Method and apparatus for providing calling party control

• US 6,072,867 A
• Filed: 12/02/1997
• Issued: 06/06/2000
• Est. Priority Date: 12/02/1997
• Status: Expired due to Term

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Lieuwen, Daniel Francis
• Primary Examiner(s): Zele, Krista
• Assistant Examiner(s): BUI, BING Q
• Application Number:
  US08/982,685
• Time in Patent Office: 917 Days
• Field of Search: 379/114, 379/210, 379/211, 379/219, 379/220, 379/88.01, 379/93.23
• US Class Current: 379/220.01
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/46 Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
• CPC Class Codes: H04M 7/00 Arrangements for interconnection between switching centres
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A technique for calling party definition and control of the contact information and sequencing used to reach a particular called party. A method and apparatus are provided wherein the calling party specifies a set of communications devices along with their respective contact numbers for use in contacting a particular called party. Thereafter, attempts are made to locate the called party in accordance with the set of communications devices and respective contact numbers as designated by the calling party. Advantageously, a significant amount of increased control is provided to the calling party in defining and controlling the sequence in which attempts are made to reach a particular called party.

Claims

1. An apparatus for establishing a contact between a calling party and a called party over a communications network, the apparatus comprising:

an interactive system for collecting, in response to the calling party initiating the contact, information input directly from the calling party which is associated with the called party, the collected information being independent of any information originating from the interactive system and including information regarding at least a plurality of communications devices and a plurality of contact numbers, each tone of the plurality of contact numbers corresponding to at least one communications device of the plurality of communications devices; and

a communications channel for establishing the contact between the calling party and the called party by extending a call through the communications network as a function of the information collected from the calling party.

2. The apparatus of claim 1 further comprising:

a database for storing the information, the information stored in the form of a calling party sequence control record.

3. The apparatus of claim 2 wherein the interactive system updates the calling party sequence control record to contain a personal identification number assigned to the calling party.

4. The apparatus of claim 3 wherein the interactive system further queries the calling party to input the personal identification number, and in response to receiving the personal identification number, retrieves the calling party sequence control record which contains the personal identification number from the database and modifies the retrieved calling party sequence control record as a function of inputs received from the calling party.

5. The apparatus of claim 2 further comprising a connection to at least one directory service for assisting the calling party in identifying the information.

6. The apparatus of claim 3 wherein the apparatus is accessed by the calling party through the communications network using a toll-free telephone number.

7. The apparatus of claim 1 wherein the information collected from the calling party includes a priority associated with particular ones of the communications devices such that the extending the call through the communications network is performed as a function of the priority associated with the particular ones of the communications devices.

8. The apparatus of claim 1 wherein the communication channel is used to extend a plurality of calls through the communications network for establishing the contact, each call of the plurality of calls being extended to a particular one of the plurality of communications devices at its respective contact number.

9. The apparatus of claim 8 wherein a predefined period of time is exhausted prior to extending each call of the plurality of calls through the communications network.

16. The apparatus of claim 1 or 8 wherein at least one of the communications devices is a communications device selected from the group:

wired telephone, cellular telephone, facsimile machine, personal computer, and paging device.

10. An apparatus which routes a plurality of calls through a communications network, the apparatus providing the calling party with the ability to contact the called party using a plurality of communications devices and a plurality of contact numbers, the apparatus comprising:

a receiver for receiving a request from the calling party for contacting the called party as a function of contact information input directly by the calling party;

an interactive system for transmitting, in response to the received request, a series of queries to the calling party, at least one query requesting from the calling party a designation of the contact information for use in contacting the called party, the contact information being independent of any information originating from the interactive system and including information regarding the plurality of communications devices and the plurality of contact numbers, each one of the plurality of contact numbers corresponding to a respective one communications device of the plurality of communications devices, and receiving the designation of the information from the calling party; and

a communication channel across which a first call is extended through the communications network as a function of the designated contact information received from the calling party.

11. The apparatus of claim 10 wherein the first call is extended through the communications network to a first one of the plurality of contact numbers, the apparatus further comprising a monitor which monitors the extension of the first call to determine whether the first call has been completed between the calling party and the called party, and if the not completed, a second call is extended through the communications network to a second one of the plurality of contact numbers.

