Telecommunications system for providing a calling party control service

• US 6,069,946 A
• Filed: 12/02/1997
• Issued: 05/30/2000
• Est. Priority Date: 12/02/1997
• Status: Expired due to Term

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Lieuwen, Daniel Francis
• Primary Examiner(s): Zele, Krista
• Assistant Examiner(s): BUI, BING Q
• Application Number:
  US08/982,684
• Time in Patent Office: 910 Days
• Field of Search: 379/21-211, 379/219, 379/220, 379/114, 379/204, 379/201, 379/88.01, 379/93.23
• US Class Current: 379/211.01
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04Q 2213/1307 Call setup
• CPC Class Codes: H04Q 2213/13091 CLI, identification of calling line
• CPC Class Codes: H04Q 2213/13095 PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13204 Protocols
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13383 Hierarchy of switches, main and subexchange, e.g. satellite exchange
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A technique for providing calling party definition and control of the contact information and sequencing used to reach a particular called party. The calling party specifies a set of communications devices along with their respective contact numbers for use in contacting a particular called party. Thereafter, for example, a telecommunications service provider will attempt to locate the called party in accordance with the designated set of devices and respective contact numbers so designated by the calling party. Advantageously, the technique provides a significant amount of increased control to the calling party in defining and controlling the sequence in which attempts are made to reach a particular called party.

Claims

1. A method for use by a telecommunications service provider in offering a telecommunications service for establishing a contact between a calling party and a called party over a communications network, the method comprising the steps of:

initiating the contact to the called party by the calling party via the telecommunications service;

collecting, in response to the initiated contact, information input directly from the calling party which is related to the called party, the collected information being independent from any information originating from the telecommunications service provider in the service offering and including information regarding a plurality of communications devices associated with the called party and a plurality of contact numbers, each one of the plurality of contact numbers corresponding to at least one communications device of the plurality of communications devices; and

establishing the contact between the calling party and the called party by extending a call through the communications network as a function of the information collected from the calling party.

2. The method of claim 1 further comprising the step of:

storing the information in a database in the form of a calling party sequence control record.

3. The method of claim 2 further comprising the steps of:

providing the calling party with a personal identification number and updating the calling party sequence control record to contain the personal identification number;

querying the calling party to input the personal identification number;

,

in response to receiving the personal identification number, retrieving the calling party sequence control record which contains the personal identification number from the database; and

modifying the retrieved calling party sequence control record as a function of inputs received from the calling party.

4. The method of claim 3 wherein the querying the calling party step occurs upon each access to the service by the calling party.

5. The method of claim 2 wherein the collecting the information step further includes the step of:

providing the calling party with access to at least one directory service for assisting the calling party in identifying the information.

6. The method of claim 3 wherein the service is accessed by the calling party using a toll-free telephone number.

7. The method of claim 1 wherein the information collected from the calling party includes a priority associated with particular ones of the communications devices such that the telecommunications service provider attempts to extend the call to the called party in accordance with the priority associated with the particular ones of the communications devices.

14. The method of claim 1 or 8 wherein at least one of the communications devices is a communications device selected from the group:

wired telephone, cellular telephone, facsimile machine, personal computer and paging device.

8. A method for use by a telecommunications service provider in offering a telecommunications service, the method comprising the steps of:

receiving a request from a calling party for access to the telecommunications service, the telecommunications service providing the calling party with the ability to contact a called party as a function of contact information input directly by the calling party and which is independent from any information originating from the telecommunications service;

routing, in response to the received request the request from the calling party to the telecommunications service;

transmitting a series of queries from the telecommunications service to the calling party, at least one query requesting from the calling party a designation of the contact information for use in contacting the called party, the contact information including information regarding a plurality of communications devices and a plurality of contact numbers, each one of the plurality of contact numbers corresponding to a respective one communications device of the plurality of communications devices;

receiving the designation of the contact information from the calling party; and

in response to the designated contact information received from the calling party, contacting the called party as a function of the designated contact information.

9. The method of claim 8 wherein the contacting the called party step includes the further steps of:

extending a first call through a communications network to a first one of the plurality of contact numbers; and

monitoring the extending the first call step and determining whether the first call has been completed between the calling party and the called party, and if the not completed, extending a second call to the called party to a second one of the plurality of contact numbers.

10. The method of claim 9 further comprising the step of:

storing the designated information received from the calling party in a calling party sequence control record.

11. The method of claim 10 comprising the further steps of:

providing the calling party with a personal identification number and updating the calling party sequence control record to contain the personal identification number;

querying the calling party to input the personal identification number;

in response to receiving the personal identification number, retrieving the calling party sequence control record containing the personal identification number from the database; and

modifying the retrieved calling party sequence control record as a function of inputs received from the calling party.

12. The method of claim 9 wherein the request for access to the telecommunications service from the calling party is made by placing a toll-free telephone call to the telecommunications service.

13. The method of claim 10 wherein the calling party sequence control record includes billing information for use by the telecommunications service provider in creating a billing record for the first call or the second call extended through the communications network.

15. The method of claim 8 wherein the contacting the called party step includes the further step of:

extending a plurality of calls through a communications network, each call of the plurality of calls being extended to a particular one of the plurality of communications devices at its respective contact number.

16. The method of claim 15 wherein a predefined period of time is exhausted prior to extending the each call of the plurality of calls through the communications network.

17. A method for use by a telecommunications carrier, the method comprising the steps of:

establishing a communication between a particular calling party of a plurality of calling parties with a service offered by the telecommunications carrier;

receiving, in response to the established communication, from the calling party, a designation of contact information which includes information regarding a plurality of communications devices and a plurality of contact numbers for use in contacting a particular called party of a plurality of called parties, each one of the plurality of contact numbers corresponding to at least one communications device of the plurality of communications devices, the designation of contact information being independent of any information originating from the telecommunication carrier in the offered service;

storing, in a particular one of a plurality of calling party sequence control records, the designation of the plurality of communications devices and the plurality of contact numbers received from the particular calling party;

retrieving, in response to input received from the particular calling party, the particular one calling party sequence control record of the plurality of sequence control records; and

extending a call through a communications network, in turn, to particular ones of the communications devices of the plurality of communications devices at their respective contact numbers as contained in the retrieved calling party sequence control record, until the call is completed to any of the particular ones of the communications devices.

18. The method of claim 17 further comprising the steps of:

querying the particular calling party for input of at least one additional communications device and associated contact number which is not contained in the retrieved calling party sequence control record; and

extending a call to the at least one additional communications device at the associated contact number.

19. The method of claim 18 wherein the service provided by the telecommunications carrier is accessed by the particular calling party using a toll-free number associated with the service.

20. The method of claim 18 wherein the input received from the particular calling party includes a personal identification number previously assigned by the telecommunications carrier to the particular calling party.

21. The method of claim 20 wherein the input received from the calling party is entered through a voice response made by the calling party to the service.

22. The method of claim 17 wherein during the extending the call step a predefined period of time is exhausted prior to extending the call to the next communications device.

23. The method of claim 22 where the designation of the plurality of communications and the plurality of contact numbers is made by the particular calling party using a touch-tone telephone.

24. The method of claim 17 wherein the telecommunications carrier provides the particular calling party with access to at least one directory service for assisting the particular calling party in identifying the plurality of contact numbers.

25. The method of claim 17 wherein at least one of the communications devices is a communications device selected from the group:

wired telephone, cellular telephone, facsimile machine, personal computer and paging device.