of claim 4, wherein said call list comprises a plurality of entries, with an entry further comprising a last name, a first name, a phone number, a first name index, and a last name index.

9. A method for personalizing a recorded audio message, comprising the steps of:

storing a plurality of personal greeting root name segment data representing audible greetings in a storage area in a predetermined order;

assigning a unique index number to each personal greeting root name segment of said plurality of personal greeting root name segment data;

acquiring a call recipient name from a call list;

matching said call recipient name to an identical name in a match table to acquire a unique index number corresponding to said call recipient name, said match table capable of containing a plurality of said call recipient names mapping to said unique index number and therefore mapping said call recipient name to a personal greeting root name segment corresponding to said unique index number;

recalling a personal greeting root name segment from said storage area using said unique index number; and

combining said personal greeting root name segment with a stored message body to form a personalized message.

10. The method of claim 9, wherein said call recipient name is a first name.

11. The method of claim 9, wherein said call recipient name is a last name.