Intranet voice over data operator service
First Claim
1. A method for managing operator services, comprising the steps of:
- converting a voice call between a public switched telephone network (PSTN) and a selected operator work station in an operator center local area network (LAN) into digital voice data;
transmitting said voice data between said PSTN and said selected operator work station over a single digital data transmission line;
transmitting caller data information and operator requests for caller data information between a data center LAN and said selected operator work station over said single digital data transmission line; and
,transmitting operator activity data for identifying an available operator between an operator registration server on said data center LAN and said selected operator work station over said single digital data transmission line.
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Accused Products
Abstract
A method for managing operator services comprises the steps of: converting a plurality of voice calls between a public switched telephone network (PSTN) and respective operator work stations in an operator service local area network (LAN) into digital voice data; respectively transmitting the voice data between the PSTN and the respective operator work stations over single digital data transmission lines; respectively transmitting requests for operator services data and operator services data between a data center LAN and respective ones of the operator work stations over the single digital data transmission lines; respectively transmitting operator activity data between an operator registration server on the data center LAN and respective ones of the operator work stations over the single digital data transmission lines; and, multiplexing and demultiplexing the voice data and at least one of the data requests, requested data and the activity data for simultaneous transmission over respective ones of the single digital data transmission lines.
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Citations
20 Claims
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1. A method for managing operator services, comprising the steps of:
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converting a voice call between a public switched telephone network (PSTN) and a selected operator work station in an operator center local area network (LAN) into digital voice data; transmitting said voice data between said PSTN and said selected operator work station over a single digital data transmission line; transmitting caller data information and operator requests for caller data information between a data center LAN and said selected operator work station over said single digital data transmission line; and
,transmitting operator activity data for identifying an available operator between an operator registration server on said data center LAN and said selected operator work station over said single digital data transmission line. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for managing operator services, comprising the steps of:
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converting a plurality of voice calls between a public switched telephone network (PSTN) and respective operator work stations in an operator center local area network (LAN) into digital voice data; respectively transmitting said voice data between said PSTN and said respective operator work stations over single digital data transmission lines; respectively transmitting requests for caller data information and caller data information between a data center LAN and respective ones of said operator work stations over said single digital data transmission lines; and
,respectively transmitting operator activity data for identifying an available operator between an operator registration server on said data center LAN and respective ones of said operator work stations over said single digital data transmission lines. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification