Dialing using caller ID

• US 6,067,349 A
• Filed: 12/31/1997
• Issued: 05/23/2000
• Est. Priority Date: 12/31/1997
• Status: Expired due to Term

• Current Assignee: Estech Systems IP, LLC (Estech Systems, Inc.)
• Original Assignee: Estech Systems, Inc.
• Inventors: Hansen, Harold E. A. II, Suder, Eric G.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/002,205
• Time in Patent Office: 874 Days
• Field of Search: 379/67.1, 379/88.12, 379/88.19, 379/88.2, 379/88.21, 379/88.22, 379/88.27, 379/142, 379/355
• US Class Current: 379/88.19
• CPC Class Codes: H04M 1/27485 Appending a prefix to or inserting a pause into a dialling sequence
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/6505 storing speech in digital form

Abstract

A telephone and voice mail (voice processing) system, which is implemented using only a single processing system for controlling operation of both the telephone system and the voice mail system, permits a user to call back a party using caller ID data stored with a voice mail message left by the party calling into the system. This is accomplished by storing caller ID information associated with an incoming call along with the message placed by the incoming caller and stored within the mailbox associated with the called party. Additionally, the caller ID information may be used to create a speed dial list within the telephone and voice mail system for later use by the user. Such caller ID information may be retrieved from a voice mail message left by the calling party, or may be retrieved while conducting a conversation with the incoming call.

Claims

1. A method comprising the steps of:

receiving an incoming call from a calling party over a switched telephone network, wherein the incoming call includes caller ID information, wherein the caller ID information includes a telephone number of the calling party;

connecting the incoming call to a voice mailbox;

storing the caller ID information in association with the voice mailbox, wherein the voice mailbox is associated with a called party, and wherein the caller ID information is stored in association with a voice message left by the calling party for the called party in the voice mailbox; and

automatically dialing the telephone number at a request of the called party while the called party is listening to the voice message.

2. The method as recited in claim 1, wherein the caller ID information further includes an identity of the calling party.

3. The method as recited in claim 1, wherein the connecting step further includes the steps of:

receiving and decoding digits dialed by the calling party, wherein the digits are an extension number of the called party; and

connecting the incoming call to the voice mailbox when the called party does not answer the incoming call.

4. The method as recited in claim 1, wherein the dialing step further comprises the steps of:

retrieving the telephone number in response to a signal activated by the called party while the called party is listening to the voice message;

seizing an outside line coupled to the switched telephone network; and

automatically dialing the telephone number over the outside line.

5. The method as recited in claim 4, further comprising the steps of:

comparing the retrieved telephone number to a table of local telephone numbers; and

adding a "1" to the telephone number if the retrieved telephone number does not match an entry in the table.

6. The method as recited in claim 1, wherein the steps are performed in a telephone call/voice processing system.

7. The method as recited in claim 1, further comprising the step of:

transferring the caller ID information to a calling list accessible by a user.

8. The method as recited in claim 7, further comprising the steps of:

retrieving the caller ID information from the calling list at a request of the user; and

automatically dialing the calling party.

9. A method comprising the steps of:

receiving an incoming call from a calling party over a switched telephone network, wherein the incoming call includes caller ID information;

connecting the incoming call to a voice mailbox;

storing the caller ID information in association with the voice mailbox; and

transferring the caller ID information to a calling list accessible by a user, wherein the transferring step further comprises the step of;

indexing the caller ID information in the calling list in response to a signal activated by the user while the user is listening to a voice message left by the calling party in the voice mailbox.

10. The method as recited in claim 9, wherein the caller ID information includes a telephone number of the calling party and data identifying the calling party, and wherein the telephone number is indexed in the calling list as a function of the identifying data.

11. The method as recited in claim 10, further comprising the steps of:

retrieving the telephone number of the calling party from the calling list in response to the user selecting the calling party from the calling list; and

automatically dialing the calling party.

12. A telephone call/voice processing system comprising:

circuitry for coupling the system to a switched telephone network;

circuitry for receiving an incoming call from a calling party over the switched telephone network, wherein the incoming call includes caller ID information pertaining to the calling party, wherein the caller ID information includes a telephone number of the calling party;

circuitry for connecting the incoming call to a voice mailbox;

circuitry for storing the caller ID information in association with the voice mailbox, wherein the voice mailbox is associated with a telephone extension of a called party, and wherein the caller ID information is stored in association with a voice message left by the calling party for the called party in the voice mailbox associated with the telephone extension; and

circuitry for automatically dialing the telephone number at a request of the called party while the called party is listening to the voice message.

13. The system as recited in claim 12, wherein the caller ID information further includes an identity of the calling party.

