Method and apparatus for intelligently generating an error report in a radio communication system

• US 6,070,072 A
• Filed: 07/16/1997
• Issued: 05/30/2000
• Est. Priority Date: 07/16/1997
• Status: Expired due to Term

• Current Assignee: Google Technology Holdings LLC (Alphabet Inc.)
• Original Assignee: Motorola, Inc. (Motorola Solutions, Inc.)
• Inventors: Goldinger, Kimberly Ann, Dorenbosch, Jheroen Pieter
• Primary Examiner(s): Dorvil, Richemond
• Assistant Examiner(s): Lerner, Martin
• Application Number:
  US08/895,192
• Time in Patent Office: 1,049 Days
• Field of Search: 455/423, 455/424, 455/425, 379/201, 379/213, 379/88.05, 379/88.06, 379/88.19, 379/88.2, 379/27, 379/28, 379/32
• US Class Current: 455/423
• CPC Class Codes: H04M 3/08 Indicating faults in circuits or apparatus
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04W 88/185 Selective call encoders for paging networks, e.g. paging centre devices

Abstract

A processing system (210) in a fixed portion of a radio messaging system stores (302, 304) at least one of (a) a list of preferred error report formats corresponding to users of portable subscriber units (122), and (b) a record of error report formats that are likely to be preferred by message originators, a selection of a preferred format being dependent upon information available about the message originator. The processing system selects (404, 408, 412, 416) at least one format from at least one of the list and the record, based upon at least one of (c) knowledge about the error, and (d) knowledge about at least one of (e) the user, and (f) the message originator. In addition, the processing system controls a transmitter (206) to transmit (418) the at least one error report to at least one of the portable subscriber unit and the message originator in the at least one format selected.

Claims

1. A method of intelligently generating an error report, comprising in a fixed portion of a radio messaging system the steps of:

storing a list of preferred formats corresponding to users of portable subscriber units;

encountering an error that occurs while a message originator attempts to send a message to a message recipient selected from one of said users;

selecting, in response to said error, one of said preferred formats from said list, based upon knowledge about said error and said message recipient; and

transmitting said error report to said message recipient in said one of said preferred formats.

2. The method of claim 1, wherein the transmitting step comprises the step of

transmitting said error report such that said error report is different from another error report originally conveyed by one of said portable subscriber units to said message recipient in response to the error.

3. The method of claim 1, wherein the transmitting step comprises the step of

transmitting to said message recipient said error report such that said error report contains service locations proximate said message recipient, in response to the error resulting from an indication from said message recipient that service is needed.

4. The method of claim 1, wherein the selecting step comprises the step of choosing a format defining how said error report is delivered, said format selected from a group of formats consisting of a voice format and a displayed image format that can include any of characters, icons, and numbers.

5. The method of claim 1, wherein the selecting step comprises the step of choosing a format defining a content of said error report, said format selected from a group of formats consisting of a brief report and a verbose report.

6. The method of claim 1, wherein the selecting step comprises the step of choosing a format defining how said error report is delivered, said format selected from a group of formats consisting of a voice message recorded by the user and a selection of voice messages recorded by others.

7. The method of claim 1, further comprising the steps of:

storing a plurality of message originator formats corresponding to the users of the portable subscriber units, and

choosing one of said plurality of message originator formats, based upon knowledge about the error and said message originator, and

transmitting a message originator error report to said message originator in said one of said plurality of message originator formats.

8. The method of claim 7, wherein the choosing step comprises the step of further choosing said one of said plurality of message originator formats, based upon an Automatic Number Identification signal received from said message originator.

9. A controller in a fixed portion of a radio messaging system for intelligently generating an error report, the controller comprising:

a network interface for receiving a message;

a processing system coupled to the network interface for processing the message; and

an output interface coupled to the processing system for outputting the message,

wherein the processing system is programmed to;

store a list of preferred formats corresponding to users of portable subscriber units;

encounter an error that occurs while a message originator attempts to send a message to a message recipient selected from one of said users;

select, in response to said error, one of said preferred formats from said list, based upon knowledge about said error and said message recipient; and

transmit said error report to said message recipient in said one of said preferred formats.

10. The controller of claim 9, wherein the processing system is further programmed to transmit said error report such that said error report is different from another error report originally conveyed by one of said portable subscriber units to said message recipient in response to said error.

11. The controller of claim 9, wherein the processing system is further programmed to transmit to said message recipient said error report such that said error report contains service locations proximate said message recipient, in response to the error resulting from an indication from said message recipient that service is needed.

12. The controller of claim 9, wherein the processing system is further programmed to choose a format defining how said error report is delivered, said format selected from a group of formats consisting of a voice format and a displayed image format that can include any of characters, icons, and numbers.

13. The controller of claim 9, wherein the processing system is further programmed to choose a format defining a content of said error report, said format selected from a group of formats consisting of a brief report and a verbose report.

14. The controller of claim 9, wherein the processing system is further programmed to choose a format defining how said error report is delivered, said format selected from a group of formats consisting of a voice message recorded by the user and a selection of voice messages recorded by others.

15. The controller of claim 9, wherein the processing system is further programmed to:

store a plurality of message originator formats corresponding to the users of the portable subscriber units;

choose one of said plurality of message originator formats, based upon knowledge about the error and said message originator; and

transmit a message originator error report to said message originator in said one of said plurality of message originator formats.

16. The controller of claim 15, wherein the processing system is further programmed to choose said one of said plurality of message originator formats, based upon an Automatic Number Identification signal received from said message originator.