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Intranet voice over data operator service

  • US 6,069,891 A
  • Filed: 07/25/1997
  • Issued: 05/30/2000
  • Est. Priority Date: 07/25/1997
  • Status: Expired due to Term
First Claim
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1. A method for managing operator services, comprising the steps of:

  • converting a voice call between a public switched telephone network (PSTN) and a selected operator work station in an operator center local area network (LAN) into digital voice data;

    transmitting said voice data between said PSTN and said selected operator work station over a single digital data transmission line;

    transmitting caller data information and operator requests for caller data information between a data center LAN and said selected operator work station over said single digital data transmission line; and

    ,transmitting operator activity data for identifying an available operator between an operator registration server on said data center LAN and said selected operator work station over said single digital data transmission line.

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