14. The system as recited in claim 12, wherein the connecting circuitry further includes:

circuitry for receiving and decoding digits dialed by the calling party, wherein the digits pertain to the telephone extension of the called party; and

circuitry for connecting the incoming call to the voice mailbox when the called party does not answer the incoming call.

15. The system as recited in claim 12, wherein the dialing circuitry further comprises:

circuitry for retrieving the telephone number in response to a signal activated by the called party while the called party is listening to the voice message;

circuitry for seizing an outside line coupled to the switched telephone network; and

circuitry for automatically dialing the telephone number over the outside line.

16. The system as recited in claim 15, further comprising:

circuitry for comparing the retrieved telephone number to a table of local telephone numbers; and

circuitry for adding a "1" to the telephone number if the retrieved telephone number does not match an entry in the table.

17. The system as recited in claim 12, further comprising:

circuitry for transferring the caller ID information to a calling list accessible by a user.

18. The system as recited in claim 17, further comprising:

circuitry for retrieving the caller ID information from the calling list at a request of the user; and

circuitry for automatically dialing the calling party.

19. A telephone call/voice processing system comprising:

circuitry for coupling the system to a switched telephone network;

circuitry for receiving an incoming call from a calling party over the switched telephone network, wherein the incoming call includes caller ID information pertaining to the calling party;

circuitry for connecting the incoming call to a voice mailbox;

circuitry for storing the caller ID information in association with the voice mailbox;

circuitry for storing a voice message left by the calling party in the voice mailbox in association with the caller ID information; and

circuitry for automatically calling back the calling party at a request of a user while the user is listening to the voice message wherein the automatic call back uses the caller ID information to dial the calling party.

20. A telephone call/voice processing system comprising:

circuitry for coupling the system to a switched telephone network;

circuitry for receiving an incoming call from a calling party over the switched telephone network, wherein the incoming call includes caller ID information pertaining to the calling party;

circuitry for connecting the incoming call to a voice mailbox;

circuitry for storing the caller ID information in association with the voice mailbox; and

circuitry for transferring the caller ID information to a calling list accessible by a user, wherein the transferring circuitry further comprises;

circuitry for indexing the caller ID information in the calling list in response to a signal activated by the user while the user is listening to a voice message left by the calling party in the voice mailbox.

21. The system as recited in claim 20, wherein the caller ID information includes a telephone number of the calling party and data identifying the calling party, and wherein the telephone number is indexed in the calling list as a function of the identifying data.

22. The system as recited in claim 21, further comprising:

circuitry for retrieving the telephone number of the calling party from the calling list in response to the user selecting the calling party from the calling list; and

circuitry for automatically dialing the calling party.

23. In a telephone call/voice processing system, a method comprising the steps of:

receiving an incoming call that includes caller ID information; and

transferring the caller ID information; and

transferring the caller ID information to a calling list accessible by a user at an extension of the system wherein the transferring step further comprises the step of indexing the caller ID information in the calling list in response to a signal activated by the user while the user is communicating with the incoming call.

24. The method as recited in claim 23, further comprising the steps of:

retrieving the caller ID information from the calling list at a request of the user; and

automatically dialing the calling party.

25. The method as recited in claim 23, wherein the caller ID information includes a telephone number of a calling party initiating the incoming call and data identifying the calling party, and wherein the telephone number is indexed in the calling list as a function of the identifying data.

26. The method as recited in claim 25, further comprising the steps of:

retrieving the telephone number of the calling party from the calling list in response to the user selecting the calling party from the calling list; and

automatically dialing the calling party.

27. A telephone call/voice processing system comprising:

circuitry for receiving an incoming call that includes caller ID information; and

circuitry for transferring the caller ID information to a calling list accessible by a user at an extension of the system, wherein the transferring circuitry further comprises circuitry for indexing the caller ID information in the calling list in response to a signal activated by the user while the user is listening to a voice message left by the calling party in the voice mailbox.

28. The system as recited in claim 27, further comprising:

circuitry for retrieving the caller ID information from the calling list at a request of the user; and

circuitry for automatically dialing the calling party.

29. The system as recited in claim 27, wherein the caller ID information includes a telephone number of the calling party and data identifying the calling party, and wherein the telephone number is indexed in the calling list as a function of the identifying data.

30. The system as recited in claim 29, further comprising:

circuitry for retrieving the telephone number of the calling party from the calling list in response to the user selecting the calling party from the calling list; and

circuitry for automatically dialing the calling party.

31. The system as recited in claim 30, further comprising;

a telephone coupled to the system as the extension, wherein the telephone includes a means for the user to access the calling list;

circuitry for accessing the calling list in response to the user activating the means;

circuitry for permitting the user to access a particular telephone number indexed in the calling list; and

circuitry for automatically dialing the particular telephone number.