Apparatus and method for adding a subject line to voice mail messages

• US 6,069,940 A
• Filed: 09/19/1997
• Issued: 05/30/2000
• Est. Priority Date: 09/19/1997
• Status: Expired due to Term

• Current Assignee: Unify Inc. (Atos SE)
• Original Assignee: Siemens Information And Communication Networks, Inc. (Siemens AG)
• Inventors: Shaffer, Shmuel, Carleton, Ronald Robert, Beyda, William Joseph
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/933,786
• Time in Patent Office: 984 Days
• Field of Search: 379/88.01, 379/88.04, 379/88.07, 379/88.08, 379/88.22, 379/88.13, 379/88.12, 379/88.23, 379/88.24, 379/88.25, 379/88.27, 704/270, 704/275
• US Class Current: 379/88.04
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A system and method for organizing and accessing multi-media messages from a displayless interface (112a, 112b). According to one embodiment, voice recognition techniques are used to allow the user to identify and create a hierarchical organization (200) for stored messages.

Claims

1. A method for accessing messages in an interactive voice response system, comprising:

accessing a mailbox responsive to an identification command, said mailbox storing one or more undelivered messages, said one or more undelivered messages having stored voice subject messages associated therewith, said voice subject messages being derived from at least predetermined portions of said one or more undelivered messages;

receiving a voice subject message, said voice subject message potentially identifying a plurality of undelivered messages;

comparing said voice subject message with said stored voice subject messages corresponding to said undelivered messages; and

delivering a corresponding undelivered message responsive to said comparing.

2. A method according to claim 1, wherein said stored voice subject messages are derived from said predetermined portions of said undelivered voicemail messages by extracting predetermined keywords.

3. A method according to claim 1, wherein said stored voice subject messages are derived from entireties of said undelivered voicemail messages by extracting predetermined keywords.

4. A method according to claim 3, wherein said comparing comprises comparing voice parameters in said undelivered voicemail messages with voice parameters associated with said voice subject message.

5. A method according to claim 3, wherein said comparing includes text-converting said entireties of undelivered voicemail messages and said voice subject message.

6. A method according to claim 5, wherein said comparing includes comparing said text-converted entireties of undelivered voicemail messages with said voice subject message.

7. A method according to claim 2, wherein said comparing comprises comparing voice parameters in said predetermined portions of said undelivered voicemail messages with voice parameters associated with said voice subject message.

8. A method according to claim 2, wherein said comparing includes text-converting said stored voice subject messages and said voice subject message.

9. An interactive voice response system, comprising:

means for accessing a mailbox responsive to an identification command, said mailbox storing one or more undelivered messages, said one or more undelivered messages having stored voice subject messages associated therewith, said voice subject messages being derived from at least predetermined portions of said one or more undelivered messages;

means for receiving a voice subject message, said voice subject message potentially identifying a plurality of undelivered messages;

means coupled to said receiving means for comparing said voice subject message with said stored voice subject messages corresponding to said undelivered messages; and

means for delivering a corresponding undelivered message responsive to said comparing.

10. A system according to claim 9, wherein said stored voice subject messages are derived from said predetermined portions of said undelivered voicemail messages by extracting predetermined keywords.

11. A system according to claim 9, wherein said stored voice subject messages are derived from entireties of said undelivered voicemail messages by extracting predetermined keywords.

12. A system according to claim 11, wherein said comparing means comprises means for comparing voice parameters in said entireties of said undelivered voicemail messages with voice parameters associated with said voice subject message.

13. A system according to claim 11, wherein said comparing means includes means for text-converting said entireties of said undelivered voicemail messages and said voice subject message.

14. A system according to claim 13, wherein said comparing means includes means for comparing said text-converted entireties of said undelivered voicemail messages with said voice subject message.

15. A system according to claim 10, wherein said comparing means comprises means for comparing voice parameters in said predetermined portions of said undelivered voicemail messages with voice parameters associated with said voice subject message.

16. A system according to claim 10, wherein said comparing means includes means for text-converting said predetermined portions of said undelivered voicemail messages and said voice subject message.