Apparatus and method for adding a subject line to voice mail messages
First Claim
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1. A method for accessing messages in an interactive voice response system, comprising:
- accessing a mailbox responsive to an identification command, said mailbox storing one or more undelivered messages, said one or more undelivered messages having stored voice subject messages associated therewith, said voice subject messages being derived from at least predetermined portions of said one or more undelivered messages;
receiving a voice subject message, said voice subject message potentially identifying a plurality of undelivered messages;
comparing said voice subject message with said stored voice subject messages corresponding to said undelivered messages; and
delivering a corresponding undelivered message responsive to said comparing.
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Abstract
A system and method for organizing and accessing multi-media messages from a displayless interface (112a, 112b). According to one embodiment, voice recognition techniques are used to allow the user to identify and create a hierarchical organization (200) for stored messages.
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Citations
16 Claims
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1. A method for accessing messages in an interactive voice response system, comprising:
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accessing a mailbox responsive to an identification command, said mailbox storing one or more undelivered messages, said one or more undelivered messages having stored voice subject messages associated therewith, said voice subject messages being derived from at least predetermined portions of said one or more undelivered messages; receiving a voice subject message, said voice subject message potentially identifying a plurality of undelivered messages; comparing said voice subject message with said stored voice subject messages corresponding to said undelivered messages; and delivering a corresponding undelivered message responsive to said comparing. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. An interactive voice response system, comprising:
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means for accessing a mailbox responsive to an identification command, said mailbox storing one or more undelivered messages, said one or more undelivered messages having stored voice subject messages associated therewith, said voice subject messages being derived from at least predetermined portions of said one or more undelivered messages; means for receiving a voice subject message, said voice subject message potentially identifying a plurality of undelivered messages; means coupled to said receiving means for comparing said voice subject message with said stored voice subject messages corresponding to said undelivered messages; and means for delivering a corresponding undelivered message responsive to said comparing. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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Specification