Method and system for banking institution interactive center

• US 6,073,119 A
• Filed: 12/03/1997
• Issued: 06/06/2000
• Est. Priority Date: 09/04/1997
• Status: Expired due to Term

• Current Assignee: Citicorp Credit Services Incorporated (Citigroup Incorporated)
• Original Assignee: Citicorp Development Center Incorporated (Citigroup Incorporated)
• Inventors: Schechtman, Howard A., Paradiso, Peter, Randall, Kenneth J., Bornemisza-Wahr, Sylvia, Sinai, Roy, Lam, Kevin Sy, McCallick, Frank, Petach, Teresa A., Tompkins, Peter
• Primary Examiner(s): Swann, Tod R.
• Assistant Examiner(s): Smithers, Matthew
• Application Number:
  US08/984,331
• Time in Patent Office: 916 Days
• Field of Search: 705/42, 705/43, 705/1, 348/13, 348/14, 348/15
• US Class Current: 705/42
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G07F 17/0014 for vending, access and use of specific services not covered anywhere else in G07F17/00 meter-controlled dispensing of liquid, gas or electricity G07F15/00
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F

Abstract

This invention generally relates to a banking facility layout and a method and system for networked customer and other user interaction with a variety of functions. These functions include access to networks, such as the internet, email capability, options to view information on banking capabilities, access to home banking, and other electronically-related user functions. The invention incorporates a purpose-designed environment that can be integrated into a branch or other banking institution facility. The invention also includes a video wall feature that allows interaction by networked users; users may take control of portions of the wall and add selected information to these portions.

Claims

1. A method for a user to obtain interactive information services on a first network in an interaction area, the interaction area including a shared network video device and a terminal, comprising:

enrolling the user for access to the interaction area;

issuing the user key access to the interaction area;

the user inputting the key access at the interaction area;

the user logging on to the terminal on the network;

associating a connection time limit with the key access;

limiting the user access time to the connection time limit;

providing the logged on user with a selection of interactive information services;

the user selecting an interactive information service; and

the user interacting with the interactive information service.

2. The method of claim 1 wherein the enrolling step further comprises:

the user providing user-specific information; and

transmitting the user-specific information to a server on the first network.

3. The method of claim 2 wherein the user-specific information comprises the name of the user.

4. The method of claim 1 wherein issuing the user key access further includes authorizing a credit card issued to the user.

5. The method of claim 1 wherein issuing the user key access further includes authorizing a debit card issued to the user.

6. The method of claim 1 wherein issuing the user key access further includes providing a temporary access card to the user.

7. The method of claim 1 wherein inputting the key access further includes dipping a card in a card reader.

8. The method of claim 1 further comprising:

associating a user level with the key access; and

providing access only to selected interactive information services for the user level.

9. The method of claim 1 further comprising providing administrative access for a banking institution representative.

10. The method of claim 9 wherein the administrative access comprises user access.

11. The method of claim 9 wherein the administrative access comprises system operator access.

12. The method of claim 9 wherein the administrative access comprises a selection for terminating access by a selected user.

13. The method of claim 9 wherein the administrative access comprises a selection for extending user access time for a selected user.

14. The method of claim 9 wherein the administrative access comprises a selection for shortening user access time for a selected user.

15. The method of claim 9 wherein the administrative access comprises a selection for changing a user level associated with a selected user'"'"'s key access.

16. The method of claim 9 further comprising varying the administrative access depending on authorization of the banking representative.

17. The method of claim 1 wherein the terminal comprises a personal computer.

18. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option to access a preselected pathway on a second network;

connecting the terminal to the preselected pathway on the second network; and

displaying on the terminal information from the preselected pathway on the second network.

19. The method of claim 18 wherein the second network comprises the internet.

20. The method of claim 18 wherein the path-specific information comprises an internet web page location.

21. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option to search a second network;

connecting the terminal to a search function on the second network;

displaying the search function on the terminal; and

the user utilizing the search function on the second network.

22. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option to view banking related information; and

displaying on the terminal the banking related information.

23. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option to send electronic mail;

presenting the user with an input template for sending electronic mail;

the user inputting information into the input template;

presenting the user with an option to transmit the inputted information; and

if the user selects the option to transmit, transmitting the inputted information as electronic mail.

24. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option to view television broadcast information; and

displaying at the terminal television broadcast information.

25. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option to view remaining user access time; and

displaying on the terminal the remaining user access time.

26. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option to control audio volume;

displaying on the terminal an interactive audio control volume function; and

if the user interacts with the interactive audio control volume function, altering audio volume at the terminal.

27. The method of claim 1 wherein the terminal further comprises a directional speaker.

28. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option for interactive banking services; and

displaying the interactive banking services at the terminal.

29. The method of claim 28 wherein the banking services comprise home banking services.

30. The method of claim 1 wherein selecting an interactive information service further includes:

the user selecting an option for displaying banking promotional information; and

displaying the banking promotional information at the terminal.

31. The method of claim 1 further comprising:

displaying an accessible network display area; and

providing the user with an option to share the accessible network display area.

32. The method of claim 31 further comprising:

the user selecting said option to share the accessible network display area;

the user selecting information displayed on the terminal for display on the accessible network display area; and

displaying the selected information on the accessible network display area.

33. The method of claim 1 further comprising:

displaying an accessible network display area; and

providing the user with an option to grab information from the accessible network display area.

34. The method of claim 33 further comprising:

the user selecting the option to grab the accessible network display area;

the user selecting information displayed on the accessible network display area for display on the terminal; and

displaying the selected information on the terminal.