Integrated automated analysis and repair
First Claim
1. An integrated diagnosis, repair and invoicing system comprising:
- a technician terminal including means for displaying a plurality of inspection screens, means for inputting inspection results, and means for generating an inspection report;
a point-of-sale terminal coupled to the technician terminal, the point-of-sale terminal including means for generating a cost estimate report in response to the generation of the inspection report;
a printer coupled to the point-of-sale terminal for printing the cost estimate report; and
a database system coupled to the technician terminal and to the point-of-sale terminal, the data base system comprising;
a specifications database comprising specifications;
the technician terminal including means for comparing the specifications with the inspection results, and means for generating the inspection report in response to the means for comparing.
2 Assignments
0 Petitions
Accused Products
Abstract
An integrated highly automated analysis system employs a technician terminal for displaying a plurality of inspection screens, and for entering inspection results. The technician terminal generates an inspection report after the inspection results have been input. A point-of-sale terminal is used to generate a cost estimate report in response to the generation of the inspection report and also generates an invoice report. The system includes a plurality of databases, including an inspection guideline database, a specifications database (containing specifications), a customer/inspection database (containing prior inspection records), and a parts catalog database (containing part numbers and part costs).
133 Citations
19 Claims
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1. An integrated diagnosis, repair and invoicing system comprising:
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a technician terminal including means for displaying a plurality of inspection screens, means for inputting inspection results, and means for generating an inspection report; a point-of-sale terminal coupled to the technician terminal, the point-of-sale terminal including means for generating a cost estimate report in response to the generation of the inspection report; a printer coupled to the point-of-sale terminal for printing the cost estimate report; and a database system coupled to the technician terminal and to the point-of-sale terminal, the data base system comprising; a specifications database comprising specifications; the technician terminal including means for comparing the specifications with the inspection results, and means for generating the inspection report in response to the means for comparing. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. In an integrated diagnosis, repair and invoicing system, a method including:
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selecting a make and model of a system being inspected using a first computer system; retrieving a measurement/specification for the system being inspected, having been selected, from a measurements/specifications database; prompting a user of the first computer system to conduct an inspection of the system being inspected and to enter an inspection result into the first computer system; comparing the inspection result with the measurement/specification, having been retrieved, so as to determine whether the inspection result is outside a first prescribed tolerance of the measurement/specification, having been retrieved; generating an inspection report that indicates whether the inspection result is outside the first prescribed tolerance of the measurement/specification; communicating the inspection report to a second computer system; and generating, within the second computer system, a cost estimate report in the event the inspection result is outside the first prescribed tolerance of the measurement/specification, the cost estimate report indicating an expected cost of repair. - View Dependent Claims (16, 17, 18, 19)
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Specification