12. The apparatus of claim 11 further comprising:

a database for storing the designated information received from the calling party in a calling party sequence control record.

13. The apparatus of claim 12 wherein the interactive system provides the calling party with a personal identification number and updates the calling party sequence control record to contain the personal identification number.

14. The apparatus of claim 13 wherein the interactive system further queries the calling party to input the personal identification number, and in response to receiving the personal identification number, retrieves the calling party sequence control record containing the personal identification number from the database, and modifies the retrieved calling party sequence control record as a function of inputs received from the calling party.

15. The apparatus of claim 12 wherein the calling party sequence control record includes billing information for use by the apparatus in creating a billing record for the first call or the second call extended through the communications network.

17. Communications equipment used for routing calls, the communications equipment comprising:

means for receiving, directly from a particular calling party of a plurality of calling parties, a designation of contact information, the contact information being independent of any information originating from the communications equipment and including information regarding a plurality of communications devices and a plurality of contact numbers for use in contacting a particular called party of a plurality of called parties, each one of the plurality of contact numbers corresponding to at least one communications device of the plurality of communications devices;

means for storing, in a particular one of a plurality of calling party sequence control records, the designation of the plurality of communications devices and the plurality of contact numbers received from the particular calling party;

means for retrieving, in response to input received from the particular calling party, the particular one calling party sequence control record of the plurality of sequence control records; and

means for extending a call through a communications network, in turn, to particular ones of the communications devices of the plurality of communications devices at their respective contact numbers as contained in the retrieved calling party sequence control record, until the call is completed between the calling party and the called party.

18. The apparatus of claim 17 further comprising:

means for querying the particular calling party for input of at least one additional communications device and associated contact number which is not contained in the retrieved calling party sequence control record such that the means for extending the call extends the call to the at least one additional communications device at the associated contact number.

19. The apparatus of claim 18 wherein the means for extending the call extends the call through the communications network to the particular ones of the communications devices as a function of a priority associated with the particular ones of the communications devices.

20. The apparatus of claim 18 wherein the input received from the particular calling party includes a personal identification number assigned to the particular calling party.

21. The apparatus of claim 20 wherein the input received from the calling party is entered through a voice response made by the particular calling party.

22. The apparatus of claim 17 wherein the means for extending the call waits for a predefined period of time to be exhausted prior to extending the call to the next communications device.

23. The apparatus of claim 22 wherein the designation of the plurality of communications devices and the plurality of contact numbers is made by the particular calling party using a touch-tone telephone.

24. The apparatus of claim 17 wherein the means for receiving provides the particular calling party with access to at least one directory service for assisting the particular calling party in identifying the plurality of contact numbers.

25. The apparatus of claim 24 wherein at least one of the communications devices is a communications device selected from the group:

wired telephone, cellular telephone, facsimile machine, personal computer, and paging device.

26. An apparatus for establishing a contact between a calling party and a called party over a communications network, the apparatus comprising;

a database for storing a plurality of calling party sequence control records, each one of the calling party sequence control records being defined by the calling party and containing a designation of contact information, the contact information being independent of any information originating from the database and including information regarding a plurality of communications devices and a plurality of contact numbers for use in establishing the contact with the called party, each one of the plurality of contact numbers corresponding to at least one communications device of the plurality of communications devices;

an interactive system for retrieving, in response to input received from the calling party, a first one and a second one of the plurality of calling party sequence control records; and

a communications channel for extending a plurality of calls through the communications network by alternating between particular ones of the communications devices of the plurality of communications devices at their respective contact numbers as contained in the first calling party sequence control and the second calling party sequence control record.

27. A apparatus of claim 26 wherein the extending the plurality of calls through the communications network is performed until a particular one of the calls is completed between the calling party and the called party.

28. The apparatus of claim 27 wherein the interactive system queries the calling party to input a personal identification number, and in response to receiving the personal identification number, retrieves the particular calling party sequence control record which contains the personal identification number from the database, and modifies the retrieved calling party sequence control record as a function of inputs received from the calling party.

29. The apparatus of claim 28 further comprising a connection to at least one directory service for assisting the calling party in identifying the plurality of contact numbers.

30. The apparatus of claim 27 wherein a predefined period of time is exhausted prior to extending each one of the plurality of calls through the communications network.